When Seconds Count, APEX Continuity Keeps Your PSAP Live

Carbyne’s backup solution designed for uninterrupted 9-1-1 operations. Watch our webinar to learn more, and stay ahead of the unexpected.

Introducing APEX Continuity

APEX Continuity is there if your PSAP goes dark. With simple rerouting via AT&T Resolution Center and pre-installed Carbyne software, you can handle emergency calls remotely—no matter the disaster.

Declare Abandoned

Activate “ABANDONED” state via web portal or phone.

Reroute

AT&T Resolution Center redirects 9-1-1 calls/texts to your APEX Continuity devices.

Continue Operations

Your staff handles calls with Carbyne’s advanced features available on APEX Continuity.

Explore the powerful benefits of APEX Continuity

Maintain your own jurisdiction.

No need for a staffed backup center.

Cost-effective and easy to deploy.

FAQ

Does APEX Continuity automatically reroute calls in a disaster?

No. The reroute is triggered manually by the PSAP. The PSAP must declare ‘ABANDONED’ via the AT&T web portal or by contacting the AT&T Resolution Center.

What devices can run APEX Continuity?

It can run on any device (laptop or PC) that meets Carbyne’s system requirements. BYOD is supported.

Can we also handle admin lines through APEX Continuity?

No. This solution is for 9-1-1 traffic only. Admin line failover depends on your internal PSAP procedures.

What if we have the same CHE as our neighboring PSAP?

That’s precisely why APEX Continuity is valuable. If both centers share the same CHE, a single failure or cyberattack may impact you both.

How do we deploy and test before a real event?

Carbyne recommends testing the installation and configuration of APEX Continuity regularly. Ongoing training is recommended.

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