Whether you want to learn more about our solutions or just let us know what is on your mind, we would love to hear from you.
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Customer Support
Carbyne Network Operations Center (NOC) offers 24x7x365 phone support manned by a live technician who is skilled to address any product issue.
See below for your support options.
US Support – +1 (888)246-5608
Mexico Support – +52 (55) 8526 5076
IL Support – +972 (53) 982 1236
Email – [email protected]
Online Form – https://carbyne.zendesk.com/hc/en-us/
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Step 01
Does your PSAP use advanced location and video capabilities to
enhance situational awareness as part of the 911 call handling
flow?
Step 02
Do you feel your PSAP is understaffed? Is recruiting a
challenge?
Step 03
Do you think that with better technology you could resolve more
incidents remotely (i.e., without dispatching)?
Step 04
Do your call takers have the ability to share video and location
data directly with officers on the field (directly from their
Call Handling Platform)?
Step 05
How often do you coordinate on-site visits related to
maintenance or server upgrades with your call handling provider?
Step 06
How many open records requests (requests to share data with
external agencies such as jails, courts, etc.) do you receive on
a monthly basis?
Before we share your results, what is your email?
Your Score
01
Does your PSAP use advanced location and video capabilities to
enhance situational awareness as part of the 911 call handling
flow?
Customers that use our solutions have seen a reduction in the
time to locate a caller by up to 80%. Our suite of capabilities
allows call takers to respond to emergencies more efficiently.
Great news!
02
Do you feel your PSAP is understaffed? Is recruiting a
challenge?
Replacing a call taker is estimated to cost $39K between lost
productivity and hiring costs. Staffing shortages and burnout
are a serious problem in PSAPs. To combat this, implementing
world-class technology is proven to attract talent. Millennials,
who will make up 75% of the workforce by 2025, and Gen Z who are
entering the workforce have spent most of their lives in the
presence of fast, easy internet access, and constant
connectivity. They expect the same at work. Our simple interface
also shortens the learning curve and leaves employees feeling
empowered and job-ready.
Way to go!
03
Do you think that with better technology you could resolve more
incidents remotely (i.e., without dispatching)?
We found that a lack of visibility into incidents can result in
over and under assigning of resources, sometimes costing tens of
thousands of dollars each day. With Universe and APEX you can
use more accurate data such as dynamic location, live video, and
more, to make better decisions about which resources are needed
and get them on the scene faster.
04
Do your call takers have the ability to share video and location
data directly with officers on the field (directly from their
Call Handling Platform)?
Our Responder Connect Solution enables first responders to gain
full awareness of an emergency even before they arrive on the
scene, via live video, dynamic location, and more. RC works
without requiring an app download and can be opened on any
devices, enhancing the safety of first responders.
Way to go!
05
How often do you coordinate on-site visits related to
maintenance or server upgrades with your call handling provider?
Cloud-native technology reduces the implementation time, cost of
delivery, and unnecessary on-site maintenance visits that legacy
solutions require. Carbyne solutions cut legacy deployment times
by 75%.
06
How many open records requests (requests to share data with
external agencies such as jails, courts, etc.) do you receive on
a monthly basis?
Our Events History platform allows you to generate incident
reports with one click of a button and can be shared with jails,
courts, and other stakeholders. With Events History, the time
spent handling record requests is cut by 50%.
Results
01
Does your PSAP use advanced location and video capabilities to
enhance situational awareness as part of the 911 call handling
flow?
Customers that use our solutions have seen a reduction in the
time to locate a caller by up to 80%. Our suite of capabilities
allows call takers to respond to emergencies more efficiently.
Great news!
02
Do you feel your PSAP is understaffed? Is recruiting a
challenge?
Replacing a call taker is estimated to cost $39K between lost
productivity and hiring costs. Staffing shortages and burnout
are a serious problem in PSAPs. To combat this, implementing
world-class technology is proven to attract talent. Millennials,
who will make up 75% of the workforce by 2025, and Gen Z who are
entering the workforce have spent most of their lives in the
presence of fast, easy internet access, and constant
connectivity. They expect the same at work. Our simple interface
also shortens the learning curve and leaves employees feeling
empowered and job-ready.
Way to go!
03
Do you think that with better technology you could resolve more
incidents remotely (i.e., without dispatching)?
We found that a lack of visibility into incidents can result in
over and under assigning of resources, sometimes costing tens of
thousands of dollars each day. With Universe and APEX you can
use more accurate data such as dynamic location, live video, and
more, to make better decisions about which resources are needed
and get them on the scene faster.
04
Do your call takers have the ability to share video and location
data directly with officers on the field (directly from their
Call Handling Platform)?
Our Responder Connect Solution enables first responders to gain
full awareness of an emergency even before they arrive on the
scene, via live video, dynamic location, and more. RC works
without requiring an app download and can be opened on any
devices, enhancing the safety of first responders.
Way to go!
05
How often do you coordinate on-site visits related to
maintenance or server upgrades with your call handling provider?
Cloud-native technology reduces the implementation time, cost of
delivery, and unnecessary on-site maintenance visits that legacy
solutions require. Carbyne solutions cut legacy deployment times
by 75%.
06
How many open records requests (requests to share data with
external agencies such as jails, courts, etc.) do you receive on
a monthly basis?
Our Events History platform allows you to generate incident
reports with one click of a button and can be shared with jails,
courts, and other stakeholders. With Events History, the time
spent handling record requests is cut by 50%.
