GSOC
Moving your Global Security Operations Forward
Carbyne’s cloud-native platform empowers Global Security Operations Centers (GSOCs) by integrating real-time data across multiple locations, enabling centralized monitoring, faster decision-making, and seamless coordination.
Achieve Operational Visibility at Scale
How can Carbyne help your GSOC?
Carbyne solutions combines live video, precise location tracking, and instant data analysis within a unified interface, delivering real-time insights that help your team respond effectively and optimize operations.
See where help is needed with dynamic caller location
Reduce the guesswork with live caller video and photos
Share license plate numbers with instant messaging
Serve your diverse community with automatic audio translation
Share video, location and audio replay with your field staff
Get immediate information with pre-populated caller details, such as Employee ID
Keep your employee’s emergency contacts in the loop with real-time notifications
Best-in-Class GSOC Have:
A best-in-class GSOC leverages technology to take their capabilities to the next level:
How can Carbyne Help your GSOC?
Call Handling
Upgrade your Call Handling to APEX!
Through critical incidents and surging calls, APEX can reduce critical response time with a cloud-native emergency call management solution that seamlessly integrates all your critical data into one elegant platform with real-time performance insights. Carbyne APEX is ISO-27001, HIPAA, and HITECH compliant to mitigate cyber-threats.
With AI-based tools like language detection and translation, call surge mitigation, pre-populated caller information such as. Employee ID, and rich media such as video and location working together in perfect sync that you can share with your field personnel, your team has everything they need to prioritize calls and effectively monitor, track, and resolve security concerns.
Translation
We Break Down Language Barriers
Instantly bridge language barriers with AI-powered translation, delivered directly to your headset or screen. Your GSOC employee can speak English, which the caller hears in their native language in real time. IA-Translation has reduced our customers’ non-English call times by an average of 5 minutes per call.
Responder Connect
On the Move Situational Awareness
As your field personnel rush to the scene, Responder Connect shares the caller’s video feed and location at the click of a link, arming them with the knowledge they need for a safer and more efficient response. Your field staff can listen to calls, and see the caller’s location and video as soon as they are made available.
Bridge Desk
Your Common Operating Picture Platform
Unify and view all your assets on a single map, to monitor and manage multiple incidents with real-time data and alerts, coordinate stakeholders during special events with geofenced areas, gain situational awareness with multi-layered weather, traffic and event data, and live video from security or phone cameras for faster decision-making, coordination and communication.
Enterprise Connect
Streamline Alerts. Strengthen Response.
Provide your people with peace of mind and enable effective local field response with Enterprise Connect, sending an alert to your designated organizational contact such as their manager or human resources business partner when a registered individual makes an emergency call.
Your caller can also share their location and medical information during the emergency call, along with pre-approved information from your organization to assist the authorities, such as the driver’s license plate number or employee-provided medical information.
Sample Use Case
Employee forgets their badge at home and calls the GSOC requesting access at the building entry door.
GSOC sends employee the Carbyne Link to gain access to the caller’s location, video and other information (e.g. Employee ID).
Employee clicks the link and used their selfie camera so the GSOC staff can verify their identity.
GSOC staff confirm the employee’s identity and remotely unlock the door to let the employee walk in.