The most secure and interactive cloud-based communications platform for mission-critical contact centers. With Carbyne, every person counts.
Shift mission critical call centers into a new world of information exchange. Our technology is built on the cloud for quick solves and fast implementation, using an interface that keeps call managers top of mind. With unprecedented simplicity and data collaboration we ensure every call ends with a smile.
Who We Serve
Location Updates Per Year
Videos Sessions per Year
Unique Calls Per Year
Our ecosystem of applications delivers all the right tools on one platform.
Find out why Carbyne enjoys 100% customer retention
“By implementing Carbyne, we are providing our citizens with easily accessible, next generation emergency services and ultimately saving more lives.”— Greg Whitaker, Director of Douglas County
“Migrating to APEX means OPCD telecommunications will have to view one system on their screen, instead of the split screen environment they have today. APEX is also expected to make the call center more reliable under the most trying circumstances.”— Tyrell Morris, Executive Director of Orleans Parish Communication District
“Carbyne gives our customers unprecedented access to life-saving capabilities.”— Nir Brandes, Sales Devlopment Director, Wind
“We chose Carbyne because its platform enables us for the first time to have live interactive communication channels with our customers.”— Rony Lichtenstein Shany, Deputy CEO, Ayalon Insurance
“Public Safety leadership needs valid data now, more than ever. Carbyne provides real time information for situational awareness that keeps the public safe. It is a vital tool.”— Ed Davis, former Police Commissioner of the Boston Police
“This is about getting the right people at the right time no matter where you are in our city. And with improved technologies, the city of New Orleans is moving in the right direction.”
“The staff are just absolutely in love with the system. We are immediately seeing increased location accuracy. Any point in time we may need to take calls from home, from a backup center, in a vehicle, or in our offices, today we have that capability.”
“As a police officer, we respond to a lot of domestic disturbances, and so - to have the ability to have the victim go video, so we can provide that video to our courts, that assist us with the prosecution of cases, that's unheard of.”
“By doing this, obviously it improves the lives of the constituents within our COG region, but I do want to thank the Carbyne team, from start to finish, because without their support and their team, and their assets, their resources that they applied, we wouldn't be here. So thank you!”