From Pressure to Progress: What 2025 tells us about the future of 9-1-1
The 1,379 respondents to the 2025 Pulse of 9-1-1 Survey have made one thing clear: The pressure hasn’t eased. The stakes remain sky-high, and the people behind the headset are stretched to their limits. Where do you stand amongst your peers?
PSAP and ECC outages are on the rise
88% of respondents (up from 75% last year) reported an outage in the last year.
AI Readiness
86% say they are at least somewhat comfortable with AI assisting in call taking.
Health + Wellness
68% of operators reported feeling pre-shift stress, with the most common symptom being reduced productivity on the job.