AI-V Emergency Call Triage
Reduce the Load
AI-powered triaging prioritizes emergency calls, delivers information to callers in the queue, and provides reassurance to callers that help is on the way—allowing your team to focus on urgent cases while maintaining clear communication.
Savings Per Call Surge Incident:
“With 18 million visitors to New Orleans annually, we handle over 1 million calls a year, despite acute staffing challenges. Carbyne’s AI-V Emergency Call Triage is exactly the kind of technology OPCD needs to help us handle surge periods so we can provide the level of service our community deserves, and get the right people, to the right place, at the right time; better than anyone else in the world.”
—Karl Fasold, Executive Director, Orleans Parish Communication District
Don’t Let Call Surges Overwhelm Your Team
From multi-car pile-ups to 3-alarm fires, your center can quickly become overwhelmed during periods of unexpected call volume spikes. Chronic staffing shortages make this even more challenging. Leveraging artificial intelligence (AI) technology, Carbyne’s AI-V Emergency Call Triage makes it possible for even a small or understaffed center to handle a major crisis.
Overcome Staffing Challenges
When call volume surges overwhelm your center, AI-V Emergency Call Triage can be used to manage the load of emergency calls more effectively, helping to keep operations smooth and responsive.
Prioritize Emergency Calls
During call surges, AI-V Emergency Call Triage can sort through emergency calls to identify redundant bystander and onlooker reports, freeing up call takers to respond to other emergencies.
Build Community Trust
By improving response times to emergency calls, reduce caller frustration with faster, more efficient communication that keeps them informed instead of waiting on hold—minimizing wait times and building confidence in your community.
How New Orleans 9-1-1 Achieved a 30% Reduction in Redundant Calls
Discover how Orleans Parish Communication District is using Carbyne’s AI-V Emergency Call Triage to streamline call handling, reduce redundancy, and enhance response times.
