About Us

Company

We care. Our team develops safe and reliable solutions for all types of emergencies because every person counts.

Foundation of Our Vision

Emergency communication is not keeping up with modern technology.

Why is it we have the ability to order a car with our phones, video chat with our families, and text with anyone in the world, but we’re not able to do any of those things when personal safety is on the line? Why are these tools available in our everyday lives, but not in moments of real need and urgency?

So, we did something about it. We decided to not just fix it, but to constantly improve it with
ongoing updates so urgent communications never becomes stagnant again. We call it relentless innovation.

Our technology is built on the cloud for quick solves and fast integration, using an interface
that keeps call managers top of mind. Through the power of one platform, we enable call centers to collect and quickly distribute information.

About Carbyne

Carbyne is a software company that develops cloud based end-to-end mission critical contact center solutions. Our mission is to save lives. maximize efficiency. and minimize response times for emergency call takers, The company provides the most advanced technology ecosystem for emergency call handling in the market. Carbynes technology acts as the gateway for delivering rich and smart data from any device into emergency contact centers.

Carbyne History

Carbyne was founded by Amir Elichai (Founder & CEO) in 2015, following a personal experience that prompted him to disrupt the existing emergency collaboration technology ecosystem. 8 years later, Carbyne employs 160 people, who are mostly based in NY (HQ), Tel- Aviv (R&D center) and Mexico (LATAM sales).

Funding

The company has raised $120M to date from Hanaco VC, Cox Enterprises, Founders Fund, Valor Equity and other strategic investors such as Global Medical Response (The largest Emergency Management Services Provider in the US – backed by KKR), General David Petraeus and more.

Reach out to discover how Carbyne can help your company and request a demo.

Contact Us

Speak to one of our Advisors.

Transforming emergency communication

Carbyne enables mission-critical centers to use an advanced call management platform to unify the flow of information from all channels to a single I-Jl. This Ul is tailored for a seamless flow between every channel. With our cloud platform, everything can plug in, everything can evolve, and everyone can make better decisions.

Carbyne: we serve one and millions of benefits.

Step 01

Does your PSAP use advanced location and video capabilities to enhance situational awareness as part of the 911 call handling flow?

Yes

I'm not sure

Step 02

Do you feel your PSAP is understaffed? Is recruiting a challenge?

Yes

I'm not sure

Step 03

Do you think that with better technology you could resolve more incidents remotely (i.e., without dispatching)?

Yes

I'm not sure

Step 04

Do your call takers have the ability to share video and location data directly with officers on the field (directly from their Call Handling Platform)?

Yes

I'm not sure

Step 05

How often do you coordinate on-site visits related to maintenance or server upgrades with your call handling provider?

Quarterly

Annually

I'm not sure

Step 06

How many open records requests (requests to share data with external agencies such as jails, courts, etc.) do you receive on a monthly basis?

Less than 50

Between 51-100

Between 101-300

More than 300

I'm not sure

Your Score

Does your PSAP use advanced location and video capabilities to enhance situational awareness as part of the 911 call handling flow?

Customers that use our solutions have seen a reduction in the time to locate a caller by up to 80%. Our suite of capabilities allows call takers to respond to emergencies more efficiently.

Great news!

Do you feel your PSAP is understaffed? Is recruiting a challenge?

Replacing a call taker is estimated to cost $39K between lost productivity and hiring costs. Staffing shortages and burnout are a serious problem in PSAPs. To combat this, implementing world-class technology is proven to attract talent. Millennials, who will make up 75% of the workforce by 2025, and Gen Z who are entering the workforce have spent most of their lives in the presence of fast, easy internet access, and constant connectivity. They expect the same at work. Our simple interface also shortens the learning curve and leaves employees feeling empowered and job-ready.

Way to go!

Do you think that with better technology you could resolve more incidents remotely (i.e., without dispatching)?

We found that a lack of visibility into incidents can result in over and under assigning of resources, sometimes costing tens of thousands of dollars each day. With Universe and APEX you can use more accurate data such as dynamic location, live video, and more, to make better decisions about which resources are needed and get them on the scene faster.

Do your call takers have the ability to share video and location data directly with officers on the field (directly from their Call Handling Platform)?

Our Responder Connect Solution enables first responders to gain full awareness of an emergency even before they arrive on the scene, via live video, dynamic location, and more. RC works without requiring an app download and can be opened on any devices, enhancing the safety of first responders.

Way to go!

How often do you coordinate on-site visits related to maintenance or server upgrades with your call handling provider?

Cloud-native technology reduces the implementation time, cost of delivery, and unnecessary on-site maintenance visits that legacy solutions require. Carbyne solutions cut legacy deployment times by 75%.

How many open records requests (requests to share data with external agencies such as jails, courts, etc.) do you receive on a monthly basis?

Our Events History platform allows you to generate incident reports with one click of a button and can be shared with jails, courts, and other stakeholders. With Events History, the time spent handling record requests is cut by 50%.

Results

Does your PSAP use advanced location and video capabilities to enhance situational awareness as part of the 911 call handling flow?

Customers that use our solutions have seen a reduction in the time to locate a caller by up to 80%. Our suite of capabilities allows call takers to respond to emergencies more efficiently.

Great news!

Do you feel your PSAP is understaffed? Is recruiting a challenge?

Way to go!

Do you think that with better technology you could resolve more incidents remotely (i.e., without dispatching)?

Do your call takers have the ability to share video and location data directly with officers on the field (directly from their Call Handling Platform)?

Way to go!

How often do you coordinate on-site visits related to maintenance or server upgrades with your call handling provider?

How many open records requests (requests to share data with external agencies such as jails, courts, etc.) do you receive on a monthly basis?