Carbyne APEX provides critically important interactive communication capabilities to your mission-critical contact center. These capabilities include live video, instant messaging, image sharing, real-time closed-captioning, and more. Use predefined messages to further reduce human errors during emergencies. Leave no caller behind, leveraging automatic Abandoned Call Text-Back. APEX enables callers, call-takers, and first-responders to share mission-critical information more collaboratively, leading to the right response the first time around.

Empower your call managers, and support your call takers. In Whisper Mode, a call-taker can receive support from their colleague or supervisor directly in the call, without distracting the caller. Call-takers can also seamlessly join calls originating from neighboring jurisdictions or transfer a call to a neighboring jurisdiction. Up to five participants can communicate in an APEX conference call including the caller, call-taker, and three others. When transferring calls to communicate with an internal phone extension, the caller ID displayed for the recipient can be configured between the caller’s number and the call-taker’s station number.

APEX seamlessly integrates with a variety of platforms. A unified call management platform enables data documentation, event management and streamlines future applications across the board without any communication interruptions in your operation or jurisdiction.