Admin Assist
Keep non-emergency calls from becoming your emergency.
Carbyne Admin Assist* answers non-emergency admin line calls with smart, AI-driven responses, allowing your telecommunicators to focus on what matters most—real emergencies, not distractions.
Routine calls drain focus. Emergencies demand it.
Every routine admin-line call answered by your telecommunicators steals focus from critical emergencies. Admin-line distractions can build fatigue, sap efficiency, and slow response times. Admin Assist handles the noise, so your team can stay sharp and be more responsive to emergency calls.
ROI Calculator
Non-emergency calls overwhelm PSAPs. Your team needs relief.
Public safety telecommunicators are often stretched thin, handling critical emergencies while being overwhelmed by routine administrative calls that divert their focus and energy. Admin Assist steps in, answering the noise and giving your team room to breathe without sacrificing the mission.
Routine calls steal time.
Lost time puts lives at risk.
Every minute spent handling non-emergency calls is a minute taken away from real crises. Administrative call overload can drain telecommunicators’ focus, create fatigue, and increase the risk of delayed responses and critical oversights.
63%
of respondents to our 2025 Pulse of 911 survey say 50-80% of all calls are non-emergency.
2 out of 3
telecommunicators report daily pre-shift stress with “reduced performance/productivity.”
Staff burnout
is the top staffing pain point, with nearly 1 in 3 telecommunicators reporting daily stress from non-critical calls.
* 2025 Pulse of 911 Survey Results
AI-powered call handling at the front door. Relief for your front line.
Admin Assist supports telecommunicators like a teammate. It’s designed to deflect routine calls and streamline administrative traffic, empowering telecommunicators, supervisors, and entire ECC teams to stay focused, respond faster, and protect their communities with confidence.
AI built for PSAPs. Prioritize your people and prevent overload.
Smart Assistance:
Answers and resolves routine admin-line calls before they reach 911 staff.
Dynamic Knowledge
Base:
Uses agency-defined protocols to deliver responses without rigid scripts
Seamless Escalation: Intelligently transfers calls to live telecommunicators only when human expertise is truly needed.
24/7 Readiness:
Provides continuous, reliable coverage, even during surges, off-hours, or major events.
Focus and flexibility for non-emergency call handling—no tradeoffs.
How Admin Assist supports your PSAP:
Admin Assist is available as a standalone solution or as a fully integrated part of the Carbyne platform. It works with your existing workflows, offering effortless relief from admin-line overload.
Standalone or integrated with the Carbyne ecosystem.
Ready to reclaim your time?
Disclaimer:
The ROI estimates provided by this tool are for informational and illustrative purposes only. The calculations are based on assumptions drawn from Carbyne’s Pulse of 911 survey data, internal research, and customer conversations. Specifically, the tool assumes that Emergency Communication Centers (ECCs) spend approximately 25% of staff hours handling administrative line (non-emergency) calls, and that Admin Assist is configured to answer 50% of those calls. Actual results may vary significantly based on an ECC’s specific call volume, staffing model, technology configuration, operational practices, and other factors. These estimates do not guarantee savings, operational performance, or any outcomes. Use of this tool does not create any contractual obligation or representation by Carbyne, and Carbyne expressly disclaims any responsibility or liability arising out of use of this ROI tool. For further information about Admin Assist, please consult a Carbyne representative.