Public Safety

Carbyne is the leading provider of cloud-native emergency call handling solutions for 9-1-1, 3-1-1, and non-emergency lines.

Carbyne is trusted by Public Safety Answering Point (PSAP) customers across three continents including 19 US States to drive their emergency communications forward. Carbyne has helped customers:

Achieve 20% FASTER call handling despite 30% HIGHER call volume.

Obtain 300% more caller geolocations.

Achieve 8X annual improvement in
video-to-911 usage.

Carbyne APEX

From staffing challenges to maximizing your KPI’s you can depend on the leader.

Emergency Call Triage: Address staffing challenges with AI-powered technology that helps when call volume spikes.

Live Audio Translation: Get automatic interpretation at every station.

Responder Connect: Improve on-scene safety and efficiency with better situational awareness.

Wallboards: Maximize your KPIs with real-time insights.

Analytics: Improve performance with data-driven decision making.


Most Trusted Emergency Call Management Platform

Hear what our customers have to say

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“I have to say the Carbyne crew is the most receptive vendor I’ve ever dealt with on suggestions from what can we do to make it better.”

Karl Fasold headshot

Karl Fasold
Executive Director, Orleans Parish Communications District

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“By doing this, obviously it improves the lives of the constituents within our COG region, but I do want to thank the Carbyne team, from start to finish, because without their support and their team, and their assets, their resources that they applied, we wouldn’t be here. So thank you!”


Marisa Quintanilla
Director, Regional Services, Rio Grande Council of Governments, Texas

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Faster Call Handling



Caller Locations Delivered YoY



Increase in Adoption of Video-to-911



Translation Start Time Improvement



Carbyne Universe

NG911 Now: Modernize your PSAP without changing your Call Handling.

Public Safety Video Board animation

Get eyes on scene with live patented caller video.

Improve responder safety and efficiency with Responder Connect.

Visualize multiple emergencies simultaneously with Video Board.

No clicking around during emergencies with Zero Click Location.

Text with your caller regardless of Text-to-911 infrastructure with Silent Messaging.


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