Blogs

In the era of digital-first communication, Voice over Internet Protocol (VoIP) technology plays a pivotal role in connecting people. For companies like Carbyne, which powers Next Generation 911 (NG911) services, VoIP is not just a communication tool—it’s a lifeline. However, the growing reliance on VoIP comes with a critical challenge: the threat of Distributed Denial […]

It was a typical December night in the PSAP—non-stop calls, holiday staffing in effect with Christmas just days away. I was away from my radio trainee, handling queued 911 calls, when I received a call that would stay with me forever. A hotel security officer on the Las Vegas Strip reported several fatalities outside. In

Introduction As we step into October, we are reminded of the importance of CyberSecurity Awareness Month, a time dedicated to raising awareness about the critical role cybersecurity plays in our daily lives. As a proud Cybersecurity Awareness Month champion Carbyne’s theme for 2024 is “Secure Our World.” This motto emphasizes the importance of taking simple,

National Fire Prevention Week (October 6-12) serves as an important reminder to communities across the U.S. of the need for fire safety and preparedness. For public safety answering points (PSAPs), fire departments, and emergency responders, this week is a time to reflect on best practices and explore how modern tools can enhance response capabilities. With

As fall approaches, communities across the country gear up for seasonal festivals, sporting events, and other large gatherings that draw in thousands of people. While these events bring excitement and celebration, they also present significant challenges for public safety professionals, especially those working in Public Safety Answering Points (PSAPs). In my previous role as a

As a former 911 professional who spent years in leadership roles, I know firsthand the unique challenges that Public Safety Answering Points (PSAPs) face every day. Balancing technology, people, and the urgent needs of our communities can be overwhelming. That’s why I’m excited to share an upcoming opportunity that promises to transform the way we

As Fall approaches, Public Safety Answering Points (PSAPs) typically see a surge in 9-1-1 calls for service. The return to school and work brings shifts in traffic patterns, increased public activity, and heightened demand for public safety responses especially from schools. As I reflect on my 15 years of experience as a Public Safety Telecommunicator, including roles as a call taker, dispatcher, and trainer in a busy urban call center, I’ve experienced how the nature of emergency calls increases the burden on emergency dispatchers. Fortunately, advancements in technology can help PSAPs manage the seasonal changes in call volume to enable faster, more accurate responses while making the telecommunicator more efficient.

Labor Day marks the transition from summer to the start of a new school year and the return to regular work routines. This time of year also brings a significant increase in traffic as schools reopen and more employees return to their offices. The result? A noticeable uptick in 911 call volumes, which can put

As we approach Women’s Equality Day on August 26th, a day commemorated since 1971 to honor the certification of the 19th Amendment, we reflect on the strides made toward gender equity. The amendment, passed in 1920, granted women the right to vote—a monumental achievement for the suffrage movement. However, more than a century later, it’s

The recent CrowdStrike outage on July 19, 2024, has sent shockwaves through the cybersecurity community and beyond. This incident, triggered by a faulty Falcon update, caused a global crisis affecting 8.5 million devices and critical services. For Public Safety Answering Points (PSAPs), which rely heavily on uninterrupted IT services, the lessons learned from this outage