Carbyne and Allied Universal Join Forces to Strengthen Private Security Services in Mexico

Alliance between global companies makes Allied Universal the first security provider to integrate Carbyne Connect technology in Mexico

Mexico City, March 23, 2023 Carbyne, the world’s premier platform for mission-critical contact center technologies, and Allied Universal®, a leading security and facility services company, today announced plans for Allied Universal to be the first security provider to utilize Carbyne Connect technology in Mexico.

As part of the arrangement, Allied Universal will deploy Carbyne technology throughout its contact centers and offer Carbyne emergency notification technology to its clients’ employees and their families, providing the fastest and most efficient response to crisis situations and security threats in the Mexican market.

In 2021, 1.2 million companies—out of a total of 4.9 million—in Mexico were victims of crime, according to the National Business Victim Survey (ENVE) 2022 conducted by the National Institute of Statistics and Geography (INEGI). This has led to eight out of 10 companies investing up to 8% of their operating expenditure in security, according to ASUME, Agrupaciones de Seguridad Unidas por México.

There has been increased demand for private security services in Mexico, particularly during the pandemic. This increase is due to the rise in crime and the corporate sector’s need to protect their products and services, employees and customers, as well as the specific security requirements of businesses.

Technology integration has been transformational for security in Mexico as it provides new tools that help in crime prevention, rapid response to emergencies and specialized services such as remote monitoring, access control and surveillance.

Allied Universal will deploy Carbyne Universe throughout its Mexico-based contact centers and offer Carbyne Connect technology to its employees throughout Mexico. With Carbyne Connect, Allied Universal will be notified if clients are experiencing an emergency, allowing them to act faster and more efficiently. When Allied Universal clients make an emergency 911 call in Mexico, Allied Universal and the client’s chosen emergency contacts will be notified in real-time

[GK4] Carbyne enables mission-critical contact centers with an advanced call management platform that unifies the flow of information from all channels to a single user interface (UI)[GK5] . This UI is tailored for a seamless flow between every channel. With Carbyne’s cloud platform, rich media flows seamlessly so emergency response teams can make better decisions.

“Our alliance with Carbyne is key in addressing today’s unprecedented security challenges by providing critical support to the corporate sector and its customers,” said Alberto Marquez, Allied Universal country manager for Mexico. “This arrangement accelerates the digital transformation of private security in the country.”

In a country where security is a prime concern, Carbyne technology supports the private security industry in Mexico with its first international alliance, representing a crucial step forward allowing companies to take a more active role in protecting their employees and users.

“Carbyne provides an emergency collaboration platform with a mission to save lives by connecting the dots between citizens, government, and enterprises,” said Amir Elichai, Founder and CEO of Carbyne. “Having an enterprise partner like Allied Universal– The largest private security in the world– is an exciting step towards providing “Carbyne connect” to multiple Fortune 500 companies in Latin America and beyond. It’s just the beginning.”

About Carbyne
Carbyne (Headquartered in New York, NY) is a leading global provider of cloud-native, mission-critical contact center solutions. Carbyne is one of the largest rich-data providers for emergency response centers, delivering over 250M data points per year all in a unified platform. Our technologies enable emergency contact centers and select enterprises to connect with callers as well as connected devices via highly secure communication channels without needing to download a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises, and governments, Carbyne provides a unified cloud-native solution that provides live actionable data that can lead to more efficient and transparent operations and ultimately improve the entire dispatch function. With Carbyne, every person counts. Learn more at

About Allied Universal

Allied Universal®, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Through a global workforce of approximately 800,000 people, we leverage best practices in communities all over the world. With revenues at approximately $20 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you®. For more information, please visit

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