Servicios y software de tecnología de la industria de comunicaciones de emergencia

Productos

ECaaS

Comunicaciones de Emergencia como un Servicio

Agrega Innovación a tu Plataforma sin procesos de implementación complejos

Comunicaciones de Emergencia como un Servicio (ECaaS) de Carbyne le permite a los usuarios mejorar de manera dramática las funciones de su plataforma agregando video, voz, mensaje, acción en tiempo real y ubicación en tiempo real con solo un par de líneas de código. Aplicaciones como Despacho Asistido por Computadora (CAD) y otros sistemas para emergencias se pueden beneficiar de una percepción situacional mejorada y comunicación multi-canal para mejores resultados en gestión y respuesta a incidentes

¿Por qué ECaaS?

Menor Tiempo de Instalación

Ya que Carbyne ECaaS es desplegado e instalado como un servicio nativo de la nube, no tienes que construir toda la infraestructura desde cero. Unas pocas líneas de código es lo único que necesitas para activar las capacidades de ECaaS. Puedes estar listo en cuestión de días sin ningún costo extra

Mejor Percepción Situacional

Cuando se trata de comunicaciones de emergencia, los segundos pueden significar la diferencia entre un resultado exitoso y una tragedia. Ya que Carbyne ECaaS, será parte de tu flujo de trabajo existente, tus comunicaciones de emergencia pueden ser tratadas de manera más optimizada, minimizando retrasos en la supervisión de incidentes

Optimiza y Eficientiza tus Operaciones

Optimiza y eficientiza tus operaciones agregando Carbyne ECaaS, una plataforma nativa de la nube, a tu plataforma existente lo que agrega más valor para tus Ciudadanos en emergencia. Ahorra eliminando costosas instalaciones de hardware y obtén una experiencia de integración sin problemas con cualquier aplicación de tu gusto

Seguridad

Ya que Carbyne ECaaS está desarrollado a partir de la plataforma NG911, Carbyne te proporcionará las últimas mejoras. En Carbyne la seguridad está en todo lo que hacemos y nuestra plataforma ECaaS está en el centro de nuestro enfoque en la seguridad

Step 01

Does your PSAP use advanced location and video capabilities to enhance situational awareness as part of the 911 call handling flow?

Yes

I'm not sure

Step 02

Do you feel your PSAP is understaffed? Is recruiting a challenge?

Yes

I'm not sure

Step 03

Do you think that with better technology you could resolve more incidents remotely (i.e., without dispatching)?

Yes

I'm not sure

Step 04

Do your call takers have the ability to share video and location data directly with officers on the field (directly from their Call Handling Platform)?

Yes

I'm not sure

Step 05

How often do you coordinate on-site visits related to maintenance or server upgrades with your call handling provider?

Quarterly

Annually

I'm not sure

Step 06

How many open records requests (requests to share data with external agencies such as jails, courts, etc.) do you receive on a monthly basis?

Less than 50

Between 51-100

Between 101-300

More than 300

I'm not sure

Your Score

Does your PSAP use advanced location and video capabilities to enhance situational awareness as part of the 911 call handling flow?

Customers that use our solutions have seen a reduction in the time to locate a caller by up to 80%. Our suite of capabilities allows call takers to respond to emergencies more efficiently.

Great news!

Do you feel your PSAP is understaffed? Is recruiting a challenge?

Replacing a call taker is estimated to cost $39K between lost productivity and hiring costs. Staffing shortages and burnout are a serious problem in PSAPs. To combat this, implementing world-class technology is proven to attract talent. Millennials, who will make up 75% of the workforce by 2025, and Gen Z who are entering the workforce have spent most of their lives in the presence of fast, easy internet access, and constant connectivity. They expect the same at work. Our simple interface also shortens the learning curve and leaves employees feeling empowered and job-ready.

Way to go!

Do you think that with better technology you could resolve more incidents remotely (i.e., without dispatching)?

We found that a lack of visibility into incidents can result in over and under assigning of resources, sometimes costing tens of thousands of dollars each day. With Universe and APEX you can use more accurate data such as dynamic location, live video, and more, to make better decisions about which resources are needed and get them on the scene faster.

Do your call takers have the ability to share video and location data directly with officers on the field (directly from their Call Handling Platform)?

Our Responder Connect Solution enables first responders to gain full awareness of an emergency even before they arrive on the scene, via live video, dynamic location, and more. RC works without requiring an app download and can be opened on any devices, enhancing the safety of first responders.

Way to go!

How often do you coordinate on-site visits related to maintenance or server upgrades with your call handling provider?

Cloud-native technology reduces the implementation time, cost of delivery, and unnecessary on-site maintenance visits that legacy solutions require. Carbyne solutions cut legacy deployment times by 75%.

How many open records requests (requests to share data with external agencies such as jails, courts, etc.) do you receive on a monthly basis?

Our Events History platform allows you to generate incident reports with one click of a button and can be shared with jails, courts, and other stakeholders. With Events History, the time spent handling record requests is cut by 50%.

Results

Does your PSAP use advanced location and video capabilities to enhance situational awareness as part of the 911 call handling flow?

Customers that use our solutions have seen a reduction in the time to locate a caller by up to 80%. Our suite of capabilities allows call takers to respond to emergencies more efficiently.

Great news!

Do you feel your PSAP is understaffed? Is recruiting a challenge?

Way to go!

Do you think that with better technology you could resolve more incidents remotely (i.e., without dispatching)?

Do your call takers have the ability to share video and location data directly with officers on the field (directly from their Call Handling Platform)?

Way to go!

How often do you coordinate on-site visits related to maintenance or server upgrades with your call handling provider?

How many open records requests (requests to share data with external agencies such as jails, courts, etc.) do you receive on a monthly basis?