Resources
Blogs
DEI: The Importance of Being Able to Show Up at Work As your Whole True Self
The Emotional Toll on 911 Call Responders: A Crisis We Must Address
From Recruitment to Retention: The Dual Challenge Facing PSAPs Today
Beyond the Call: How Technology Supports Mental Health in Emergency Response
The Pulse of 9-1-1: Unveiling Trends and Solutions in Emergency Communications
Tech SOS: Revolutionizing 9-1-1 Emergency Response
Now is Your Moment!
Not all SaaS Contracts are Created Equal: The Seven Requirements
5 Key Lessons on Cloud Migration for PSAPs
Nurturing True Collaboration in PSAP Teams: The Key to a Seamless Emergency Response
How Speedy Deployment and Seamless Integration of Cloud-Native Technologies are Changing the Game for PSAPs
Introduction: As the landscape of emergency services evolves, Public Safety Answering Points (PSAPs) are tasked with adopting cutting-edge technology to enhance their capabilities. During my tenure as VP of Global Operations at a public safety vendor, I have…
Demystifying Cloud vs. Cloud-Native Applications: Understanding the Difference and Benefits
In today’s digital landscape, the terms “cloud” and “cloud-native” often get thrown around interchangeably, but they represent distinct approaches to application development and deployment. From my nearly three-decade experience leading engineering departments, I find that understanding the difference…
From Dollars to Decisions: The Cost-Saving Benefits of Cloud-Native PSAP Solutions
How Real-Time Video Integration Delivers Faster and More Accurate Emergency Response
If you zoom into a public safety emergency center station, you will typically face multiple screens with siloed applications that are, at best, loosely coupled. This not only drives rapid public safety staff burnout, but crucial data offered by…
Navigating the Digital Frontier: AI’s Increasing Influence on PSAP Operations
Introduction 180 Million – that’s the number of people who currently use Artificial Intelligence (AI) tools as part of their lives. However during my years as Communications Officer in Utah, the only AI we witnessed was in science…
Enhancing Emergency Response in Inclement Weather: Leveraging Technology for Effective Assistance
Introduction Inclement weather conditions can significantly impact emergency response systems, challenging their efficiency and effectiveness. As weather-related emergencies become more frequent, especially during the winter months, it is crucial to explore innovative technologies that can enhance emergency response…