Bridge Desk
The Supervisory Operating System for Emergency Communications
Bridge Desk gives supervisors and directors the real-time visibility and control they need to lead under pressure. From high-impact events to everyday operations, Bridge Desk helps public safety leaders monitor, coordinate, and respond with greater clarity across their entire jurisdictions.
One view. Many benefits.
Promote faster decision-making.
Monitor countless data streams.
Coordinate and communicate more effectively.
Better manage multiple incidents simultaneously.
“With security threats and natural disasters ever more alarming, Carbyne Bridge Desk has become an imperative for emergency response networks. It provides the state-of-the-art, AI-enabled geographic information system platform that should comprise the core of all 911 and emergency response systems.”
—General David H. Petraeus (U.S. Army, Ret.)
Former Director of the CIA and Carbyne Board Member
What can Bridge Desk help you do?
As the demands on ECCs increase, so does the need for more effective tools. Developed to support large-scale, multi-agency operations, Bridge Desk is an ideal fit for today’s Public Safety Answering Points (PSAPs). It provides a live, geospatial view of what’s happening, call by call, moment by moment, so supervisors can see more, know more, and act faster.
Gain instant situational awareness.
Monitor live and recent 9-1-1 calls in a mapped view of your service area. Understand what’s unfolding in real time and spot patterns as they emerge.
Geofence for targeted insights.
Zoom in on specific zones, like a stadium during a game or an impacted neighborhood during a storm. Watch call activity, caller video, and alerts with laser focus.
Coordinate response with confidence.
Send SMS, email, or voice notifications to pre-defined groups or individuals. Share updates, redirect resources, or push guidance to the field—all from one screen.
Respond dynamically to surges.
During high-volume events, geofencing tools enable call rerouting to alternative lines or neighboring centers, helping prevent overload and maintaining response continuity.
Intelligence that moves at the speed of the incident.
When something big is happening, Bridge Desk helps you stay one step ahead. New PSAP-focused features are launching fast, including Event Assist summaries, which can surface real-time alerts from ongoing calls and automatically push critical notifications to supervisors and emergency officials.
Two versions. One mission.
Bridge Desk is available in two tiers, so you can start with core visibility and grow into more advanced capabilities as needed.
| Feature | Bridge Desk ESSENTIALS | Bridge Desk PREMIUM |
| 9-1-1, 3-1-1, Admin Call Data |  | |
| Geofenced Insights | | |
| Weather Data | | |
| Manual Notifications to Bridge Desk Users / Contacts | | |
| Asset Tracking (e.g. Police Cars) | | |
| 3rd Party Integrations (e.g. Traffic Cameras) | | |
| Advanced AI Alerting | | |
| Automatic Notifications to Bridge Desk Users / Contacts | |
Take command of the bigger picture.
Bridge Desk gives PSAP leaders the power to see, decide, and act faster. Whether you’re managing daily operations or responding to major incidents, it delivers the oversight and coordination tools your center needs to stay in control. See what your ECC could look like with Bridge Desk today.