Event Assist
AI that thinks fast so your team can stay focused.
Carbyne Event Assist captures and highlights critical details from 911 calls in real-time so your team can focus on the caller, not the keyboard.
Typing takes time. Time takes lives.
Every second spent taking notes is a second not spent listening, supporting, or dispatching. Documentation delays and cognitive overload lead to blind spots that can affect response times and safety.
85% of ECC professionals report burnout
1 in 3 say they feel stressed about coming to work each day
75% report mandatory or voluntary OT as least weekly
The load is too heavy.
The stakes are too high.
Telecommunicators are doing the impossible today: multitasking under pressure, documenting calls in real time, following protocol, and showing empathy, often all at once. 82% of ECCs report staffing shortages, and nearly half of new hires don’t complete training. Something has to give. Event Assist offers a better way to manage the pressure without compromising performance.
Real-time AI.
Real-world relief.
Event Assist listens like a dispatcher and responds like a teammate. Built to reduce documentation burden and improve information flow, it gives everyone: call-takers, supervisors, and field responders, a clearer view of the situation as it unfolds.
Real-time intelligence,
shared across roles.
When major incidents strike, call volumes spike. Emergency Call Triage helps your center maintain control by detecting event surges and offering known-incident notifications to non-involved callers. This gives your team breathing room to focus on active, high-priority emergencies while still acknowledging every inbound call.
Key Capabilities:
What can Event Assist do for you?
Speed and accuracy
aren’t tradeoffs.
Available now as part of
the Carbyne ecosystem.
Carbyne’s AI capabilities are embedded within the call-handling workflows of APEX and Universe deployments. No extra screen to open, just more clarity, less distraction, and better teamwork right where your staff already works.
