Universe Capabilities

Live Communications

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Universe provides interactive communications tools for any mission-critical center: live video, instant messaging, image upload, and more to dramatically increase your call takers’ situational awareness and decision-making abilities. Use predefined messages to further reduce human errors during emergencies. Work collaboratively and share information between call takers and responders that leads to the right response the first time around.

Omnichannel Communications

Advanced Mapping

Dynamic Location

Universe provides real-time, dynamic caller location. Pinpoint your caller (up to 12 ft accuracy) with live movement tracking, floor indicators, altitude, and speed on traffic or satellite view. This means faster dispatching, accurate data gathering, and better overall response.

Instant Collaboration

Empower your call managers to be more collaborative with their calls. Seamlessly start live sharing with other jurisdictions who use Universe to connect and transfer into a call and transfer the call live to each other in case an event crossed jurisdiction borders.

Leverage ongoing innovation at every communication point.

Customized Insights

Customized Insight enables any center to create a pre-determined set of questions that translates to a live visual map that displays calls by category (fire, medical, law enforcement, etc). Build a heat map that showcases density by category so your mission-critical centers can predict, automize, and allocate resources in a more efficient way.

Carbyne Analytics Platform