Resources
Blogs
Embracing the Cloud: The Future of Government and Business Operations
In recent years, cloud computing has emerged as a transformative force in the world of IT infrastructure. This shift is not limited to private enterprises; government agencies are increasingly recognizing the benefits of cloud solutions. In this post,…
How Modern Technology Can Help Emergency Communications Centers Keep Their Communities Safe During Wildfire Season
Amid summer vacations, barbecues, and outdoor fun, it’s crucial to take a closer look at PSAP preparedness for the fire season. These sunny days also mean peak season for forest fires.
Elevating the Profession: Why Federal Reclassification of 9-1-1 Dispatchers is Critical
9-1-1 Public Safety Telecommunicators are the true first responders. When an emergency strikes, they are the first point of contact and the first line of help for those in need. Today, more than ever, they have the training,…
Highlights from NENA 2024 in Orlando: Insights from the Industry
Once more, I had the incredible opportunity to be a roving reporter for Carbyne at the NENA Conference 2024 in Orlando. I’m excited to share some of the highlights and insights I got from our friends in the…
Beyond the Product: Cultivating Compassionate and Fruitful Partnerships Between PSAPs and Vendors
The vendor-client relationship is crucial in every industry. If this relationship breaks, business will likely follow. This is particularly true in the public safety industry.
Juneteenth: A Day to Celebrate Freedom and to Reinforce our Commitment to Equality
In the midst of my busy profession in public safety—a job I love and am deeply passionate about—it’s easy to get absorbed by the day-to-day hustle. However, today, like every June 19th since 2021, I am grateful for…
Summer Safety 911: Top Tips from Emergency Responders to Avoid Disasters
The sunny days of summer usually bring a considerable increase in 911 calls. With school out, more people spending time outdoors, and massive events happening around the country, emergency responders see serious upticks in accidents and injuries.
DEI: The Importance of Being Able to Show Up at Work As your Whole True Self
We live in a diverse world and it’s time for ALL individuals to feel they can bring their whole true selves to work. Not only is it the right thing to do, but studies show that when employees…
The Emotional Toll on 911 Call Responders:Â A Crisis We Must Address
In light of Mental Health Awareness Month, it is time to address a major crisis in the country that is simply not talked about enough: the emotional toll emergency response work takes on 911 call responders. Each year,…
From Recruitment to Retention: The Dual Challenge Facing PSAPs Today
Job hopping, once stigmatized, has undergone a significant shift in recent years, particularly among millennials and Gen Z. These generations tend to switch jobs more frequently, with millennials typically staying around two years and nine months on average,…
Beyond the Call: How Technology Supports Mental Health in Emergency Response
In the fast-paced world of emergency response, every second counts. Public Safety Answering Points (PSAPs) serve as the frontline of emergency services, handling distress calls, dispatching responders, and coordinating critical resources. Amidst the chaos, the mental well-being of…
The Pulse of 9-1-1: Unveiling Trends and Solutions in Emergency Communications
The Pulse of 9-1-1 Survey examines new ways to solve challenges in emeÂrgency response. It reÂveals compelling trends through surveÂy data, and expert talks at its accompanying conferenceÂ.
Tech SOS: Revolutionizing 9-1-1 Emergency Response
Twenty years ago, the technology available for 911 services was quite limited. I remember relying on tools similar to internet search engines to locate callers, when cell phone location services were not very precise. Back then, the idea…
Now is Your Moment!
While at work many of us evaluate our time based on our 8, 10, 12, or even 16 hour shift. However, as we look deeper, we see that our time is broken down into singular moments. Those moments…
Not all SaaS Contracts are Created Equal: The Seven Requirements
Not all SaaS contracts are equal. To me this goes without saying, but I am repeatedly surprised how often legal considerations are overlooked especially when involving the purchase of life-saving technology. When you purchase access to a…
5 Key Lessons on Cloud Migration for PSAPs
In an era where data is king and technology reigns supreme, the public safety sector is not exempt from the digital revolution. As Public Safety Answering Points (PSAPs) strive to modernize their operations, many are turning to cloud…