With an NPS score of 94, Carbyne leads the industry for the second year in a row


Carbyne is proud to have a Net Promoter Score (NPS) of 94 for the second year in a row, compared to the National Average of only 40

New York, Feb. 7, 2023  – Carbyne, the leading provider of cloud-native emergency contact center solutions, today announced it has received a Net Promoter Score of 94 for the second consecutive year, which is a testament to the company’s dedication and focus on customer satisfaction.

Carbyne has established itself as the leading global mission-critical, cloud-native contact center provider. The company serves more than 400 million people globally and helps 911 call takers manage 150 million emergency calls each year. Its mission is to save lives, maximize efficiency, and minimize response times for emergency responders.

The Net Promoter Score (NPS) is used globally for measuring customer satisfaction and loyalty. The system is designed to gauge their willingness to recommend a service or company to others. It is calculated on a scale of 0 to 10, with 0 to 6 being detractors, 7 to 8 being passives, and 9 to 10 being promoters. Carbyne achieved 0% detractors, 6% passives and 94% promoters, a great feat considering the national average for US companies is 40. Carbyne managed to keep a high score for a second year in a row thanks to its dedicated customer success team, which has worked tirelessly to provide Carbyne’s customers with white glove support as they adopt leading cloud native technologies.

“The work Carbyne has done for our PSAPs has been invaluable. The customer service coupled with the external resources provided to RGCOG has been extraordinary. Thank you!” said Marisa Quintanilla, Regional Director of Services at Rio Grande Council of Governments.

One of the best predictors of business growth is the quality of the customer experience. Customer success managers and project management teams are vital to any organization that strives for not just their own success, but most importantly, the success of their customers.

“The Carbyne product we currently use has been a game changer for us at the Georgia Department of Transportation (GDOT) TMC in regard to locating stalled motorists quickly who call our center for help,” said Robert Baker at GDOT.  “The support team has been on point with assisting GDOT with the use of this Carbyne product since we acquired it.”

“We take our partnership with our customers very seriously,” said Eyal Oron, Vice President of Global Operations for Carbyne. “Whether you are a caller, a call-taker, dispatcher, police officer, firefighter, or paramedic, Carbyne is committed to providing your organization with a great customer experience.”

“Carbyne’s high-touch customer success team is the lifeblood of our organization,” said Brett Wrenn, Director of Customer Success for Carbyne. “This stellar group of dedicated industry professionals strive to ensure smooth operations for every one of our customers. They go above and beyond to make sure our clients’ mission critical operations are running smoothly and efficiently.”

About Carbyne

Carbyne (Headquartered in New York, NY) is a leading global provider of cloud-native, mission-critical contact center solutions. Carbyne is one of the largest rich-data providers for emergency response centers, delivering over 250M data points per year all in a unified platform. Our technologies enable emergency contact centers and select enterprises to connect with callers as well as connected devices via highly secure communication channels without needing to download a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises, and governments, Carbyne provides a unified cloud-native solution that provides live actionable data that can lead to more efficient and transparent operations and ultimately improve the entire dispatch function. With Carbyne, every person counts. Learn more at www.carbyne.com