At Carbyne, we don’t just offer a suite of features – we are a trusted advisor and partner who will stand by you through thick and thin. Our customer obsession philosophy is built around achieving your goals with the help of subject matter experts who will support you every step of the way. We are committed to your success because our success is directly linked to yours.

csm team customer success

Find out why we have nearly 100% Customer Retention

With Carbyne, you don’t just get technology, you get a partner that stands by your side. Our support team goes above and beyond to ensure your operations are as efficient and effective as possible.

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“Carbyne has excellent products that are innovative and user-friendly. They listen to their customers and provide excellent customer service and technical support.”

Fayett County logo

Amber Smith
Fayette County, GA

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“The Carbyne product we currently use has been a game changer for us at the Gdot TMC in regard to locating a stalled motorist quickly who called our center for help. The support team has been on point with assisting Gdot with the use of this Carbyne product since we acquired it.”

Robert Baker

Robert Baker
Georgia Department of Transportation

Trusted by

The Carbyne Promise

All Carbyne customers enjoy the following customer success benefits at no extra cost:

Customer Success


blue circle white check markDedicated Customer Success Manager (CSM)
blue circle white check markOnboarding Training
blue circle white check markNew Hire Training
blue circle white check markProduct Implementation Guidance
blue circle white check markRegular Check-up Meetings
blue circle white check markCSM Support Ticket Review
blue circle white check markRecurring Usage Reports and Business Reviews
blue circle white check markNew Release Training



blue circle white check markPrompt communications via Global Support Line, Zendesk, Email, and more.
blue circle white check markSLA-based response and resolution
blue circle white check markOn-demand ticket reports
blue circle white check mark24x7x365 NOC monitoring
3rd party ticket management

Ready to Elevate your Success?

If your center is looking to go beyond what is offered at no extra charge, Carbyne has Premium Customer Success and Premium Technical Support including:

blue circle white check markOn-site training
blue circle white check markBiweekly check-up meetings
blue circle white check markNew Hire Training
blue circle white check markRecurring executive reports
blue circle white check markQuarterly on-site coaching for call-takers
blue circle white check markQuarterly preventive maintenance and troubleshooting
blue circle white check markTailor-made dashboards and usage monitoring

Contact us to learn more about these premium offerings.

Standardizing Mission-Critical Customer Support

As a provider of mission critical solutions, Carbyne understands the paramount importance of delivering exceptional customer support. In this article, we will explore how Carbyne goes above and beyond in providing mission critical customer support, ensuring the efficiency of its customers’ emergency operations.

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