Solutions

Universe

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Quickly locate callers, avoid complicated workflows, serve non-English speakers, simplify records requests, and a whole lot more – coexisting over the top of your existing call handling system.

Why Universe?

pinpoint location icon

Stop clicking around during emergencies with Zero Click Location.

live audio translation icon

With Audio in Universe, instantly detect languages and communicate with non-English speaking callers.

Video Board icon

Visualize multiple emergencies simultaneously with Video Board.

events history icon

With Audio in Universe, you can record and replay all calls with Events History.

video to 911 icon

Get eyes on the scene with patented live caller video.

silent messaging icon

Text with your caller without requiring Text-to-911 infrastructure – with silent messaging.

Cloud Native icon

Cloud Native offers enhanced security, agility, and redundancy, meets industry standards, and future-proofs your center.

responder connect icon

Improve responder safety and efficiency with Responder Connect.

AI-V icon

Not enough staff to handle both your emergency and admin lines? AI-V for Admin Lines frees up limited staff to focus on Emergency life-saving calls.

Increase in Video-to-911 Usage Achieved

+

X

Caller Location Volume Increase

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%

People in the U.S. speak a language other than English at home

+

M

Annual Lives Saved by 1 Min Response Time Improvement

+

K

Installation in as little as 1 day

Carbyne Universe is a cloud-native platform that supports remote deployment, so you can be up and running with the benefits of NG911 including patented live caller video, Zero Click caller location, silent instant messaging, and much more overnight – depending on your needs.

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