When Seconds Count, APEX Continuity Keeps Your PSAP Live

Carbyne’s cloud-native continuity solution built to support uninterrupted 9-1-1 operations.

Introducing APEX Continuity

APEX Continuity keeps your PSAP connected when the unexpected happens or when you know something big is coming your way. Whether responding to a disaster or preparing for a significant event, you can activate cloud-based 911 operations in minutes through the AT&T Resolution Center and Carbyne’s secure platform.

continuity call taker graphic

Declare Abandoned

Activate “ABANDONED” state via web portal or phone.

Reroute

AT&T Resolution Center redirects 9-1-1 calls/texts to your APEX Continuity devices.

Continue Operations

Your staff handles calls with Carbyne’s advanced features available on APEX Continuity.

Explore the powerful benefits of APEX Continuity

Help avoid overwhelming neighboring emergency call centers.

Maintain full jurisdiction and control of your 911 operations.

Activate anytime—from disaster response to planned surge coverage.

FAQ

Can APEX Continuity be used for planned events or anticipated surges?

Yes. With APEX Continuity On-Demand, PSAPs can coordinate with AT&T to include APEX Continuity on their ESInet routing table or pre-schedule activation to handle large public events, seasonal spikes, or maintenance windows using the same secure cloud environment.

Does APEX Continuity automatically reroute calls in a disaster?

No. The reroute is triggered manually by the PSAP. The PSAP must declare ‘ABANDONED’ via the AT&T web portal or by contacting the AT&T Resolution Center.

What devices can run APEX Continuity?

It can run on any device (laptop or PC) that meets Carbyne’s system requirements. BYOD is supported.

Can we also handle admin lines through APEX Continuity?

No. This solution is for 9-1-1 traffic only. Admin line failover depends on your internal PSAP procedures.

What if we have the same CHE as our neighboring PSAP?

That’s precisely why APEX Continuity is valuable. If both centers share the same CHE, a single failure or cyberattack may impact you both.

How do we deploy and test before a real event?

Carbyne recommends testing the installation and configuration of APEX Continuity regularly. Ongoing training is recommended.

Two Ways to Stay Connected

APEX Continuity	APEX Continuity On Demand
Disaster recovery and failover when your PSAP goes dark.	Disaster recovery, plus scalability for large events, seasonal surges, or maintenance.
Manually activated when your center declares itself “abandoned.”	Activated in advance for anticipated needs, or on-demand for unscheduled call surges.
Keeps 911 operations live during outages or evacuations.	Adds extra capacity to your existing environment during peak volume.

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