Blogs

The Pulse­ of 9-1-1 Survey examines new ways to solve­ challenges in eme­rgency response. It re­veals compelling trends through surve­y data, and expert talks at its accompanying conference­.

Twenty years ago, the technology available for 911 services was quite limited. I remember relying on tools similar to internet search engines to locate callers, when cell phone location services were not very precise. Back then, the idea of seeing live images of a call in progress seemed like science fiction.

While at work many of us evaluate our time based on our 8, 10, 12, or even 16 hour shift. However, as we look deeper, we see that our time is broken down into singular moments. Those moments could be a call, a radio transmission, or even an interaction. While some may seem insignificant, others will have ripple effects through our lives and the lives of others. In 1981, Patricia Anderson of the Contra Costa County Sheriff’s Office in California took advantage of her moment to advocate for the 911 telecommunicators she worked alongside. Her ripple began in her community but made its way to President Clinton in 1994, when he signed the Presidential Proclamation, declaring the second week of April as National Public Safety Telecommunicators Week.

Not all SaaS contracts are equal. To me this goes without saying, but I am repeatedly surprised how often legal considerations are overlooked especially when involving the purchase of life-saving technology. When you purchase access to a SaaS (Software as a Service) platform, you should be familiar with the contract terms and conditions and should know what to expect from your SaaS supplier. You should make the contract terms and conditions a major part of your supplier assessment and choice. The better suppliers will have fair and equitable terms and conditions. Furthermore, better suppliers will have clear, easy to read contracts with obligations and benefits for both parties. In this article, I share the 7 key contract terms (and tells) you should consider in your SaaS supplier contracts and some questions you ought to ask your supplier before you purchase their SaaS service.

In an era where data is king and technology reigns supreme, the public safety sector is not exempt from the digital revolution. As Public Safety Answering Points (PSAPs) strive to modernize their operations, many are turning to cloud technologies for solutions. However, not all cloud technologies are created equal, especially when it comes to ensuring public safety. I was privileged to speak at a Carbyne webinar recently on exactly these topics.

During my time as an executive in Public Safety Answering Points (PSAPs) across this country, I learned only too well that in the space of public safety, where every second counts, collaboration among emergency responders is not just beneficial—it’s absolutely essential. PSAPs are the nerve center of the emergency response ecosystem, where effective teamwork can mean the difference between life and death. In this article, I explain the significance of true collaboration in PSAPs and explore strategies to foster seamless cooperation among team members.

Introduction: As the landscape of emergency services evolves, Public Safety Answering Points (PSAPs) are tasked with adopting cutting-edge technology to enhance their capabilities. During my tenure as VP of Global Operations at a public safety vendor, I have witnessed first hand how cloud-native technology offers a transformative solution, enabling PSAPs to streamline operations, improve responsiveness,

In today’s digital landscape, the terms “cloud” and “cloud-native” often get thrown around interchangeably, but they represent distinct approaches to application development and deployment. From my nearly three-decade experience leading engineering departments, I find that understanding the difference between the two is crucial for businesses aiming to leverage the cloud effectively. So, let’s demystify these

In the realm of emergency response, every second counts. For Public Safety Answering Points (PSAPs), the efficiency and effectiveness of their operations can determine life-or-death outcomes. Traditionally, PSAPs have relied on costly and cumbersome legacy on-premise systems. However, in recent years, cloud-native Software-as-a-Service (SaaS) solutions have emerged as a game-changer in the industry, offering not only modernization but also substantial cost savings.

If you zoom into a public safety emergency center station, you will typically face multiple screens with siloed applications that are, at best, loosely coupled. This not only drives rapid public safety staff burnout, but crucial data offered by siloed applications is often missed, since it is not built into the call taker/dispatchers/responder workflow. As society