Wallboards
Get Real Time Insights, Take Instant Action
Keep track of your team with Wallboards displaying Key Performance Indicators (KPIs) in real time, call queue status, seat maps, simultaneous video streams, and more. The future of dynamic contact center management is here.
Wallboards deliver real-time monitoring of your contact center’s activity, including the density of calls by category and visualizing emergency live streams simultaneously, so contact center managers can automate roles and shift resources in real time.
Queue Status
Instantly view key metrics for waiting calls, including the call with the longest wait duration. Color and sound alerts warn managers when KPI thresholds are reached.
Telecommunicator Status
The number of call takers available to answer calls, handling a call, taking a break or other supported status options.
Seat Map
A visual display of the physical stations positioned on the contact center floor, with a live indicator of the current telecommunicators’ station status, and telecommunicator requests for assistance.
Video Board
Manage multiple emergencies simultaneously or view a single incident from different cameras with audiovisual alerts and pinpoint caller locations. Available with APEX and Universe.
Reduce Answering Time
Visual and audio alerts notify managers the moment KPI thresholds are exceeded, helping maintain smooth and responsive operations without disruption.
Centralize Team Oversight
Instantly track call taker availability, active calls, breaks, and more—streamlining operations and maximizing efficiency.
Help Your Telecommunicators Succeed
Your telecommunicators can request help at the click of a button from their station, and are supported by an automatic request in the event of a network issue. Your supervisors can keep track of requests in the Seat Map.
