Guides

Discover what's shaping the future of our emergency response systems. Download the groundbreaking 2024 Carbyne and NENA Pulse of 9-1-1: State of the Industry Survey report. This landmark study offers unprecedented insights into today's challenges, opportunities, and attitudes defining the 9-1-1 profession. Understand the perspectives of frontline responders and industry leaders as they navigate increasing call volumes, aging technologies, and workforce pressures. Equip yourself with the knowledge to engage in critical conversations and advocate for meaningful changes within our sector.

With over 180 Million monthly users of Artificial Intelligence solutions nationwide, why shouldn’t your PSAP benefit too from these pivotal advancements? In this handbook, you will learn about: Reducing Call Taker Stress with AI Boosting Performance with AI Increasing Situational Awareness with AI Letting AI work Overtime so Humans don’t have to Live Audio Translation with AI Live On Screen Transcription with AI Call Triage with AI Intelligence Data Analytics with AI Preparing for Tomorrow’s AI

For the quarter-billion 9-1-1 calls handled annually by the heroes under the headset, one thing is undeniable - the need for an effective Call Handling Solution. In this handbook, you will learn about key factors to consider when choosing your next Call Handling Solution, including: Reliability and Redundancy Location Accuracy Integration Capabilities Multimedia Support Data Security and Privacy Scalability Training and Support User Interface Interoperability Total Cost of Ownership User Feedback and References Future Proofing

What if you could improve the efficiency and effectiveness of your PSAP’s emergency response, while simultaneously empowering responders, and ultimately fostering a safer community? If so, you need to check out the FREE Carbyne Incident Imagery in 9-1-1 Handbook for Emergency Communication Centers. You will learn about: - How video-to-911 mitigates staffing challenges. - When to use Video-to-911. - Why a picture’s worth a thousand words. - Avoiding misunderstandings with Video-to-911. - How to avoid arriving on scene blind. - Evidentiary value of Video-to-911.

Discover what's shaping the future of our emergency response systems. Download the groundbreaking 2023 Carbyne and NENA Pulse of 9-1-1: State of the Industry Survey report. This landmark study offers unprecedented insights into today's challenges, opportunities, and attitudes defining the 9-1-1 profession. Understand the perspectives of frontline responders and industry leaders as they navigate increasing call volumes, aging technologies, and workforce pressures. Equip yourself with the knowledge to engage in critical conversations and advocate for meaningful changes within our sector. Your insight could lead to the next big breakthrough in emergency response.

Disasters happen, but within your emergency communications center, failure is not an option. 911 Dispatchers spend every day responding to emergencies. Their job is to triage a situation and provide appropriate responders to the scene.  But are they prepared to face a catastrophic event like a mass shooting, a Category 5 hurricane, or even a six-foot snowfall that shuts down an entire city. Download this Disaster Preparedness Guide to see what you can do to better prepare for the unexpected.

According to John T. Chambers, former CEO of Cisco, there are only two types of organizations - those that have been hacked, and those that don't know it yet. And the data corroborates this statement - there have been over 280 cyber-attacks against local governments and public safety agencies within 24 months - that's one cyber attack roughly every three days. It is not a question of IF your center will be the next victim, it is a question of WHEN. Don't miss your chance to prepare your center for the inevitable, with the Carbyne Cyber-Security Handbook for ECCs.