Live Audio Translation

Applications

Translation

Instantly detect languages and communicate with non-English speaking callers

How can Carbyne Translation help your center?

Carbyne leverages AI to instantly identify the caller’s spoken language and enable the call-taker to speak English which the caller hears in their native language in real time. Carbyne Translation delivers up to 70% faster time to translation (8 seconds vs. 40 seconds industry average) compared with alternative solutions.

What benefits can you expect from Carbyne Translation?

Automatic language identification

Within seconds, Carbyne Translation automatically detects the caller’s spoken language among the supported list for immediate benefit to the call-taker. When the caller hears that language detection and translation has been initiated, this encourages them to stay on the call rather than hang up when they don’t feel understood.

AI powered audio language translation from call-taker to caller

With Carbyne Translation, the caller will be able to hear a translation of the emergency call-taker’s response in their native language, in real-time.

Visual translation for call-taker

With Carbyne Translation, APEX displays for the call-taker a real-time on-screen translation of what the caller is saying in their native language. APEX also lets the call-taker hear the caller’s original audio simultaneously for added context and critical on-scene cues, providing maximal situational awareness.

Support for Text-2-911 and Instant Messaging

With Carbyne Translation, the caller will be able to hear a translation of the emergency call-taker’s response in their native language, in real-time.

How does Carbyne Translation Work for Voice Calls?

How can I get Carbyne Translation?

Carbyne Translation is currently available to Carbyne APEX Early Access customers as an optional add-on. Carbyne Transcription and Translation are sold as a bundled package. Schedule your free demo today to learn more.

Request a Demo

Request

a Demo

Step 01

Does your PSAP use advanced location and video capabilities to enhance situational awareness as part of the 911 call handling flow?

Yes

I'm not sure

Step 02

Do you feel your PSAP is understaffed? Is recruiting a challenge?

Yes

I'm not sure

Step 03

Do you think that with better technology you could resolve more incidents remotely (i.e., without dispatching)?

Yes

I'm not sure

Step 04

Do your call takers have the ability to share video and location data directly with officers on the field (directly from their Call Handling Platform)?

Yes

I'm not sure

Step 05

How often do you coordinate on-site visits related to maintenance or server upgrades with your call handling provider?

Quarterly

Annually

I'm not sure

Step 06

How many open records requests (requests to share data with external agencies such as jails, courts, etc.) do you receive on a monthly basis?

Less than 50

Between 51-100

Between 101-300

More than 300

I'm not sure

Your Score

Does your PSAP use advanced location and video capabilities to enhance situational awareness as part of the 911 call handling flow?

Customers that use our solutions have seen a reduction in the time to locate a caller by up to 80%. Our suite of capabilities allows call takers to respond to emergencies more efficiently.

Great news!

Do you feel your PSAP is understaffed? Is recruiting a challenge?

Replacing a call taker is estimated to cost $39K between lost productivity and hiring costs. Staffing shortages and burnout are a serious problem in PSAPs. To combat this, implementing world-class technology is proven to attract talent. Millennials, who will make up 75% of the workforce by 2025, and Gen Z who are entering the workforce have spent most of their lives in the presence of fast, easy internet access, and constant connectivity. They expect the same at work. Our simple interface also shortens the learning curve and leaves employees feeling empowered and job-ready.

Way to go!

Do you think that with better technology you could resolve more incidents remotely (i.e., without dispatching)?

We found that a lack of visibility into incidents can result in over and under assigning of resources, sometimes costing tens of thousands of dollars each day. With Universe and APEX you can use more accurate data such as dynamic location, live video, and more, to make better decisions about which resources are needed and get them on the scene faster.

Do your call takers have the ability to share video and location data directly with officers on the field (directly from their Call Handling Platform)?

Our Responder Connect Solution enables first responders to gain full awareness of an emergency even before they arrive on the scene, via live video, dynamic location, and more. RC works without requiring an app download and can be opened on any devices, enhancing the safety of first responders.

Way to go!

How often do you coordinate on-site visits related to maintenance or server upgrades with your call handling provider?

Cloud-native technology reduces the implementation time, cost of delivery, and unnecessary on-site maintenance visits that legacy solutions require. Carbyne solutions cut legacy deployment times by 75%.

How many open records requests (requests to share data with external agencies such as jails, courts, etc.) do you receive on a monthly basis?

Our Events History platform allows you to generate incident reports with one click of a button and can be shared with jails, courts, and other stakeholders. With Events History, the time spent handling record requests is cut by 50%.

Results

Does your PSAP use advanced location and video capabilities to enhance situational awareness as part of the 911 call handling flow?

Customers that use our solutions have seen a reduction in the time to locate a caller by up to 80%. Our suite of capabilities allows call takers to respond to emergencies more efficiently.

Great news!

Do you feel your PSAP is understaffed? Is recruiting a challenge?

Way to go!

Do you think that with better technology you could resolve more incidents remotely (i.e., without dispatching)?

Do your call takers have the ability to share video and location data directly with officers on the field (directly from their Call Handling Platform)?

Way to go!

How often do you coordinate on-site visits related to maintenance or server upgrades with your call handling provider?

How many open records requests (requests to share data with external agencies such as jails, courts, etc.) do you receive on a monthly basis?