Frost & Sullivan’s 2025 Product Leadership Award underscores a major shift in public safety – one where cloud-native, AI-powered technologies redefine how 911 centers operate, connect, and save lives.
When Frost & Sullivan recognized Carbyne with its 2025 North America Product Leadership Award for excellence in emergency cloud call handling, my first thought was simple: this is about more than technology – it’s about trust.
Every day, emergency communications centers face challenges that demand both precision and speed. They’re tasked with managing more calls, more data, and higher expectations than ever before. Our job at Carbyne has always been to give them the clarity and confidence to act – through technology that makes every second count.
From legacy to cloud-native – a paradigm shift
For decades, 911 call handling relied upon on-premise systems built for a different era. The pandemic accelerated a long-overdue transformation. Agencies realized they needed flexibility, scalability, and real-time updates – not annual software patches and costly hardware refreshes.
That’s where cloud-native technology changes everything. By operating entirely in the cloud, Carbyne enables seamless integration, continuous innovation, and secure, resilient performance. It means that public safety agencies can update and adapt without disruption – so their systems are always current, connected, and ready.
The power of AI in every call
Artificial intelligence isn’t replacing the human behind the headset – it’s empowering them. Our AI-driven tools translate in real time, surface critical incident details automatically, and provide insights that help dispatchers and responders focus on what matters most: the person calling for help.
From live video to multilingual translation to virtual agents that triage non-emergency calls, our innovations are designed to reduce friction, streamline workflows, and deliver faster, more trusted outcomes: help when it’s needed most.
Recognition that reflects an industry in motion
Frost & Sullivan’s recognition validates the direction public safety is heading – toward connected, intelligent, and resilient ecosystems that span the entire emergency response chain. This award is not just a milestone for Carbyne; it’s a signal that the industry is ready to embrace what’s next.
To every agency modernizing its operations, every responder on the front line, and every technologist building the future of 911: this recognition is for you. You are the reason we continue to innovate – and why we’ll never stop.
Because when every person counts, and every second matters – innovation is everything.