Resources
Blogs
How Modern Technology Supports 9-1-1 Centers During the Labor Day Surge
Labor Day marks the transition from summer to the start of a new school year and the return to regular work routines. This time of year also brings a significant increase in traffic as schools reopen and more…
Women’s Equality in Emergency Response—A Century of Progress, But Are We There Yet?
As we approach Women’s Equality Day on August 26th, a day commemorated since 1971 to honor the certification of the 19th Amendment, we reflect on the strides made toward gender equity. The amendment, passed in 1920, granted women…
Lessons Learned from the CrowdStrike Outage: A Guide for Public Safety Answering Points (PSAPs)
The recent CrowdStrike outage on July 19, 2024, has sent shockwaves through the cybersecurity community and beyond. This incident, triggered by a faulty Falcon update, caused a global crisis affecting 8.5 million devices and critical services. For Public…
Navigating Major Global Events: How Global Security Operations Centers Leverage Technology For Safety and Efficiency
Every four years, the United States sends an impressive contingent of athletes to the global summer games, typically ranging from 600 to 650 competitors. When you include coaches, medical staff, trainers, and operations/logistics personnel, the total number swells…
Managing High-Profile Public Events: Essential Strategies for PSAPs
Managing large-scale public events presents significant challenges for cities, and for PSAPs, and can become a logistical nightmare without thorough preparation. During my time as a Communications Officer for the State of Utah, we often staffed extra dispatchers…
Embracing the Cloud: The Future of Government and Business Operations
How Modern Technology Can Help Emergency Communications Centers Keep Their Communities Safe During Wildfire Season
Elevating the Profession: Why Federal Reclassification of 9-1-1 Dispatchers is Critical
Highlights from NENA 2024 in Orlando: Insights from the Industry
Beyond the Product: Cultivating Compassionate and Fruitful Partnerships Between PSAPs and Vendors
Juneteenth: A Day to Celebrate Freedom and to Reinforce our Commitment to Equality
Summer Safety 911: Top Tips from Emergency Responders to Avoid Disasters
DEI: The Importance of Being Able to Show Up at Work As your Whole True Self
The Emotional Toll on 911 Call Responders:Â A Crisis We Must Address
From Recruitment to Retention: The Dual Challenge Facing PSAPs Today
