Blogs

The sunny days of summer usually bring a considerable increase in 911 calls. With school out, more people spending time outdoors, and massive events happening around the country, emergency responders see serious upticks in accidents and injuries.

We live in a diverse world and it’s time for ALL individuals to feel they can bring their whole true selves to work. Not only is it the right thing to do, but studies show that when employees…

In light of Mental Health Awareness Month, it is time to address a major crisis in the country that is simply not talked about enough: the emotional toll emergency response work takes on 911 call responders. Each year,…

Job hopping, once stigmatized, has undergone a significant shift in recent years, particularly among millennials and Gen Z. These generations tend to switch jobs more frequently, with millennials typically staying around two years and nine months on average,…

In the fast-paced world of emergency response, every second counts. Public Safety Answering Points (PSAPs) serve as the frontline of emergency services, handling distress calls, dispatching responders, and coordinating critical resources. Amidst the chaos, the mental well-being of…

The Pulse­ of 9-1-1 Survey examines new ways to solve­ challenges in eme­rgency response. It re­veals compelling trends through surve­y data, and expert talks at its accompanying conference­.

Twenty years ago, the technology available for 911 services was quite limited. I remember relying on tools similar to internet search engines to locate callers, when cell phone location services were not very precise. Back then, the idea…

While at work many of us evaluate our time based on our 8, 10, 12, or even 16 hour shift. However, as we look deeper, we see that our time is broken down into singular moments. Those moments…

Not all SaaS contracts are equal. To me this goes without saying, but I am repeatedly surprised how often legal considerations are overlooked especially when involving the purchase of life-saving technology. When you purchase access to a…

In an era where data is king and technology reigns supreme, the public safety sector is not exempt from the digital revolution. As Public Safety Answering Points (PSAPs) strive to modernize their operations, many are turning to cloud…

During my time as an executive in Public Safety Answering Points (PSAPs) across this country, I learned only too well that in the space of public safety, where every second counts, collaboration among emergency responders is…

Introduction: As the landscape of emergency services evolves, Public Safety Answering Points (PSAPs) are tasked with adopting cutting-edge technology to enhance their capabilities. During my tenure as VP of Global Operations at a public safety vendor, I have…

In today’s digital landscape, the terms “cloud” and “cloud-native” often get thrown around interchangeably, but they represent distinct approaches to application development and deployment. From my nearly three-decade experience leading engineering departments, I find that understanding the difference…

In the realm of emergency response, every second counts. For Public Safety Answering Points (PSAPs), the efficiency and effectiveness of their operations can determine life-or-death outcomes. Traditionally, PSAPs have relied on costly and cumbersome legacy on-premise systems. However,…

If you zoom into a public safety emergency center station, you will typically face multiple screens with siloed applications that are, at best, loosely coupled. This not only drives rapid public safety staff burnout, but crucial data offered by…

Introduction 180 Million – that’s the number of people who currently use Artificial Intelligence (AI) tools as part of their lives. However during my years as Communications Officer in Utah, the only AI we witnessed was in science…