Applications

Call Triage

Mitigate staffing challenges during surge periods

Carbyne APEX featuring Call Triage helps your center

  • Mitigate staffing challenges
  • Reduce redundant and abandoned calls
  • Find callers in need
  • Decrease calls in queue
  • Build community trust

Why Call Triage?

From multi-car pile-ups to 3-alarm fires, your center can quickly become overwhelmed during periods of unexpected call volume spikes. Chronic staffing shortages make this even more challenging. Leveraging artificial intelligence technology, Carbyne Call Triage makes it possible for even a small or understaffed PSAP to handle a major crisis.

Mitigate Staffing Challenges

When staffing challenges result in your center being frequently overwhelmed during call volume spikes, Call Triage helps your staff keep up with the surge.

Reduce Redundant and Abandoned Calls

When a major incident such as a multi-car pileup occurs, your center receives a deluge of redundant calls about the same event. Due to your limited resources, call answering times may be delayed, leading to more abandoned calls. Call Triage helps mitigate both redundant as well as abandoned calls.

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Find Callers in Need

When call volume spikes, your staff has to quickly go through the calls from Samaritans, bystanders, gawkers, and more to get to the people in need of assistance. Call Triage was purpose-built for this task.

Decrease Calls in Queue

With Carbyne Call Triage deployed, you can expect fewer calls waiting in the queue, leading to a less stressful working environment while also improving your center’s call answering times.

Build Community Trust

Rather than frustrate your community with long waiting times, Carbyne APEX featuring Call Triage technology can inform Samaritans that authorities are aware of the incident.

Carbyne Announces Call Triage

 

Read more about Call Triage within Carbyne APEX in the press release.

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