We are the most secure and interactive cloud based communications platform for mission critical centers. Because, every person counts.
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Carbyne shifts call centers into a new world of information exchange. Our technology is built on the cloud for quick solves and fast integration, using an interface that keeps call managers top of mind.
Carbyne PSAP Assessment
Take a 3 minute assessment to learn how innovative technology can contribute to your PSAP
Who We Serve
Through the power of one platform we enable call centers to collect and distribute the right information at the right time. Call centers who rely on live, ever changing information. We assist direct emergency response teams and enterprises that rely on real time data and collaboration for critical decisions.
Our ecosystem of applications delivers all the right tools on one platform.
Find out why our customers keep choosing Carbyne and reach out for a demo.
People Served
Location Updates Per Year
1.5 Minutes Live Video Shared Per Year
Unique Calls Per Year
APEX Customers saw 20%+ Faster Call Handling
Despite 30%+ Higher Call Volume
Hear what our customers have to say
“The staff are just absolutely in love with the system. We are immediately seeing increased location accuracy. Any point in time we may need to take calls from home, from a backup center, in a vehicle, or in our offices, today we have that capability.”
“[APEX] improves the lives of the constituents within our COG region. I want to thank the Carbyne team, from Start to finish, because without their support and their team, plus their assets and resources that they applied, we wouldn't be here.”
Contact Us
Speak to one of our Advisors.
“By implementing Carbyne, we are providing our citizens with easily accessible, next generation emergency services and ultimately saving more lives.”
— Greg Whitaker, Director of Douglas County“Migrating to APEX means OPCD telecommunications will have to view one system on their screen, instead of the split screen environment they have today. APEX is also expected to make the call center more reliable under the most trying circumstances.”
— Tyrell Morris, Executive Director of Orleans Parish Communication District“Carbyne gives our customers unprecedented access to life-saving capabilities.”
— Nir Brandes, Sales Devlopment Director, Wind“We chose Carbyne because its platform enables us for the first time to have live interactive communication channels with our customers.”
— Rony Lichtenstein Shany , Deputy CEO, Ayalon Insurance“Public Safety leadership needs valid data now, more than ever. Carbyne provides real time information for situational awareness that keeps the public safe. It is a vital tool.”
— Ed Davis, former Police Commissioner of the Boston PoliceFind out why we have nearly 100% Customer Retention
With Carbyne, you don’t just get technology, you get a partner that stands by your side. Our support team goes above and beyond to ensure your operations are as efficient and effective as possible.
“Carbyne has excellent products that are innovative and user-friendly. They listen to their customers and provide excellent customer service and technical support.”
“The Carbyne product we currently use has been a game changer for us at the Gdot TMC in regard to locating a stalled motorist quickly who called our center for help. The support team has been on point with assisting Gdot with the use of this Carbyne product since we acquired it.”
Highlighted Blogs
9-8-8 Ushers in a New Dawn for Emergency Response
Dru Clarke
Customer Success Manager
While many of us realize the toll suicide and mental health take on our communities, the numbers are truly eye-opening. According to the Centers for Disease Control (CDC), over 1 million people per year attempt suicide, over 3 million make a plan for suicide, and over 12 million seriously think about suicide.
Mental Health Awareness Month: Shining a Light on Mental Health in the 911 Industry
Andrea King-Smith
Strategic CSM, Customer Engagement Lead
May is recognized as Mental Health Awareness Month, a time dedicated to raising awareness about the importance of mental health and fostering understanding and support for those facing mental health challenges. In the midst of this observance, it is crucial to acknowledge the unique demands and emotional toll experienced by professionals in the 911 industry.
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