Carbyne APEX provides critically important interactive communication capabilities to your mission-critical contact center. These capabilities include live video, instant messaging, image sharing, real-time closed-captioning, and more. Use predefined messages to further reduce human errors during emergencies. APEX enables callers, call-takers, and first-responders to share mission-critical information more collaboratively, leading to the right response the first time around.
Advanced Mapping
APEX provides real-time, dynamic caller location. Pinpoint your caller (up to 12 ft accuracy) with live movement tracking, floor indicators, altitude, and speed on traffic or satellite view. This means faster dispatching, accurate data gathering, and better overall response.
Call Collaboration
Empower your call managers, and support your call takers. In Whisper Mode, a call-taker can receive support from their colleague or superviser directly in the call, without distracting the caller. Call-takers can also seamlessly join calls originating from neighboring jurisdictions or transfer a call to a neighboring jurisdiction.
Unification
APEX seamlessly integrates with a variety of platforms. A unified call management platform enables data documentation, event management and streamlines future applications across the board without any communication interruptions in your operation or jurisdiction.
Data Management
Manage your mission-critical operations knowing that your data is stored in the Carbyne secure cloud. Your vital records including audio recordings, video, images, location history, call transcript, and more is stored in elastic cloud resources which can grow as your business needs dictate. Learn more in our Events History section.
