Solutions
Citizen Connect
Enhanced data and emergency notifications for improved 9-1-1 and community collaboration
Citizen Connect can help your center
What is Citizen Connect?
Collaborate with Your Community
Citizen Connect is an optional package alongside APEX or Universe that helps provide notifications to the residents within your PSAP’s jurisdiction. Citizen Connect achieves this by providing the registered caller’s chosen medical information and other particulars on screen and (if configured) notifying the caller’s designated emergency contacts of the 9-1-1 call with rich media. Citizen Connect works throughout participating areas.
Signing up is Easy as 1–2–3
Step 1:
User goes online to register for free.
Step 2:
User inputs chosen medical information and designated emergency contacts.
Step 3:
Carbyne saves this data securely and privately for use when 9-1-1 is called.
Information at your fingertips
Citizen Connect does not need a separate web browser with a separate login – rather the information is presented right in front of the call-taker in APEX or Universe.
Ready to assist your community better?
No Smartphone App Required
Enable your community to sign up for free without having to download yet another smartphone app in the unlikely event of an emergency.
Hear what our customers have to say
“The ability of Carbyne’s Citizen Connect to provide emergency contacts with notifications is truly reassuring for parents. It puts their minds at ease, knowing they can reach their children quickly during emergencies. Additionally, this technology is a significant advancement for our disabled community members. It ensures they receive immediate confirmation when they call for help, which is crucial for their safety and peace of mind.”
Jeff Hannon, 911 Dispatch Supervisor at the Guernsey County [Ohio] Sheriff’s Office
“Carbyne’s Citizen Connect transforms our operational capabilities, by streamlining multiple processes into a single call handling platform, it not only simplifies training—with everything accessible in one place—but also maximizes our screen real estate, making it more efficient. Additionally, the system provides clear insights into user engagement, allowing us to easily see how many people have signed up and are actively using the service.”
Kenny Mathews, IT Director at the Guernsey County Sheriff’s Office
