Non-emergency calls flood admin lines every day. And every second spent on a routine question is a second taken from a real emergency. Carbyne Admin Assist is an AI-powered virtual agent that handles the noise before it reaches your 911 team. It answers routine questions using the information your agency provides, freeing telecommunicators to focus on calls that truly need their expertise. When a call requires human intervention, Admin Assist escalates instantly, helping your center stay focused where it matters most.