Our Blogs

The Vital Role of Appreciation in Our 9-1-1 Center

Desiree Arnold
E-911 Director, Atlanta Police Department

As the director of the Atlanta E911 Center, I am at the helm of a team that is critical to our city’s safety. Our staff are the first responders among the first responders. In the most urgent times, they are the calm voice on the line, the orchestrators of life-saving assistance, and the unseen hand guiding our emergency services to where they are needed most. This is no small feat, and the job comes with its own set of intense pressures and demands.

Securing Our Lifelines: Strengthening Cybersecurity Training for PSAPs

Paresh Patel
Carbyne CISO

With cyber threats increasing in scale and sophistication, comprehensive and ongoing cybersecurity training is essential for ensuring PSAP employees at all levels can help identify and mitigate risks. When developing training programs, PSAPs should focus on the following.

Crafting a Comprehensive Request for Proposal (RFP) for Public Safety Answering Points (PSAPs)

Cara Vermillion
Sales Operations Team Manager, Carbyne

Public Safety Answering Points (PSAPs) play a vital role in emergency response and public safety. To maintain and improve their operational capabilities, PSAPs often need to procure new technology and services such as NG911 call handling solutions. Writing an effective Request for Proposal (RFP) is the first step in the procurement process. In this article, we will guide PSAP administrators and decision-makers on how to create a well-structured and comprehensive RFP to meet their specific needs.

Safeguarding Public Safety: DNS Rerouting as a Resilience Tool for PSAPs During Internet Downtime

Paresh Patel
Carbyne CISO

In our digitally driven world, public safety hinges on the rapid, reliable transmission of critical information to the right responders at the right time. Yet, the Internet, which plays a pivotal role in this exchange, is not immune to disruptions. In this era of emergency services, Public Safety Answering Points (PSAPs) must remain vigilant in the face of Internet downtime, as even brief outages can have life-altering consequences. Fortunately, a lifeline exists in the form of Domain Name System (DNS) rerouting, an innovative technology that can help PSAPs overcome the unique challenges posed by Internet disruptions. In this article, we’ll explore what DNS rerouting entails and how it can be an essential asset to PSAPs during critical moments when the Internet goes down.

The Critical Role of Security Awareness for PSAPs

Paresh Patel
Carbyne CISO

This lack of awareness results in PSAP personnel unintentionally enabling cyber incidents that could cripple 911 operations. Cybercriminals rely on exploiting these human vulnerabilities through tactics like phishing, social engineering, and insider access misuse.

Bridging Language Barriers and Enhancing 9-1-1 Emergency Services with Adaptive Technology

Karima Holmes
Vice President of Public Safety, Carbyne

In today’s rapidly evolving technological landscape, innovations continue to reshape various aspects of our lives, including emergency services. In this article, we will explore how modern and adaptive technology is revolutionizing 9-1-1, particularly in addressing the challenges posed by multi-lingual or non-English speaking callers. We will focus on three key advancements: two-way audio translation, video-to-911, and instant messaging, all of which play pivotal roles in ensuring efficient and accurate emergency response.

Accelerating Technology Purchasing for Emergency Communications Centers: Strategies That Matter

Cara Vermillion
Team Manager, Sales Operations, Carbyne

Emergency Communications Centers (ECCs) play a vital role in public safety, acting as the first point of contact during emergencies. Timely access to cutting-edge technology is crucial for ECCs to provide efficient, effective, and life-saving services. However, the process of purchasing technology solutions can be complex and time-consuming. In this article, we’ll explore strategies to accelerate technology purchasing for ECCs.

How Multimedia in 9-1-1 Aids Responders in De-Escalation

Andrea King-Smith
Senior Strategic CSM, Customer Engagement Lead

Emergency services have seen significant transformations due to our evolving technological landscape, especially with multimedia integration into 9-1-1 systems. Features such as Carbyne’s video-to-911, photo sharing, and Responder Connect have been pivotal. But how do these integrations help de-escalation of volatile situations, particularly within the police force?