Events History
Keep a Record for the Future
Capture detailed data from all ongoing and recent calls, creating a centralized, downloadable record for analysis or investigative response. The future of call records management is here.
Events History captures extensive data from all ongoing and recent calls on Universe and APEX, including:
Unified call management data
Video and images
Location and breadcrumbs
Call transcripts and translations
Unify Data in a Single View
Consolidate call logs, video, text, location data, breadcrumbs, transcripts, translations, and more onto a single screen. Say goodbye to searching through siloed systems and experience the power of data at your command.
Scale with Adaptive Storage
Powered by elastic storage technology, Events History securely stores event data from APEX and Universe, providing reliable access to historical records as needed for mission-critical operations.
Visualize Events Your Way
View ongoing and recent events in the way that works best for you, to find events by keywords, dates, type of communication (video or chat), date, or location
Securely Share Data
Quickly and safely share individual event reports with stakeholders for internal and external investigations. Batch exports up to 50,000 events at a time. You can limit exported reports to include only selected information approved for release to media channels.