Artificial Intelligence

AI that works for you—not the other way around.

Carbyne uses AI in a way that’s designed to assist at every stage of the call. Every feature is purpose-built to reduce cognitive load, streamline information sharing, and let your people focus on what they do best: saving lives.

The cognitive cost of constant crisis.

ECCs grapple with chronic staffing shortages, high burnout, and rising call complexity. Agents multitask under pressure—typing, documenting, translating, and coordinating in real time. Every keystroke is time not spent listening or dispatching.

82% of ECCs face staffing shortages.

85% of ECC professionals report burnout

1 in 3 say their job is affecting their home life

Nearly 50% of new hires don’t finish training

AI that’s designed for public safety professionals.

911 professionals don’t need disruption, they need backup. Our AI-powered tools help reduce cognitive load and improve clarity across the team without removing the human element from decision-making. This isn’t AI for AI’s sake, it’s tech that listens like a dispatcher, translates like a local, and helps triage like a teammate.

Event Assist: Stay Present, Stay Sharp

Focus on the caller, not the keyboard. As conversations unfold, Event Assist automatically builds a live summary and flags keywords like “weapon” or “vehicle,” providing a real-time view into evolving situations. This isn’t about replacing notes—it’s about giving everyone the intel they need faster and with fewer blind spots.

Key Capabilities:

Live AI-generated summaries
Keyword & object parsing
Real-time visibility for supervisors & responders

Translation & Transcription:
Remove Language Barriers

Every second spent waiting for a translator slows down response. Carbyne Translation & Transcription detects a caller’s language in real time, converts spoken words to text, and enables seamless two-way communication in 37+ languages.

Key Capabilities:

Auto-detect & translate over 37 languages
Real-time transcription for clarity & QA
Two-way voice & chat translation

Emergency Call Triage:
Clarity During Chaos

When major incidents strike, call volumes spike. Emergency Call Triage helps your center maintain control by detecting event surges and offering known-incident notifications to non-involved callers. This gives your team breathing room to focus on active, high-priority emergencies while still acknowledging every inbound call.

Key Capabilities:

Detects mass-caller events
Diverts non-involved callers with optional self-dismiss
Prioritizes live incidents without missing anything

Admin Assist:
Support for Non-911 Calls

Not every call is an emergency, but every call matters. Admin Assist uses natural language AI to handle routine administrative requests and non-emergency calls, reducing the burden on your 911 team. It’s designed to complement—not complicate—your workflows.

Key Capabilities:

Answers FAQs and routes routine calls
Logs every interaction for audit & follow-up
Helps reduce non-emergency traffic to emergency lines


Available now as part of the Carbyne ecosystem.

Carbyne’s AI capabilities are embedded within the call-handling workflows of APEX and Universe deployments. No extra screen to open, just more clarity, less distraction, and better teamwork right where your staff already works.

Let Carbyne AI help you do
what only you can do.

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