Translation
Break Down Language Barriers
AI-powered translation bridges language gaps, reducing call times for non-English speaking callers by up to five minutes and supporting clearer communication. The future of multilingual emergency communication is here.
Our AI-based translation has cut our customers’ non-English call times by an average of five minutes per call
“We’re saving up to 5 minutes in a response before we even get an interpreter on the phone. And again when somebody’s having problems breathing or crushing chest pains or maybe in a total cardiac arrest, or is getting beaten on by a loved one, a couple minutes is a big deal.”
—Gerrit Klein
Technical Services Manager, Multi-Agency Communications Center (MACC911) in Grant County, WA
Identify Your Caller’s Language Instantly
Save critical time and overcome confusion with Carbyne’s automatic language detection of the caller’s spoken language* from our list of supported languages. Carbyne’s swift language identification enables your telecommunicator to have their speech translated with a single click.
Speak Your Caller’s Language
Telecommunicators can speak in English, confidently knowing their words are heard by the caller in their native language – eliminating delays and helping to preserve critical details.. This real-time connection reassures the caller and accelerates the path to a successful resolution. *Ask us what languages we support
View the Source or Translation
For a clearer understanding of critical details, your telecommunicator can view a real-time, on-screen transcript of the caller’s words, either in their native language or automatically translated into English.
Auto Translate Text Messages
Automatically detect and translate Text-2-911 messages into English, with the ability to switch between the original text and its translation for better clarity and understanding.
How does Carbyne Translation Work for Voice Calls?
