Our Blogs
Call Center Crisis Management: Planning for Disaster
Andrea King-Smith
Strategic CSM, Customer Engagement Lead
911 dispatchers spend every day responding to emergencies. Their job is to triage a situation and provide appropriate responders to the scene. But are they prepared to face a catastrophic event like a mass shooting, a Category 5 hurricane, or even a six-foot snowfall that shuts down an entire city (think Buffalo, NY in November 2022)? Disasters happen, but within the PSAP, failure is not an option.
Industry-Leading NPS Score of 94: What Customer Obsession Can Deliver
Eyal Oron
VP of Global Operations, Carbyne
For many products and services, one of the best predictors of business growth is the quality of the customer experience. In turn one of the best measures of customer experience is the Net Promoter Score, or NPS. The NPS score can range from -100 (all customers are detractors of your product) to +100 (all customers are promoters of your product)
How Carbyne Closed an Oversubscribed Series C in the Middle of Financial Market Turmoil
Rahul Sheth
Chief Financial Officer
This is a challenging year for tech companies, especially for entrepreneurs seeking funding for their next phase of growth. According to Pitchbook, VC funding was down 8% in the first six months of the year, driven by the sliding shares of mature tech companies. The NASDAQ composite index is down close to 25% through September. And yet, despite the liquidity crunch, Carbyne secured $56 million to invigorate the public safety industry with modern cloud-native technology.
9-8-8 Ushers in a New Dawn for Emergency Response
Dru Clarke
Customer Success Manager
While many of us realize the toll suicide and mental health take on our communities, the numbers are truly eye-opening. According to the Centers for Disease Control (CDC), over 1 million people per year attempt suicide, over 3 million make a plan for suicide, and over 12 million seriously think about suicide.
Diversity is About All of Us
Andrea King-Smith
Customer Success Manager
I first visited the Orleans Parish Communications District in October 2017. That’s when I met their fearless leader, Executive Director Tyrell Morris, MBA CPE. I knew from that first encounter he was a strong, innovative leader and I wanted to stay connected
How Carbyne Helped Orleans Parish Communication District (OPCD) Make Louisiana History
Lara Kelsey
Project Management Team Lead
While Hurricane Katrina left an indelible mark on all its survivors, the call-takers and dispatchers who heroically fielded 9-1-1 calls during the ordeal were forced to hear the nonstop sounds of fear turning into
Investing in the Transformation of Public Safety
Rahul Sheth
Chief Financial Officer
Funding the critical technology needs of our public safety heroes is more important than ever. In recognition of this need, federal and state governments are increasing funds to revolutionize mission-critical technology including some of the best emergency medical services software in the U.S.
Safety is a Corporate Leader’s Responsibility
Erez Tsur
President
Companies can choose to be the guardian angels when it comes to the safety of their most valuable asset – their people
9-8-8 and the New First Responder
Dru Clarke
Customer Success Manager
Imagine the following scene in your mind’s eye. A concerned citizen dials 911 for a man walking down the sidewalk talking to himself, he seems angry and aggressive to the caller.
Emergency Medicine for the Facetime Generation
Evan MacIntyre
B.S. NCEMT
On May 14, 2018, a young biology teacher named Marcus-David Peters who was experiencing a mental health crisis lost his life in a subsequent violent encounter with the Richmond Police.
Peering Into the Crystal Ball of Public Safety
Daniel Limon
Chief of Staff
The public safety world is unique in many ways. Success is measured by lives saved while standard business ROI metrics are secondary
Three Benefits of Carbyne Responder Connect which Transform Situational Awareness for Field Responders
Nitin Kartik
Director of Product Marketing
Three Benefits of Carbyne Responder Connect which Transform Situational Awareness for Field Responders
Eyes on the Scene: How Live Video from a Caller can Transform your Situational Awareness
Nitin Kartik
Director of Product Marketing
Although 86% of 9-1-1 calls are made through wireless devices according to the National 911 Progress Report, our heroes in uniform don’t have access to all the amazing modern technology that we take for granted at the palms of our hands
Doing More With Less - Workforce Management
Jason Klink
Customer Success Manager
Public safety staff numbers continue to decline, creating a short staffing situation in most public safety agencies. This article examines a few of the reasons for the current short staffing situations that are affecting the overall operations of our public safety agencies.
Talk When You Can, Text When You Can’t: The Power of Instant Messaging In Emergency Response
Nitin Kartik
Director of Product Marketing
While most of us use our phones on a daily basis, it appears that the percentage of time we spend actually talking on the phone seems to be going down month-over-month and year-over-year.