Our Blogs

Out in Dispatch: The (un) Hidden Heroes of Public Safety

Dru Clarke
Customer Training Manager

Without a doubt, one of my favorite Disney movies of late has been Encanto. The richness of culture, the importance of family, the magic of authenticity and community shines through at every twist and turn, but there were a few things in the movie that gave me internal pause.

Mental Health Awareness Month: Shining a Light on Mental Health in the 911 Industry

Andrea King-Smith
Strategic CSM, Customer Engagement Lead

May is recognized as Mental Health Awareness Month, a time dedicated to raising awareness about the importance of mental health and fostering understanding and support for those facing mental health challenges. In the midst of this observance, it is crucial to acknowledge the unique demands and emotional toll experienced by professionals in the 911 industry. These unsung heroes work tirelessly to ensure public safety and well-being, often grappling with traumatic and distressing situations that can leave a lasting impact on their mental health.

I Watched the Boardwalk Open Up and Swallow the Driver

Tamar Wisemon
Documentation Manager

A pillar of gray smoke rose from the gaping hole in the boardwalk. All that could be seen of the driver was his bloody, balding head. “Send help immediately!” I cried into my mobile phone, “I think the car is going to blow up!”

Compassion Fatigue: Who Cares for the Caregivers?

Dru Clarke
Customer Training Manager

Compassion Fatigue (CF) was a term first coined in the healthcare field to describe the cost of caring for individuals who are charged to care for those in crisis or undergoing trauma. As 9-1-1 professionals we are the caregivers of the entire public safety ecosystem: from caller, to responder, stakeholders, to the community, and back to us internally, our service is a cobweb touching all facets of the industry.

Unlocking Procurement Efficiency: How Cooperative Contracts Streamline Technology Purchasing for Public Safety Answering Points

Chris Bordnick
Vice President of Business Development at NPPGov

Major technology procurement can be a daunting process for emergency call centers traditionally called Public Safety Answering Points (PSAPs). Leaders must carefully evaluate all options to make the best use of taxpayer dollars while navigating a complex procurement process.

Breaking Language Barriers in Emergency Calls: The Need for Immediate Language Identification and Translation

Alex Dizengof
Founder & Chief Technology Officer, Carbyne

In emergency situations, every second counts. The ability to communicate quickly and effectively can be the difference between life and death. According to the U.S. Census Bureau, 67 million people in America speak a language other than English at home, and that number is only expected to grow.

National Public Safety Telecommunicators Week: Honoring the Lifeline of Emergency Services

Andrea King-Smith
Strategic CSM, Customer Engagement Lead

Video to 9-1-1 Strategy

911 emergency services have been a lifeline for millions of Americans in times of need. When we dial the three-digit number, we expect to be connected to a professional who can send us help as quickly as possible. However, behind the scenes, a team of unsung heroes works tirelessly to ensure that the right resources are dispatched to the right location at the right time. These are the public safety telecommunicators, and we celebrate them during National Public Safety Telecommunicators Week.

Five Keys to Transforming your PSAP into a Cyber Fortress

Paresh Patel
VP of Information Security

Video to 9-1-1 Strategy Location Technology

As our world turns more and more towards technology, it’s important to consider the potential security threats that come with relying on technology for critical infrastructure. One area where these concerns are extremely pertinent is in the realm of 911 emergency services cyber security. 9-1-1 emergency services are the backbone of communication between civilians and emergency responders during times of crisis.