APEX
The Complete Call Management Platform
For more than 5 years in production, APEX unifies critical and essential call management capabilities into a single user interface, reducing multi-platform navigation and maximizing responder efficiency.
The Most Innovative Agencies Run On Carbyne
Easy to Use
APEX is more than just a solution—it’s a new way of thinking about emergency response. With AI-based tools like translation, triage, and rich media such as video, location, and messaging working together in sync, your telecommunicators have everything they need to prioritize and manage calls with greater efficiency. This is emergency call handling, reimagined.
- Video
- Maps
- AI Translation
- AI-V Emergency Call Triage
- AI-V Admin Assist
- Responder Connect
- Bridge Desk Essentials
- Analytics & Events History
- Wallboards
Eyes Everywhere
Patented live video lets responders see through the eyes of your caller, managing incidents with more accuracy.
Location, Location, Location
Pinpoint your caller’s location, track their movements as permitted, and get auto-refreshed visuals for better detection.
We Speak Your Language
Instantly bridge language barriers with AI-powered translation, delivered directly to your screen.
Reduce the load
Minimize redundant bystander calls during call surges so your team can focus on emergencies.
Maximize Your Team’s Impact
Not enough staff to handle both your emergency and admin lines? AI-V Admin Assist frees up limited staff to focus on Emergency life-saving calls.
On the Move Situational Awareness
Share live video, audio replay, and location data with responders en route, preparing them for when they are ready to arrive.
The Data You Need to Make Decisions
Manage multiple incidents with real-time data and alerts, empowering informed decisions.
Record and Review Performance
Securely save and review call and incident data for performance analysis and legal needs.
Global Views For Great Leadership
Real-time KPIs, call queues, and video streams keep you in control, all from a single screen.
Achieve Operational Resiliency
APEX is built with a resilient, cloud-native architecture designed to maintain operational continuity, scale effortlessly, and minimize disruptions in critical situations.
Work from anywhere with an internet connection
99.999% call handling uptime in the cloud
No need for physical data storage space
Providing the security of AWS GovCloud
Who We Serve
Through the power of one platform, we enable call enters to collect and distribute the right information at the right time. Call centers who rely on live, ever-changing information. We assist direct emergency response teams and enterprise that rely on real time data and collaboration for critical decisions.
Our ecosystem of applications delivers all the right tools on one platform.
