Blogs

With cyber threats increasing in scale and sophistication, comprehensive and ongoing cybersecurity training is essential for ensuring PSAP employees at all levels can help identify and mitigate risks. When developing training programs, PSAPs should focus on the following.

Public Safety Answering Points (PSAPs) play a vital role in emergency response and public safety. To maintain and improve their operational capabilities, PSAPs often need to procure new technology and services such as NG911 call handling solutions. Writing an effective Request for Proposal (RFP) is the first step in the procurement process. In this article, we will guide PSAP administrators and decision-makers on how to create a well-structured and comprehensive RFP to meet their specific needs.

In our digitally driven world, public safety hinges on the rapid, reliable transmission of critical information to the right responders at the right time. Yet, the Internet, which plays a pivotal role in this exchange, is not immune to disruptions. In this era of emergency services, Public Safety Answering Points (PSAPs) must remain vigilant in the face of Internet downtime, as even brief outages can have life-altering consequences. Fortunately, a lifeline exists in the form of Domain Name System (DNS) rerouting, an innovative technology that can help PSAPs overcome the unique challenges posed by Internet disruptions. In this article, we’ll explore what DNS rerouting entails and how it can be an essential asset to PSAPs during critical moments when the Internet goes down.

Public safety answering points (PSAPs) handle highly sensitive emergency caller data and provide essential 911 response coordination. This central role in public safety makes comprehensive, ongoing security awareness training critical for enabling PSAP personnel to identify and defend against the full range of cyber threats targeting their organizations.

In today’s rapidly evolving technological landscape, innovations continue to reshape various aspects of our lives, including emergency services. In this article, we will explore how modern and adaptive technology is revolutionizing 9-1-1, particularly in addressing the challenges posed by multi-lingual or non-English speaking callers. We will focus on three key advancements: two-way audio translation, video-to-911, and instant messaging, all of which play pivotal roles in ensuring efficient and accurate emergency response.

Emergency Communications Centers (ECCs) play a vital role in public safety, acting as the first point of contact during emergencies. Timely access to cutting-edge technology is crucial for ECCs to provide efficient, effective, and life-saving services. However, the process of purchasing technology solutions can be complex and time-consuming. In this article, we’ll explore strategies to accelerate technology purchasing for ECCs.

Emergency services have seen significant transformations due to our evolving technological landscape, especially with multimedia integration into 9-1-1 systems. Features such as Carbyne’s video-to-911, photo sharing, and Responder Connect have been pivotal. But how do these integrations help de-escalation of volatile situations, particularly within the police force?

In the vast and often invisible realm of public safety, the heroes under the headset working tirelessly to ensure rapid emergency response often go unnoticed. These dedicated individuals form the backbone of our emergency system, and their efforts save countless lives every day. Carbyne, in collaboration with the National Emergency Number Association (NENA), embarked on a groundbreaking mission to uncover the State of 9-1-1. Through an extensive survey conducted in May and June 2023, the inaugural State of 9-1-1 Survey captured the experiences and perspectives of nearly 850 professionals from various levels of the emergency services sector in North America. This comprehensive exploration delves into the critical insights derived from the survey, shedding light on the challenges faced in staffing, technology, mental health, funding for Next Generation 9-1-1, and diversity. Furthermore, these insights were magnified and enriched through the enlightening “Pulse of 9-1-1” conference, where industry experts came together to analyze and discuss the survey’s results.

As we celebrate Juneteenth this year, we at Carbyne take this moment to honor the significance of this historic day and reflect on the progress our society has made in the realm of equality and justice. Juneteenth, or Emancipation Day, symbolizes freedom and highlights the continued struggle for true equality. It’s a day to reflect upon history, to celebrate progress, and to understand that the path towards justice is a constant journey.

Providing support to a 9-1-1 center is a hefty responsibility. The 911 industry serves as a fundamental pillar of public safety, and any disruption to its functions could result in serious ramifications. As a customer success manager my job is to make sure our customers have the level of service and support commensurate with running a critical infrastructure center.
I’ve been working in customer services roles for over 10 years and one of the things that drew me to work at Carbyne is how the organization embraces a suite of standards and best practices that guarantee we are supporting our customers effectively and that the services they provide are always available.