Resources
Blogs
9-1-1: A 55-Year Retrospective of Emergency Response in the United States
One of the first things parents teach their children is how to dial 911 when an emergency occurs. The simplicity of this system has saved the lives of multitudes and continues to do so despite many challenges.
Six Ways Cloud Solutions are Helping Public Safety Agencies Reduce Costs
Four Thousand Five Hundred Sixty-Six – that’s the estimated number of 9-1-1 calls that will have been made during the time it takes you to read this article[1]. Handling roughly a quarter-billion 9-1-1 calls annually is no small…
Call Center Crisis Management: Planning for Disaster
911 dispatchers spend every day responding to emergencies. Their job is to triage a situation and provide appropriate responders to the scene. But are they prepared to face a catastrophic event like a mass shooting, a Category 5…
Industry-Leading NPS Score of 94: What Customer Obsession Can Deliver
For many products and services, one of the best predictors of business growth is the quality of the customer experience. In turn one of the best measures of customer experience is the Net Promoter Score, or NPS. The…
How Carbyne Closed an Oversubscribed Series C in the Middle of Financial Market Turmoil
This is a challenging year for tech companies, especially for entrepreneurs seeking funding for their next phase of growth. According to Pitchbook, VC funding was down 8% in the first six months of the year, driven by the sliding shares…
9-8-8 Ushers in a New Dawn for Emergency Response
While many of us realize the toll suicide and mental health take on our communities, the numbers are truly eye-opening. According to the Centers for Disease Control (CDC), over 1 million people per year attempt suicide, over 3…
Diversity is About All of Us
I first visited the Orleans Parish Communications District in October 2017. That’s when I met their fearless leader, Executive Director Tyrell Morris, MBA CPE. I knew from that first encounter he was a strong, innovative leader and I…
How Carbyne Helped Orleans Parish Communication District (OPCD) Make Louisiana History
While Hurricane Katrina left an indelible mark on all its survivors, the call-takers and dispatchers who heroically fielded 9-1-1 calls during the ordeal were forced to hear the nonstop sounds of fear turning into panic, which time may…
Investing in the Transformation of Public Safety
Funding the critical technology needs of our public safety heroes is more important than ever. In recognition of this need, federal and state governments are increasing funds to revolutionize mission critical technology including some of the best emergency…
Safety is a Corporate Leader’s Responsibility
What does safety mean to us as corporate leaders? I sometimes ask myself this question and am intrigued by the myriad of meanings that come to mind. We all want safety for our family, friends, neighbors and colleagues….
9-8-8 and the New First Responder
Imagine the following scene in your mind’s eye. A concerned citizen dials 911 for a man walking down the sidewalk talking to himself, he seems angry and aggressive to the caller. The 911 call taker processes the necessary…
Emergency Medicine for the Facetime Generation
On May 14, 2018, a young biology teacher named Marcus-David Peters who was experiencing a mental health crisis lost his life in a subsequent violent encounter with the Richmond Police. In his memory, the Marcus-David Peters Act went…
Peering Into the Crystal Ball of Public Safety
The public safety world is unique in many ways. Success is measured by lives saved while standard business ROI metrics are secondary. Trust is earned primarily through a track record of reliability. Employees always feel a real sense…
The Benefits of Carbyne Responder Connect Transform Situational Awareness for Field Responders
When we experience the unthinkable, we know to call 9-1-1 to summon emergency response services, whether they be police officers, firefighters, or paramedics. However we often don’t realize that one of the key challenges our heroes in uniform…
Eyes on the Scene: How Live Video from a Caller can Transform your Situational Awareness
Although 86% of 9-1-1 calls are made through wireless devices according to the National 911 Progress Report, our heroes in uniform don’t have access to all the amazing modern technology that we take for granted at the palms…
Doing More With Less – Workforce Management
Public safety staff numbers continue to decline, creating a short staffing situation in most public safety agencies. This article examines a few of the reasons for the current short staffing situations that are affecting the overall operations of…