Analytics
Transforming Data Into Insights
Track activity, monitor telecommunicator performance, and analyze KPIs to reveal emerging operational trends and critical insights. The future of data-driven resource management is here.
Gain insight into your center’s activity, telecommunicator performance and KPIs, to quickly uncover emerging trends and key issues.
Visualize the Data
Unlock the power of data visualization with intuitive tables, charts, and graphs that turn complex metrics—like call volume, response times, and productivity—into clear, actionable insights.
Make Data-Driven Decisions
Combine human intuition with live, accurate data to make faster, smarter decisions and align resources with real-time needs
Easily Share Data
Effortlessly export and share performance metrics with municipalities, supervisors, other 9-1-1 centers, and relevant legal entities to facilitate collaboration, support accountability, and improve decision-making.
Boost Agent Productivity
Track individual productivity against key benchmarks to uncover opportunities for growth and promote greater efficiency.
Evaluate Adherence to Protocols
Monitor agent compliance with established best practices and emergency call protocols, adhering to NENA standards.
Measure Customer Satisfaction
Capture post-call feedback to assess agent performance and service quality, ensuring high standards for public safety communications.
Get Actionable Insights
Access live performance dashboards to monitor agent activity, make swift adjustments, and allocate resources effortlessly.