Our Blogs

Industry-Leading NPS Score of 94: What Customer Obsession Can Deliver
Eyal Oron
VP of Global Operations, Carbyne

Strategy

For many products and services, one of the best predictors of business growth is the quality of the customer experience. In turn one of the best measures of customer experience is the Net Promoter Score, or NPS. The NPS score can range from -100 (all customers are detractors of your product) to +100 (all customers are promoters of your product)

How Carbyne Closed an Oversubscribed Series C in the Middle of Financial Market Turmoil
Rahul Sheth
Chief Financial Officer

Strategy

This is a challenging year for tech companies, especially for entrepreneurs seeking funding for their next phase of growth. According to Pitchbook, VC funding was down 8% in the first six months of the year, driven by the sliding shares of mature tech companies. The NASDAQ composite index is down close to 25% through September. And yet, despite the liquidity crunch, Carbyne secured $56 million to invigorate the public safety industry with modern cloud-native technology.

9-8-8 Ushers in a New Dawn for Emergency Response
Dru Clarke
Customer Success Manager

Messaging Video to 9-1-1 Strategy

While many of us realize the toll suicide and mental health take on our communities, the numbers are truly eye-opening. According to the Centers for Disease Control (CDC), over 1 million people per year attempt suicide, over 3 million make a plan for suicide, and over 12 million seriously think about suicide.

Diversity is About All of Us
Andrea King-Smith
Customer Success Manager

Messaging Video to 9-1-1 Location Technology

I first visited the Orleans Parish Communications District in October 2017. That’s when I met their fearless leader, Executive Director Tyrell Morris, MBA CPE. I knew from that first encounter he was a strong, innovative leader and I wanted to stay connected

How Carbyne Helped Orleans Parish Communication District (OPCD) Make Louisiana History
Lara Kelsey
Project Management Team Lead

Messaging Strategy Location Technology

While Hurricane Katrina left an indelible mark on all its survivors, the call-takers and dispatchers who heroically fielded 9-1-1 calls during the ordeal were forced to hear the nonstop sounds of fear turning into

Investing in the Transformation of Public Safety
Rahul Sheth
Chief Financial Officer

Messaging Location Technology

Funding the critical technology needs of our public safety heroes is more important than ever. In recognition of this need, federal and state governments are increasing funds to revolutionize mission-critical technology including some of the best emergency medical services software in the U.S.

Safety is a Corporate Leader’s Responsibility
Erez Tsur
President

Messaging Video to 9-1-1 Location Technology

Companies can choose to be the guardian angels when it comes to the safety of their most valuable asset – their people

9-8-8 and the New First Responder
Dru Clarke
Customer Success Manager

Video to 9-1-1 Strategy Location Technology

Imagine the following scene in your mind’s eye. A concerned citizen dials 911 for a man walking down the sidewalk talking to himself, he seems angry and aggressive to the caller.