Automate roles and responsibilities with Carbyne’s tailor-made live analytics and interactive tools.
Administrators and supervisors can see an overview of their call centers from their desktop station, and on their mobile devices for maximum flexibility.
Save Resources, Save Time, Operate Efficiently
Call sentiment analysis
With analytics, you’ve got access to the information you need to make fast decisions. Analyze PSAP performance, see your call density by category, collate caller’s symptoms, and see natural disaster hot spots. Your team can quickly shift resources to where they’re needed.
Leverage ongoing innovation at every communication point.
Carbyne Analytics enables contact centers to easily examine every part of the call so you can gain an accurate view of how efficiently your team is running. With us, you’ll be able to see the length of time it takes the team to answer a call, an overall call comparison, individual efficiency parameters, and more.