Our Blogs

How Multimedia in 9-1-1 Aids Responders in De-Escalation

Andrea King-Smith
Strategic CSM, Customer Engagement Lead

Emergency services have seen significant transformations due to our evolving technological landscape, especially with multimedia integration into 9-1-1 systems. Features such as Carbyne’s video-to-911, photo sharing, and Responder Connect have been pivotal. But how do these integrations help de-escalation of volatile situations, particularly within the police force?

Unveiling the State of 9-1-1: Challenges, Insights, and the Pulse for Change

Andrea King-Smith
Strategic CSM, Customer Engagement Lead

In the vast and often invisible realm of public safety, the heroes under he headset working tirelessly to ensure rapid emergency response often go unnoticed. These dedicated individuals form the backbone of our emergency system, and their efforts save countless lives every day. Carbyne, in collaboration with the National Emergency Number Association (NENA), embarked on a groundbreaking mission to uncover the State of 9-1-1. Through an extensive survey conducted in May and June 2023, the inaugural State of 9-1-1 Survey captured the experiences and perspectives of nearly 850 professionals from various levels of the emergency services sector in North America. This comprehensive exploration delves into the critical insights derived from the survey, shedding light on the challenges faced in staffing, technology, mental health, funding for Next Generation 9-1-1, and diversity. Furthermore, these insights were magnified and enriched through the enlightening “Pulse of 9-1-1” conference, where industry experts came together to analyze and discuss the survey’s results.

Juneteenth: Celebrating Freedom and Shaping the Future with Public Safety Technology

Andrea King-Smith
Strategic CSM, Customer Engagement Lead

As we celebrate Juneteenth this year, we at Carbyne take this moment to honor the significance of this historic day and reflect on the progress our society has made in the realm of equality and justice. Juneteenth, or Emancipation Day, symbolizes freedom and highlights the continued struggle for true equality. It’s a day to reflect upon history, to celebrate progress, and to understand that the path towards justice is a constant journey.

Standards & Best Practices

Jason Driggers
Customer Success Manager

Providing support to a 9-1-1 center is a hefty responsibility. The 911 industry serves as a fundamental pillar of public safety, and any disruption to its functions could result in serious ramifications. As a customer success manager my job is to make sure our customers have the level of service and support commensurate with running a critical infrastructure center.

Out in Dispatch: The (un) Hidden Heroes of Public Safety

Dru Clarke
Customer Training Manager

Without a doubt, one of my favorite Disney movies of late has been Encanto. The richness of culture, the importance of family, the magic of authenticity and community shines through at every twist and turn, but there were a few things in the movie that gave me internal pause.

Mental Health Awareness Month: Shining a Light on Mental Health in the 911 Industry

Andrea King-Smith
Strategic CSM, Customer Engagement Lead

May is recognized as Mental Health Awareness Month, a time dedicated to raising awareness about the importance of mental health and fostering understanding and support for those facing mental health challenges. In the midst of this observance, it is crucial to acknowledge the unique demands and emotional toll experienced by professionals in the 911 industry. These unsung heroes work tirelessly to ensure public safety and well-being, often grappling with traumatic and distressing situations that can leave a lasting impact on their mental health.

I Watched the Boardwalk Open Up and Swallow the Driver

Tamar Wisemon
Documentation Manager

A pillar of gray smoke rose from the gaping hole in the boardwalk. All that could be seen of the driver was his bloody, balding head. “Send help immediately!” I cried into my mobile phone, “I think the car is going to blow up!”

Compassion Fatigue: Who Cares for the Caregivers?

Dru Clarke
Customer Training Manager

Compassion Fatigue (CF) was a term first coined in the healthcare field to describe the cost of caring for individuals who are charged to care for those in crisis or undergoing trauma. As 9-1-1 professionals we are the caregivers of the entire public safety ecosystem: from caller, to responder, stakeholders, to the community, and back to us internally, our service is a cobweb touching all facets of the industry.

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