Resources
Blogs
Improving Fire Emergency Response During National Fire Prevention Week
National Fire Prevention Week (October 6-12) serves as an important reminder to communities across the U.S. of the need for fire safety and preparedness. For public safety answering points (PSAPs), fire departments, and emergency responders, this week is…
Best Practices for PSAPs: Enhancing Public Safety During Fall Festivals and Sporting Events
As fall approaches, communities across the country gear up for seasonal festivals, sporting events, and other large gatherings that draw in thousands of people. While these events bring excitement and celebration, they also present significant challenges for public…
Top 5 Reasons to Attend the PSAP Innovation Summit: Insights from a Former 9-1-1 Leader
As a former 9-1-1 professional who spent years in leadership roles, I know firsthand the unique challenges that Public Safety Answering Points (PSAPs) face every day. Balancing technology, people, and the urgent needs of our communities can be…
How Technology Can Help PSAPs Prepare for the Back-to-School and Back-to-Work Surge in 9-1-1 Calls
How Modern Technology Supports 9-1-1 Centers During the Labor Day Surge
Labor Day marks the transition from summer to the start of a new school year and the return to regular work routines. This time of year also brings a significant increase in traffic as schools reopen and more…
Women’s Equality in Emergency Response—A Century of Progress, But Are We There Yet?
As we approach Women’s Equality Day on August 26th, a day commemorated since 1971 to honor the certification of the 19th Amendment, we reflect on the strides made toward gender equity. The amendment, passed in 1920, granted women…
Lessons Learned from the CrowdStrike Outage: A Guide for Public Safety Answering Points (PSAPs)
The recent CrowdStrike outage on July 19, 2024, has sent shockwaves through the cybersecurity community and beyond. This incident, triggered by a faulty Falcon update, caused a global crisis affecting 8.5 million devices and critical services. For Public…
Navigating Major Global Events: How Global Security Operations Centers Leverage Technology For Safety and Efficiency
Every four years, the United States sends an impressive contingent of athletes to the global summer games, typically ranging from 600 to 650 competitors. When you include coaches, medical staff, trainers, and operations/logistics personnel, the total number swells…
Managing High-Profile Public Events: Essential Strategies for PSAPs
Managing large-scale public events presents significant challenges for cities, and for PSAPs, and can become a logistical nightmare without thorough preparation. During my time as a Communications Officer for the State of Utah, we often staffed extra dispatchers…