Blogs

Why Transparency Is the New Standard in Public Safety Cybersecurity In public safety, “trust us” is no longer enough. Every 911 director, CIO, and procurement officer knows the stakes. If a cyberattack cripples emergency operations, the damage ripples through an entire community. The phones stop ringing, lives hang in the balance, and leaders are forced […]

Why Cyber Resilience Is Now the Most Critical Mandate in Public Safety Public safety agencies are caught in a crisis of trust. Communities rely on 911 and emergency operations centers during their most vulnerable moments, but the technology behind these centers is under siege. Across the U.S., cyberattacks against local governments and public safety agencies

If you’re a 911 director or PSAP manager, chances are your inbox is full of vendors pitching the next “AI-powered solution.” Every week, new competitors claim they can automate calls, cut costs, or reduce workload. On the surface, these promises sound great, especially in a world where 82 percent of ECCs say they’re understaffed. The

On paper, an IVR system looks like a quick fix. Route non-emergency calls through a phone tree, let an automated system gather a few details, and then hand the call over to a human if it requires further attention. Plenty of emergency communication centers have tried this approach, using tools like AWS Connect or generic

Using Admin Assist to Manage Non-Emergency Call Load Every ring matters inside a PSAP. But let’s be honest: most of those rings aren’t a house fire or a cardiac arrest. They’re non-emergency calls about fireworks, power outages, stray animals, or parking complaints. Important, sure, but critical emergencies shouldn’t have to compete with them for a

At first glance, hybrid architecture sounds like the best of both worlds. You keep your tried-and-true on-prem systems while embracing the power and flexibility of the cloud. What could go wrong? A lot, actually. While hybrid environments may seem like a safe middle ground, they often create more friction than freedom. In this post, I’ll

Moving your PSAP’s technology infrastructure to the cloud can feel like stepping into uncharted territory. When you’re responsible for life-saving communications, the stakes couldn’t be higher, and that makes every decision feel monumental. But the reality is that many concerns keeping PSAPs from adopting cloud-native solutions are rooted in outdated assumptions, not current facts. These

Emergency call centers across America are drowning in routine calls. However, artificial intelligence can help address this challenge by automatically handling non-emergency requests that come in on the agency’s administrative lines, freeing telecommunicators to focus on actual emergencies. The numbers paint a clear picture: Almost all emergency communication centers (ECCs) take both 911 and non-emergency

Fire on the first floor. A grandmother trapped on the second. A baby not breathing. A dog mauling. A shooting. A break‑in. One call ends, and before you can catch your breath, another comes in. As a 9‑1‑1 telecommunicator, I lived that rhythm for 14 years, and even now, years after taking my last call,

I didn’t expect a story about getting robbed on a beach to change my career trajectory, but that’s exactly what happened. When I first met Carbyne’s CEO and Co-Founder, Amir Elichai, he explained how he called emergency services after being robbed, only to realize they couldn’t locate him.