Citizen Connect

Enhanced data and emergency notifications for improved 9-1-1 and community collaboration

Citizen Connect logo

Citizen Connect can help your center

Check mark iconSecurely access callers’ chosen medical information within APEX or Universe.
Check mark iconBenefit from a convenient unified login experience.
Check mark iconAutomatically notify the caller’s designated emergency contacts.
Check mark iconProvide added value to your entire community at no cost to them.
Minor on phone Citizen Connect

What is Citizen Connect?

Collaborate with Your Community

Citizen Connect is an optional package alongside APEX or Universe that helps provide notifications to the residents within your PSAP’s jurisdiction. Citizen Connect achieves this by providing the registered caller’s chosen medical information and other particulars on screen and (if configured) notifying the caller’s designated emergency contacts of the 9-1-1 call with rich media. Citizen Connect works throughout participating areas.

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Signing up is Easy as 123

Step 1:

User goes online to register for free.

Step 2:

User inputs chosen medical information and designated emergency contacts.

Step 3:

Carbyne saves this data securely and privately for use when 9-1-1 is called.

emergency dispatch

Information at your fingertips

Citizen Connect does not need a separate web browser with a separate login – rather the information is presented right in front of the call-taker in APEX or Universe.

Ready to assist your community better?

No Smartphone App Required

Enable your community to sign up for free without having to download yet another smartphone app in the unlikely event of an emergency.

citizen connect couple on couch smartphone

Hear what our customers have to say

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“The ability of Carbyne’s Citizen Connect to provide emergency contacts with notifications is truly reassuring for parents. It puts their minds at ease, knowing they can reach their children quickly during emergencies. Additionally, this technology is a significant advancement for our disabled community members. It ensures they receive immediate confirmation when they call for help, which is crucial for their safety and peace of mind.”

Jeff Hannon 9-1-1 Dispatch Supervisor headshot

Jeff Hannon,
911 Dispatch Supervisor at the Guernsey County [Ohio] Sheriff’s Office

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“Carbyne’s Citizen Connect transforms our operational capabilities, by streamlining multiple processes into a single call handling platform, it not only simplifies training—with everything accessible in one place—but also maximizes our screen real estate, making it more efficient. Additionally, the system provides clear insights into user engagement, allowing us to easily see how many people have signed up and are actively using the service.”

Kenny Mathews IT Director Guernsey County headshot

Kenny Mathews, IT Director at the Guernsey County Sheriff’s Office

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