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Now is Your Moment!

While at work many of us evaluate our time based on our 8, 10, 12, or even 16 hour shift. However, as we look deeper, we see that our time is broken down into singular moments. Those moments could be a call, a radio transmission, or even an interaction. While some may seem insignificant, others will have ripple effects through our lives and the lives of others. In 1981, Patricia Anderson of the Contra Costa County Sheriff’s Office in California took advantage of her moment to advocate for the 911 telecommunicators she worked alongside. Her ripple began in her community but made its way to President Clinton in 1994, when he signed the Presidential Proclamation, declaring the second week of April as National Public Safety Telecommunicators Week.

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Not all SaaS Contracts are Created Equal: The Seven Requirements

Not all SaaS contracts are equal. To me this goes without saying, but I am repeatedly surprised how often legal considerations are overlooked especially when involving the purchase of life-saving technology. When you purchase access to a SaaS (Software as a Service) platform, you should be familiar with the contract terms and conditions and should know what to expect from your SaaS supplier. You should make the contract terms and conditions a major part of your supplier assessment and choice. The better suppliers will have fair and equitable terms and conditions. Furthermore, better suppliers will have clear, easy to read contracts with obligations and benefits for both parties. In this article, I share the 7 key contract terms (and tells) you should consider in your SaaS supplier contracts and some questions you ought to ask your supplier before you purchase their SaaS service.

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5 Key Lessons on Cloud Migration for PSAPs

In an era where data is king and technology reigns supreme, the public safety sector is not exempt from the digital revolution. As Public Safety Answering Points (PSAPs) strive to modernize their operations, many are turning to cloud technologies for solutions. However, not all cloud technologies are created equal, especially when it comes to ensuring public safety. I was privileged to speak at a Carbyne webinar recently on exactly these topics.

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Nurturing True Collaboration in PSAP Teams: The Key to a Seamless Emergency Response

During my time as an executive in Public Safety Answering Points (PSAPs) across this country, I learned only too well that in the space of public safety, where every second counts, collaboration among emergency responders is not just beneficial—it’s absolutely essential. PSAPs are the nerve center of the emergency response ecosystem, where effective teamwork can mean the difference between life and death. In this article, I explain the significance of true collaboration in PSAPs and explore strategies to foster seamless cooperation among team members.

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How Speedy Deployment and Seamless Integration of Cloud-Native Technologies are Changing the Game for PSAPs

Introduction: As the landscape of emergency services evolves, Public Safety Answering Points (PSAPs) are tasked with adopting cutting-edge technology to enhance their capabilities. During my tenure as VP of Global Operations at a public safety vendor, I have witnessed first hand how cloud-native technology offers a transformative solution, enabling PSAPs to streamline operations, improve responsiveness,

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Demystifying Cloud vs. Cloud-Native Applications: Understanding the Difference and Benefits

In today’s digital landscape, the terms “cloud” and “cloud-native” often get thrown around interchangeably, but they represent distinct approaches to application development and deployment. From my nearly three-decade experience leading engineering departments, I find that understanding the difference between the two is crucial for businesses aiming to leverage the cloud effectively. So, let’s demystify these

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From Dollars to Decisions: The Cost-Saving Benefits of Cloud-Native PSAP Solutions

In the realm of emergency response, every second counts. For Public Safety Answering Points (PSAPs), the efficiency and effectiveness of their operations can determine life-or-death outcomes. Traditionally, PSAPs have relied on costly and cumbersome legacy on-premise systems. However, in recent years, cloud-native Software-as-a-Service (SaaS) solutions have emerged as a game-changer in the industry, offering not only modernization but also substantial cost savings.

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How Real-Time Video Integration Delivers Faster and More Accurate Emergency Response

If you zoom into a public safety emergency center station, you will typically face multiple screens with siloed applications that are, at best, loosely coupled. This not only drives rapid public safety staff burnout, but crucial data offered by siloed applications is often missed, since it is not built into the call taker/dispatchers/responder workflow. As society

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Navigating the Digital Frontier: AI’s Increasing Influence on PSAP Operations

Introduction 180 Million – that’s the number of people who currently use Artificial Intelligence (AI) tools as part of their lives. However during my years as Communications Officer in Utah, the only AI we witnessed was in science fiction movies. What we did witness in real life however is countless emergencies – including the North

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Enhancing Emergency Response in Inclement Weather: Leveraging Technology for Effective Assistance

Introduction Inclement weather conditions can significantly impact emergency response systems, challenging their efficiency and effectiveness. As weather-related emergencies become more frequent, especially during the winter months, it is crucial to explore innovative technologies that can enhance emergency response efforts. I know this only too well from my personal experience as the former Executive Director at

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