Customer Success

Setting the Standard for Customer Satisfaction

At Carbyne, we don’t just offer a suite of features – we’re your partner, dedicated to your success. Our customer-first philosophy means we’re with you every step of the way, helping you achieve your goals with a team of experts who are always ready to support you. When you succeed, we succeed.

Why nearly 100% of Our Customers Stay

With Carbyne, you get more than innovative technology—you get a partner who’s committed to keeping your operations running smoothly. Our support is here to make sure you’re efficient and effective.

“Carbyne has excellent products that are innovative and user-friendly. They listen to their customers and provide excellent customer service and technical support.”

Amber Smith
Fayette County, GA

“The Carbyne product we currently use has been a game changer for us at the Gdot TMC in regard to locating a stalled motorist quickly who called our center for help. The support team has been on point with assisting Gdot with the use of this Carbyne product since we acquired it.”

Robert Baker
Georgia Department of Transportation

The Most Innovative Agencies Run On Carbyne

The Carbyne Promise

Customer Success

blue circle white check markDedicated Customer Success Manager (CSM)
blue circle white check markOnboarding and New Hire Training
blue circle white check markProduct Implementation Guidance
blue circle white check markRegular Check-up Meetings
blue circle white check markCSM Support Ticket Reviews
blue circle white check markRecurring Usage Reports and Business Reviews
blue circle white check markNew Release Training

Support

blue circle white check markFast, global support via Zendesk. email, and more.
blue circle white check markSLA-based response times
blue circle white check markOn-demand ticket reports
blue circle white check mark24x7x365 NOC monitoring

Ready to Elevate Your Success?

blue circle white check markOn-site training
blue circle white check markBiweekly check-ups
blue circle white check markNew Hire Training
blue circle white check markQuarterly on-site coaching for telecommunicators
blue circle white check markQuarterly preventive maintenance
blue circle white check markTailor-made dashboards and more

Our Commitment to Mission-Critical Customer Support

At Carbyne, we know how crucial it is to deliver exceptional customer support. In this article find out how we go above and beyond to ensure your emergency systems are always efficient and effective.

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