Blogs

Public Safety Answering Points (PSAPs) play a vital role in emergency response and public safety. To maintain and improve their operational capabilities, PSAPs often need to procure new technology and services such as NG911 call handling solutions. Writing…

In our digitally driven world, public safety hinges on the rapid, reliable transmission of critical information to the right responders at the right time. Yet, the Internet, which plays a pivotal role in this exchange, is not immune…

Public safety answering points (PSAPs) handle highly sensitive emergency caller data and provide essential 911 response coordination. This central role in public safety makes comprehensive, ongoing security awareness training critical for enabling PSAP personnel to identify and defend…

In today’s rapidly evolving technological landscape, innovations continue to reshape various aspects of our lives, including emergency services. In this article, we will explore how modern and adaptive technology is revolutionizing 9-1-1, particularly in addressing the challenges posed…

Emergency Communications Centers (ECCs) play a vital role in public safety, acting as the first point of contact during emergencies. Timely access to cutting-edge technology is crucial for ECCs to provide efficient, effective, and life-saving services. However, the…

Emergency services have seen significant transformations due to our evolving technological landscape, especially with multimedia integration into 9-1-1 systems. Features such as Carbyne’s video-to-911, photo sharing, and Responder Connect have been pivotal. But how do these integrations help…

In the vast and often invisible realm of public safety, the heroes under the headset working tirelessly to ensure rapid emergency response often go unnoticed. These dedicated individuals form the backbone of our emergency system, and their efforts…

As we celebrate Juneteenth this year, we at Carbyne take this moment to honor the significance of this historic day and reflect on the progress our society has made in the realm of equality and justice. Juneteenth, or…

Providing support to a 9-1-1 center is a hefty responsibility. The 911 industry serves as a fundamental pillar of public safety, and any disruption to its functions could result in serious ramifications. As a customer success manager my…

Without a doubt, one of my favorite Disney movies of late has been Encanto. The richness of culture, the importance of family, the magic of authenticity and community shines through at every twist and turn, but there were…

May is recognized as Mental Health Awareness Month, a time dedicated to raising awareness about the importance of mental health and fostering understanding and support for those facing mental health challenges. In the midst of this observance, it…

A pillar of gray smoke rose from the gaping hole in the boardwalk. All that could be seen of the driver was his bloody, balding head. “Send help immediately!” I cried into my mobile phone, “I think the…

Compassion Fatigue (CF) was a term first coined in the healthcare field to describe the cost of caring for individuals who are charged to care for those in crisis or undergoing trauma. As 9-1-1 professionals we are the caregivers…

Major technology procurement can be a daunting process for emergency call centers traditionally called Public Safety Answering Points (PSAPs). Leaders must carefully evaluate all options to make the best use of taxpayer dollars while navigating a complex procurement…

In emergency situations, every second counts. The ability to communicate quickly and effectively can be the difference between life and death. According to the U.S. Census Bureau, 67 million people in America speak a language other than English at…

911 emergency services have been a lifeline for millions of Americans in times of need. When we dial the three-digit number, we expect to be connected to a professional who can send us help as quickly as possible….