Solutions
Translation
Instantly detect languages and communicate verbally with non-English speaking callers
How can Carbyne Translation help your center?
Carbyne leverages AI to instantly identify the caller’s spoken language. With Two-Way Translation in APEX, the call-taker can speak English with callers who speak other languages. The callers automatically hear translated audio in their native language.
How does Carbyne Translation Work for APEX Voice Calls?
What benefits can you expect from Carbyne Translation?
Automatic language identification
Within seconds, Carbyne Translation automatically detects the caller’s spoken language among the supported list for immediate benefit to the call-taker. When the caller hears that language detection and translation has been initiated, this helps reassure them and improves the chances of a successful resolution to their emergency.
AI powered APEX audio translation from call-taker to caller
With Carbyne Two-way Translation in APEX, the call-taker doesn’t have to type anything – they simply speak English which the caller hears automatically translated into their native language.
Visual translation for call-taker
With Carbyne Translation, the call-taker sees a real-time on-screen translation of what the caller is saying in their native language. The call-taker also hears the caller’s original audio simultaneously for added context and critical on-scene cues, providing maximal situational awareness.
Support for Text-2-911 and Instant Messaging
With Carbyne Translation, when your center receives a Text-2-911 message in a language other than English, Carbyne automatically detects the language and translates the message to English – while allowing you to show/hide the original message.
Hear what our customers have to say
“We’re saving up to 5 minutes in a response before we even get an interpreter on the phone. And again when somebody’s having problems breathing or crushing chest pains or maybe in a total cardiac arrest, or is getting beaten on by a loved one, a couple minutes is a big deal.”
Gerrit Klein Technical Services Manager, Multi-Agency Communications Center (MACC911 – WA)
“The whole system in itself is very accurate. So, you know, we can match up addresses, we can match coordinates. Translation itself is very accurate. You know, it may not spell correctly, but it does work accurately towards what we’re looking for.”
Monica Sanchez Dispatch Supervisor, Emergency Services Department, Presidio County Sheriff’s Office (TX)
