Blogs

I first visited the Orleans Parish Communications District in October 2017. That’s when I met their fearless leader, Executive Director Tyrell Morris, MBA CPE. I knew from that first encounter he was a strong, innovative leader and I…

While Hurricane Katrina left an indelible mark on all its survivors, the call-takers and dispatchers who heroically fielded 9-1-1 calls during the ordeal were forced to hear the nonstop sounds of fear turning into panic, which time may…

Funding the critical technology needs of our public safety heroes is more important than ever. In recognition of this need, federal and state governments are increasing funds to revolutionize mission critical technology including some of the best emergency…

What does safety mean to us as corporate leaders? I sometimes ask myself this question and am intrigued by the myriad of meanings that come to mind. We all want safety for our family, friends, neighbors and colleagues….

Imagine the following scene in your mind’s eye. A concerned citizen dials 911 for a man walking down the sidewalk talking to himself, he seems angry and aggressive to the caller.  The 911 call taker processes the necessary…

On May 14, 2018, a young biology teacher named Marcus-David Peters who was experiencing a mental health crisis lost his life in a subsequent violent encounter with the Richmond Police. In his memory, the Marcus-David Peters Act went…

The public safety world is unique in many ways. Success is measured by lives saved while standard business ROI metrics are secondary. Trust is earned primarily through a track record of reliability. Employees always feel a real sense…

When we experience the unthinkable, we know to call 9-1-1 to summon emergency response services, whether they be police officers, firefighters, or paramedics. However we often don’t realize that one of the key challenges our heroes in uniform…

Although 86% of 9-1-1 calls are made through wireless devices according to the National 911 Progress Report, our heroes in uniform don’t have access to all the amazing modern technology that we take for granted at the palms…

Public safety staff numbers continue to decline, creating a short staffing situation in most public safety agencies. This article examines a few of the reasons for the current short staffing situations that are affecting the overall operations of…

While most of us use our phones on a daily basis, it appears that the percentage of time we spend actually talking on the phone seems to be going down month-over-month and year-over-year. In fact, according to The…