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# Carbyne

## Sitemaps
- [XML Sitemap](https://carbyne.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Leading the Way Isn’t Easy. Guernsey County Did It Anyway.](https://carbyne.com/blogs/leading-the-way-isnt-easy-guernsey-county-did-it-anyway/): "We thought there was no way we were going to be able to adopt NG911. I'm happy to say we're one of the first counties in Ohio to have it."
- [Your Story Matters. Tell It.](https://carbyne.com/blogs/your-story-matters-tell-it/): I have a saying I've carried with me for years, one that has become the foundation of everything I do:
- [The Call That Never Leaves You](https://carbyne.com/blogs/the-call-that-never-leaves-you/): It was a December night on the Las Vegas Strip. Christmas was days away, holiday staffing was in effect, and the PSAP was moving at full speed. I was away from my radio trainee, working through a queue of calls, when a hotel security officer came on the line. Multiple fatalities outside. I remember the disbelief I felt as I routed that call, and then suddenly, everything accelerated.
- [Axon 911: The Infrastructure 911 Needs Today, Now at Full Scale](https://carbyne.com/blogs/axon-911-the-infrastructure-911-needs-today-now-at-full-scale/): When we started Carbyne, we made a bet that most of the industry thought was too early: that cloud-native infrastructure wasn't just viable for 911, it was the only architecture that could deliver what modern emergency response actually demands.
- [Video Insights and Explainers](https://carbyne.com/resources/videos/video-insights-and-explainers/): Carbyne APEX: The Modern Call Handling Platform for 911 Learn More 911 Dispatchers Share How Technology Is Changing Emergency Response Learn More AI-Powered 911: Emergency Call Triage That Thinks With You Learn More Bridge Desk: Real-Time Situational Awareness for Emergency Management Learn More
- [Human-Centered AI](https://carbyne.com/blogs/human-centered-ai/): AI should support the professionals who already carry the responsibility, especially when resources are stretched thin.
- [The Future of Emergency Response in 2026](https://carbyne.com/blogs/the-future-of-emergency-response-in-2026/): Long-standing pressures on emergency communications are becoming harder to ignore. Incidents like the January Verizon outage left over 1.5 million people in “SOS” mode and raised alerts that 911 access could be impacted, highlighting how sensitive our infrastructure can be even in 2026.
- [Carbyne Admin Assist | AI-Powered Virtual Agent for 911 Centers](https://carbyne.com/resources/videos/carbyne-admin-assist-ai-powered-virtual-agent-for-911-centers/): Non-emergency calls flood admin lines every day. And every second spent on a routine question is a second taken from a real emergency. Carbyne Admin Assist is an AI-powered virtual agent that handles the noise before it reaches your 911 team. It answers routine questions using the information your agency provides, freeing telecommunicators to focus on calls that truly need their expertise. When a call requires human intervention, Admin Assist escalates instantly, helping your center stay focused where it matters most.
- [Carbyne’s Cloud-Native APEX Platform Featured in new FirstNet® Fusion Ecosystem](https://carbyne.com/blogs/carbynes-cloud-native-apex-platform-featured-in-atts-firstnet-fusion-ecosystem/): When every second counts, communication and coordination can mean the difference between chaos and control. That’s why AT&T’s new FirstNet® Fusion platform marks such a pivotal step forward in public safety communications, and why Carbyne is proud to be part of the technology ecosystem helping make it possible.
- [Live Conversation with Atlanta PD and Cobb County 911](https://carbyne.com/resources/videos/live-conversation-with-atlanta-pd-and-cobb-county-911/): https://vimeo.com/1127655067/ Hear practical, unfiltered advice for navigating procurement, securing staff buy-in before signing a contract, and building a true partnership with your technology vendor.
- [The Human-in-the-Loop: Why AI is an Ally, Not a Replacement, for Public Safety Professionals](https://carbyne.com/blogs/the-human-in-the-loop-why-ai-is-an-ally-not-a-replacement-for-public-safety-professionals/): The headlines about AI can sometimes feel like a sci-fi movie. We hear about AI replacing jobs, automating complex tasks, and fundamentally changing the way we live. In public safety, where every second counts and lives are on the line, the idea of AI taking over can be unsettling.
- [What This Recognition Means for the Future of Emergency Communications](https://carbyne.com/blogs/what-this-recognition-means-for-the-future-of-emergency-communications/): When Frost & Sullivan recognized Carbyne with its 2025 North America Product Leadership Award for excellence in emergency cloud call handling, my first thought was simple: this is about more than technology - it’s about trust.
- [Modernization Without the Wrecking Ball](https://carbyne.com/blogs/modernization-without-the-wrecking-ball/): Every PSAP leader knows the problem. Legacy systems are brittle, costly to maintain, and vulnerable to attack. Yet the idea of replacing them all at once feels overwhelming. Budgets are limited, staff are stretched thin, and downtime is not an option.
- [Going Beyond the Moat](https://carbyne.com/blogs/going-beyond-the-moat/): For decades, public safety systems relied on a simple philosophy: build a strong perimeter and trust everything inside it. Firewalls, on-premise servers, and local networks created the illusion of safety. This was the “castle and moat” approach to cybersecurity.
- [Trust You Can Prove](https://carbyne.com/blogs/trust-you-can-prove/): In public safety, “trust us” is no longer enough. Every 911 director, CIO, and procurement officer knows the stakes. If a cyberattack cripples emergency operations, the damage ripples through an entire community. The phones stop ringing, lives hang in the balance, and leaders are forced to explain why their systems failed.
- [Inside the Future of 911: How AI and the Cloud Transform Emergency Response](https://carbyne.com/resources/videos/inside-the-future-of-911-how-ai-and-the-cloud-transform-emergency-response/): https://vimeo.com/1126029179
- [Secure by Design](https://carbyne.com/blogs/secure-by-design/): Public safety agencies are caught in a crisis of trust. Communities rely on 911 and emergency operations centers during their most vulnerable moments, but the technology behind these centers is under siege. Across the U.S., cyberattacks against local governments and public safety agencies now strike at a pace of nearly one every three days. Aging, on-premise systems—built for a different era—have become fragile targets for ransomware, data breaches, and insider threats.
- [Not All AI is Built for 911. Here’s the Difference.](https://carbyne.com/blogs/not-all-ai-is-built-for-911-heres-the-difference/): If you’re a 911 director or PSAP manager, chances are your inbox is full of vendors pitching the next “AI-powered solution.” Every week, new competitors claim they can automate calls, cut costs, or reduce workload. On the surface, these promises sound great, especially in a world where 82 percent of ECCs say they’re understaffed.
- [Why IVRs Aren’t For 911, But Admin Assist Is](https://carbyne.com/blogs/why-ivrs-arent-for-911-but-admin-assist-is/): On paper, an IVR system looks like a quick fix. Route non-emergency calls through a phone tree, let an automated system gather a few details, and then hand the call over to a human if it requires further attention. Plenty of emergency communication centers have tried this approach, using tools like AWS Connect or generic IVR platforms.
- [From Burnout to Breathing Room](https://carbyne.com/blogs/from-burnout-to-breathing-room/): Every ring matters inside a PSAP. But let’s be honest: most of those rings aren’t a house fire or a cardiac arrest. They’re non-emergency calls about fireworks, power outages, stray animals, or parking complaints. Important, sure, but critical emergencies shouldn’t have to compete with them for a telecommunicator’s undivided attention. 
- [The Hidden Headaches of Hybrid Architecture: Why It’s (Usually) the Worst Option](https://carbyne.com/blogs/the-hidden-headaches-of-hybrid-architecture-why-its-usually-the-worst-option/): At first glance, hybrid architecture sounds like the best of both worlds. You keep your tried-and-true on-prem systems while embracing the power and flexibility of the cloud. What could go wrong?
- [5 Cloud Security Myths That Keep PSAPS Stuck in the Past](https://carbyne.com/blogs/5-cloud-security-myths-that-keep-psaps-stuck-in-the-past/): Moving your PSAP's technology infrastructure to the cloud can feel like stepping into uncharted territory. When you're responsible for life-saving communications, the stakes couldn't be higher, and that makes every decision feel monumental.
- [איחוד הצלה + קארביין: כשמהירות הצלה פוגשת טכנולוגיה בזמן אמת](https://carbyne.com/resources/videos/united-hatzalah-carbyne-life-saving-speed-meets-real-time-technology-hebrew/): https://vimeo.com/1096719596
- [United Hatzalah + Carbyne: Life-Saving Speed Meets Real-Time Technology](https://carbyne.com/resources/videos/united-hatzalah-carbyne-life-saving-speed-meets-real-time-technology/): https://vimeo.com/1096718092
- [AI Helps 911 Centers Handle Non-Emergency Admin Line Calls Automatically](https://carbyne.com/blogs/ai-helps-911-centers-handle-non-emergency-admin-line-calls-automatically/): Emergency call centers across America are drowning in routine calls. However, artificial intelligence can help address this challenge by automatically handling non-emergency requests that come in on the agency’s administrative lines, freeing telecommunicators to focus on actual emergencies.
- [Roving Reporter: If You Had a Magic Wand for 911—What Would You Build?](https://carbyne.com/resources/videos/roving-reporter-if-you-had-a-magic-wand-for-911-what-would-you-build/): https://vimeo.com/1096982937
- [Roving Reporter: The 911 Challenges No One Talks About—But Should](https://carbyne.com/resources/videos/roving-reporter-the-911-challenges-no-one-talks-about-but-should/): https://vimeo.com/1096982269
- [Roving Reporter: Is AI for 911 help or hype?](https://carbyne.com/resources/videos/roving-reporter-is-ai-for-911-help-or-hype/): https://vimeo.com/1096981140
- [Taking the Call. Receiving the Help.](https://carbyne.com/blogs/taking-the-call-receiving-the-help/): Fire on the first floor. A grandmother trapped on the second. A baby not breathing. A dog mauling. A shooting. A break‑in. One call ends, and before you can catch your breath, another comes in. As a 9‑1‑1 telecommunicator, I lived that rhythm for 14 years, and even now, years after taking my last call, I’ve never forgotten the ones that changed me in ways I didn’t know were possible.
- [Carbyne New Mexico](https://carbyne.com/resources/videos/carbyne-new-mexico/): https://vimeo.com/1073551264
- [Carbyne is Reinventing Emergency Response—From the Inside Out](https://carbyne.com/blogs/carbyne-is-reinventing-emergency-response-from-the-inside-out/): I didn’t expect a story about getting robbed on a beach to change my career trajectory, but that’s exactly what happened. When I first met Carbyne’s CEO and Co-Founder, Amir Elichai, he explained how he called emergency services after being robbed, only to realize they couldn’t locate him.
- [Protecting NG911 Services: Carbyne’s Approach to VoIP DDoS and TDoS Mitigation](https://carbyne.com/blogs/protecting-ng911-services-carbynes-approach-to-voip-ddos-and-tdos-mitigation/): In the era of digital-first communication, Voice over Internet Protocol (VoIP) technology plays a pivotal role in connecting people. For companies like Carbyne, which powers Next Generation 911 (NG911) services, VoIP is not just a communication tool—it’s a lifeline. However, the growing reliance on VoIP comes with a critical challenge: the threat of Distributed Denial of Service (DDoS) attacks, including a specific and dangerous variant known as Telephony Denial of Service (TDoS).
- [Answering the Call: A 911 Professional’s Journey from the Front Lines to Advocacy](https://carbyne.com/blogs/answering-the-call-a-9-1-1-professionals-journey-from-the-front-lines-to-advocacy/): It was a typical December night in the PSAP—non-stop calls, holiday staffing in effect with Christmas just days away. I was away from my radio trainee, handling queued 911 calls, when I received a call that would stay with me forever. A hotel security officer on the Las Vegas Strip reported several fatalities outside. In disbelief, I routed the call for service, and suddenly, the 911 queue began to overflow. That’s when I realized the call was on my trainee’s channel. I rushed to join her, and together we managed a rapidly escalating situation as the channel filled with frantic updates. I’ll never forget the first arriving officer’s description—bodies strewn across the sidewalk and road, a tragic chaos unfolding over hours. By morning, the event and my radio traffic were being replayed on national news. In the days that followed, as I processed the enormity of that night, I gained a profound appreciation for the vital, demanding role 911 professionals play every day.
- [Florida Highway Patrol uses Carbyne](https://carbyne.com/resources/videos/florida-highway-patrol-uses-carbyne/): https://vimeo.com/1031216685/b7b0bc1e81
- [PSAP Innovation Summit 2024 – Arlington, VA](https://carbyne.com/resources/videos/psap-innovation-summit-2024-arlington-va/): https://vimeo.com/1024724786/f694794f84
- [Celebrating Cybersecurity Awareness Month 2024: Secure Our World](https://carbyne.com/blogs/celebrating-cybersecurity-awareness-month-2024-secure-our-world/): As we step into October, we are reminded of the importance of CyberSecurity Awareness Month, a time dedicated to raising awareness about the critical role cybersecurity plays in our daily lives. As a proud Cybersecurity Awareness Month champion Carbyne’s theme for 2024 is “Secure Our World.” This motto emphasizes the importance of taking simple, daily actions to protect ourselves and our communities from online threats. At Carbyne, we are committed to fostering a culture of cybersecurity awareness and resilience. Below are some key practices we encourage everyone – inside Carbyne as well as externally – to adopt.
- [Improving Fire Emergency Response During National Fire Prevention Week](https://carbyne.com/blogs/improving-fire-emergency-response-during-national-fire-prevention-week/): National Fire Prevention Week (October 6-12) serves as an important reminder to communities across the U.S. of the need for fire safety and preparedness. For public safety answering points (PSAPs), fire departments, and emergency responders, this week is a time to reflect on best practices and explore how modern tools can enhance response capabilities.
- [SCIPNet PA Goes Live with APEX](https://carbyne.com/resources/videos/scipnet-pa-goes-live-with-apex/): https://player.vimeo.com/video/1012458412
- [Best Practices for PSAPs: Enhancing Public Safety During Fall Festivals and Sporting Events](https://carbyne.com/blogs/best-practices-for-psaps-enhancing-public-safety-during-fall-festivals-and-sporting-events/): As fall approaches, communities across the country gear up for seasonal festivals, sporting events, and other large gatherings that draw in thousands of people. While these events bring excitement and celebration, they also present significant challenges for public safety professionals, especially those working in Public Safety Answering Points (PSAPs). In my previous role as a 911 Operations Supervisor at the Las Vegas Metropolitan Police Department, I had the opportunity to serve as the special events liaison, coordinating all communications needs for the dozens—sometimes hundreds—of officers working major events. This included some of the largest sporting events hosted in Las Vegas, driven by the Raiders’ move to the city. My experience in handling communications for these events provided valuable insights into how to manage public safety during large-scale gatherings.
- [Top 5 Reasons to Attend the PSAP Innovation Summit: Insights from a Former 911 Leader](https://carbyne.com/blogs/top-5-reasons-to-attend-the-psap-innovation-summit-insights-from-a-former-9-1-1-leader/): As a former 911 professional who spent years in leadership roles, I know firsthand the unique challenges that Public Safety Answering Points (PSAPs) face every day. Balancing technology, people, and the urgent needs of our communities can be overwhelming. That's why I'm excited to share an upcoming opportunity that promises to transform the way we approach emergency response: the PSAP Innovation Summit. This event is the culmination of four industry leaders - Carbyne, AT&T, AWS, and Tyler Technologies--  coming together to provide the industry with important educational materials.
- [How Technology Can Help PSAPs Prepare for the Back-to-School and Back-to-Work Surge in 911 Calls](https://carbyne.com/blogs/how-technology-can-help-psaps-prepare-for-the-back-to-school-and-back-to-work-surge-in-9-1-1-calls/): As Fall approaches, Public Safety Answering Points (PSAPs) typically see a surge in 9-1-1 calls for service. The return to school and work brings shifts in traffic patterns, increased public activity, and heightened demand for public safety responses especially from schools. As I reflect on my 15 years of experience as a Public Safety Telecommunicator, including roles as a call taker, dispatcher, and trainer in a busy urban call center, I've experienced how the nature of emergency calls increases the burden on emergency dispatchers. Fortunately, advancements in technology can help PSAPs manage the seasonal changes in call volume to enable faster, more accurate responses while making the telecommunicator more efficient.
- [How Modern Technology Supports 911 Centers During the Labor Day Surge](https://carbyne.com/blogs/how-modern-technology-supports-9-1-1-centers-during-the-labor-day-surge/): Labor Day marks the transition from summer to the start of a new school year and the return to regular work routines. This time of year also brings a significant increase in traffic as schools reopen and more employees return to their offices. The result? A noticeable uptick in 911 call volumes, which can put a strain on emergency call centers—especially those already dealing with staffing shortages. Despite the numerous unpredictable situations I witnessed during my tenure as Director of Penobscot County 911 in Maine, this post Labor Day surge in 911 call volume was remarkably predictable.
- [Women’s Equality in Emergency Response—A Century of Progress, But Are We There Yet?](https://carbyne.com/blogs/womens-equality-in-emergency-response-a-century-of-progress-but-are-we-there-yet/): As we approach Women’s Equality Day on August 26th, a day commemorated since 1971 to honor the certification of the 19th Amendment, we reflect on the strides made toward gender equity. The amendment, passed in 1920, granted women the right to vote—a monumental achievement for the suffrage movement. However, more than a century later, it’s essential to ask ourselves: has this century of progress done justice to the cause of gender equality?
- [CDMX](https://carbyne.com/resources/videos/cdmx/): https://vimeo.com/1000814939
- [Jefferson County, CO – APEX Launch](https://carbyne.com/resources/videos/jefferson-county-co-apex-launch/): https://vimeo.com/996415833/
- [Lessons Learned from the CrowdStrike Outage: A Guide for Public Safety Answering Points (PSAPs)](https://carbyne.com/blogs/lessons-learned-from-the-crowdstrike-outage-a-guide-for-public-safety-answering-points-psaps/): The recent CrowdStrike outage on July 19, 2024, has sent shockwaves through the cybersecurity community and beyond. This incident, triggered by a faulty Falcon update, caused a global crisis affecting 8.5 million devices and critical services. For Public Safety Answering Points (PSAPs), which rely heavily on uninterrupted IT services, the lessons learned from this outage are particularly crucial. Here’s a breakdown of key takeaways and how PSAPs can apply them to enhance their resilience and operational efficiency.
- [Navigating Major Global Events: How Global Security Operations Centers Leverage Technology For Safety and Efficiency](https://carbyne.com/blogs/navigating-major-global-events-how-global-security-operations-centers-leverage-technology-for-safety-and-efficiency/): Every four years, the United States sends an impressive contingent of athletes to the global summer games, typically ranging from 600 to 650 competitors. When you include coaches, medical staff, trainers, and operations/logistics personnel, the total number swells to between 1,000 and 1,200 individuals. Managing such a vast group in a foreign country during one of the world’s largest events is a monumental logistical challenge.
- [Ottawa County Go Live – Carbyne and AT&T](https://carbyne.com/resources/videos/ottawa-county-go-live-carbyne-and-att/): https://vimeo.com/992074800
- [Carbyne Universe](https://carbyne.com/resources/videos/carbyne-universe/): https://vimeo.com/993564885/
- [Managing High-Profile Public Events: Essential Strategies for PSAPs](https://carbyne.com/blogs/managing-high-profile-public-events-essential-strategies-for-psaps/): Managing large-scale public events presents significant challenges for cities, and for PSAPs, and can become a logistical nightmare without thorough preparation. During my time as a Communications Officer for the State of Utah, we often staffed extra dispatchers for special events to try to tackle this problem. Effective planning, strategizing, and coordination are essential for ensuring a safe and successful event. 

## Pages
- [intelligence from call to closure axon 911](https://carbyne.com/resources/intelligence-from-call-to-closure-axon-911/): intelligence–from–call–to-closure-axon-911Download
- [ai handbook for emergency communications centers](https://carbyne.com/ai-handbook-for-emergency-communications-centers/): With over 180 Million monthly users of Artificial Intelligence solutions nationwide, why shouldn’t your PSAP benefit too from these pivotal advancements? In this handbook, you will learn about:
- [ebook disaster preparedness guide gated](https://carbyne.com/ebook-disaster-preparedness-guide-gated/): Disasters happen, but within your emergency communications center, failure is not an option.
- [employee safety guide](https://carbyne.com/employee-safety-guide-mx/): ¿Sabía que integrar notificaciones de emergencia en su paquete de beneficios puede mejorar drásticamente la comunicación, aumentar el compromiso de los empleados y fomentar una cultura de seguridad y atención en su organización? Descubra el poder transformador de este beneficio que a menudo se pasa por alto en nuestra guía completa. Profundice en ejemplos del mundo real, mejores prácticas y conocimientos prácticos adaptados al lugar de trabajo mexicano. Eleve el nivel de beneficios y distinga a su empresa.
- [2023](https://carbyne.com/the-pulse-of-9-1-1/2023-pulse-911/): Discover what's shaping the future of our emergency response systems. Download the groundbreaking 2023 Carbyne and NENA Pulse of 9-1-1: State of the Industry Survey report.
- [Priority Dispatch](https://carbyne.com/partners/priority-dispatch/): Carbyne has teamed up with Priority Dispatch to provide video to ProQA customers. Both companies are committed to modernizing the emergency response industry. Adding video capabilities to the ProQA platform is a major step forward for the industry.
- [Classroom](https://carbyne.com/classroom/): Carbyne Classroom allows users to learn at their own pace and complete courses on their own terms.
- [ebook disaster preparedness guide ug](https://carbyne.com/ebook-disaster-preparedness-guide-ug/): Please read the eBook here or download.
- [ebook disaster preparedness guide](https://carbyne.com/ebook-disaster-preparedness-guide/): window.option_df_825 = {"webgl":"false","outline":,"backgroundColor":"#fff","height":"auto","duration":"500","autoEnableOutline":"false","autoEnableThumbnail":"false","overwritePDFOutline":"false","direction":"1","pageSize":"0","pageMode":"2","soundEnable":"false","source":"https:\/\/carbyne.com\/wp-content\/uploads\/2024\/01\/Disaster-Preparedness-Guide-01-1.pdf","wpOptions":"true"}; if(window.DFLIP && window.DFLIP.parseBooks){window.DFLIP.parseBooks();}
- [Tyler Technologies](https://carbyne.com/partners/tyler-technologies/): Carbyne and Tyler Technologies have teamed up to enable the integration of Carbyne's Emergency Communication as a Service (ECaaS) technology into TylerTech's CAD platform, standardizing video calls and providing dispatchers with live actionable data that will lead to more efficient and transparent operations and ultimately save lives.
- [cybersecurityhandbook](https://carbyne.com/cybersecurityhandbook/): window.option_df_816 = {"webgl":"false","outline":,"backgroundColor":"#fff","height":"auto","duration":"500","autoEnableOutline":"false","autoEnableThumbnail":"false","overwritePDFOutline":"false","direction":"1","pageSize":"0","pageMode":"2","soundEnable":"false","source":"https:\/\/carbyne.com\/wp-content\/uploads\/2024\/01\/Carbyne-Cyber-Security-Handbook-1.pdf","wpOptions":"true"}; if(window.DFLIP && window.DFLIP.parseBooks){window.DFLIP.parseBooks();}
- [Cyber Security Handbook](https://carbyne.com/cyber-security-handbook-2/): window.option_df_816 = {"webgl":"false","outline":,"backgroundColor":"#fff","height":"auto","duration":"500","autoEnableOutline":"false","autoEnableThumbnail":"false","overwritePDFOutline":"false","direction":"1","pageSize":"0","pageMode":"2","soundEnable":"false","source":"https:\/\/carbyne.com\/wp-content\/uploads\/2024\/01\/Carbyne-Cyber-Security-Handbook-1.pdf","wpOptions":"true"}; if(window.DFLIP && window.DFLIP.parseBooks){window.DFLIP.parseBooks();}
- [NWN Carousel](https://carbyne.com/partners/nwn-carousel/): Joining forces to deliver NG911 solutions that can help you save more lives today. 
- [Bridge Desk: Real-Time Situational Awareness for Emergency Management](https://carbyne.com/bridge-desk-real-time-situational-awareness-for-emergency-management/): No more phone trees. No more guesswork. Just real-time intelligence when it matters most.
- [AI-Powered 911: Emergency Call Triage That Thinks With You](https://carbyne.com/ai-powered-911-emergency-call-triage-that-thinks-with-you/): This isn't AI bolted on. It's intelligence built in.
- [911 Dispatchers Share How Technology Is Changing Emergency Response](https://carbyne.com/911-dispatchers-share-how-technology-is-changing-emergency-response/): From finding a lost hiker at night to helping a hostage silently communicate with responders, these are the real stories of what happens when technology meets the people who answer the call.
- [Carbyne APEX The Modern Call Handling Platform for 911](https://carbyne.com/carbyne-apex-the-modern-call-handling-platform-for-911/): APEX is the modern, cloud-native nerve center for emergency response—designed to replace legacy 911 call handling systems and give telecommunicators the information they need to save lives.
- [Bosch](https://carbyne.com/partners/bosch/): Carbyne and Bosch have teamed up to provide enhanced eCall capabilities to Bosch clients in Latin America.
- [Allied Universal](https://carbyne.com/partners/allied-universal/): Joining Forces to Strengthen Private Security Services in Mexico
- [Incident Imagery 911](https://carbyne.com/incident-imagery-911/): What if you could improve the efficiency and effectiveness of your PSAP’s emergency response, while simultaneously empowering responders, and ultimately fostering a safer community? If so, you need to check out the FREE Carbyne Incident Imagery in 911 Handbook for Emergency Communication Centers.
- [Call Handling Solution E Book](https://carbyne.com/call-handling-solution-e-book/): For the quarter-billion 9-1-1 calls handled annually by the heroes under the headset, one thing is undeniable - the need for an effective Call Handling Solution. In this handbook, you will learn about key factors to consider when choosing your next Call Handling Solution, including:
- [West Washington Top Golf Event](https://carbyne.com/resources/events/lunch-and-learn/west-washington-top-golf-event/): Date: Tuesday, March 24, 2026Time: 2:00-6:00PMLocation:TopGolf Renton, WA780 Logan Avenue NorthRenton, WA 98057
- [East Washington Swing Lounge Event Landing Page](https://carbyne.com/resources/events/lunch-and-learn/east-washington-swing-lounge-event-landing-page/): Date: Thursday, March 26, 2026Time: 2:00-6:00PMLocation:Swing Lounge, Downtown601 West Riverside Avenue Ste 110Spokane, WA 99201
- [Carbyne AI Principles](https://carbyne.com/carbyne-ai-principles/): Gal Peretz, Head of AI
- [GSOC](https://carbyne.com/industries/gsoc/): Carbyne connects your GSOC with real-time video, location, data, and AI-assisted tools to help your team move quickly and confidently when threats emerge.
- [Transportation](https://carbyne.com/industries/transportation/): Carbyne equips transportation authorities and operators with real-time voice, video, location, and AI-assisted tools to respond more quickly to incidents, protect passengers, and maintain resilient operations.
- [Passenger Rail](https://carbyne.com/industries/transportation/passenger-rail/): Carbyne equips urban transit systems with real-time video, location, and AI-assisted tools to manage incidents quickly, keep riders safe, and minimize
service disruptions.
- [Fleet Aviation](https://carbyne.com/industries/transportation/fleet-aviation/): Carbyne equips fleet aviation operators with real-time video, location, and AI-assisted tools to coordinate across aircraft, dispatch, and emergency partners when safety is at stake.
- [Behind the Headset TY](https://carbyne.com/resources/events/lunch-and-learn/behind-the-headset-ty/): Thank you for your interest in Behind the Headset with Carbyne Lunch and Learn We will be in touch soon
- [DOT  Highways](https://carbyne.com/industries/transportation/dot-highways/): Carbyne equips Departments of Transportation and Highway Authorities with real-time video, location, and AI-assisted tools to coordinate roadway incidents quickly and keep traffic moving safely.
- [Airports Aviation](https://carbyne.com/industries/transportation/airports-aviation/): Carbyne connects airport operations centers and aviation authorities with real-time video, location, and AI-assisted workflows to help teams coordinate quickly when safety is on the line.
- [Universities](https://carbyne.com/industries/education/universities/): Carbyne connects universities with real-time video, location, and AI-assisted tools to help campus security and local responders manage incidents quickly
and effectively.
- [Class 1 Rail](https://carbyne.com/industries/transportation/class-1-rail/): Carbyne connects Class 1 Rail operators with real-time video, precise location, and AI-assisted workflows to help teams manage incidents across vast networks with speed and clarity.

## Announcements
- [Carbyne Chosen by Metropolitan Washington COG to Power Next-Generation 911 Across the National Capital Region](https://carbyne.com/resources/press/carbyne-chosen-by-metropolitan-washington-cog-to-power-next-generation-911-across-the-national-capital-region/): New York, NY, March 17, 2026 - Carbyne®, a global leader in cloud-native public safety technology, today announced it has been selected as one of only four approved vendors under the Metropolitan Washington Council of Governments’ (COG) 911 Call Handling System. COG, which represents 24 local governments across the Washington, D.C. metropolitan area, leads collaborative planning on regional public safety and emergency communications. This initiative aims to modernize emergency communications across the National Capital Region with next-generation, cloud-based solutions.
- [Carbyne Named in Prestigious Duns100 List of Best Startup Companies to Work for in Israel](https://carbyne.com/resources/press/carbyne-named-in-prestigious-duns100-list-of-best-startup-companies-to-work-for-in-israel/): TEL AVIV, ISRAEL October 28th, 2025 – Carbyne®, a global leader in cloud-native public safety technology, today announced it has been named in the 2025 Duns100 list of Best Startup Companies to Work for in Israel, ranking #6 on the prestigious annual list. This recognition highlights Carbyne's commitment to fostering an exceptional workplace culture while delivering transformative AI-powered emergency response solutions. The rankings are determined through rigorous evaluation conducted by Dun & Bradstreet Israel Group economists considering a range of criteria.
- [Carbyne Achieves EU-U.S. Data Privacy Framework Certification, Setting a New Standard for Secure Global Public Safety Communications](https://carbyne.com/resources/press/carbyne-achieves-eu-u-s-data-privacy-framework-certification-setting-a-new-standard-for-secure-global-public-safety-communications/): NEW YORK, Oct. 21, 2025 — Carbyne®, a global leader in cloud-native public safety technology, today announced it has received certification under the EU-U.S. Data Privacy Framework (EU-U.S. DPF). This milestone underscores Carbyne’s unwavering commitment to secure, compliant, and reliable emergency communications worldwide.
- [Carbyne Receives Frost & Sullivan’s 2025 North America Product Leadership Recognition for Excellence in Emergency Cloud Call Handling](https://carbyne.com/resources/press/carbyne-receives-frost-sullivans-2025-north-america-product-leadership-recognition-for-excellence-in-emergency-cloud-call-handling/): San Antonio, TX — October 14, 2025 — Frost & Sullivan is pleased to announce that Carbyne® has received the 2025 North America Product Leadership Recognition in the emergency cloud call handling industry for its outstanding achievements in advancing next-generation emergency communication technologies. This recognition highlights Carbyne’s consistent leadership in delivering cloud-native, mission-critical solutions that empower emergency response teams with the clarity, coordination, and confidence to act and drive measurable operational efficiency when every second counts.
- [Carbyne and Sourcewell Partner to Modernize Emergency Communications Nationwide](https://carbyne.com/resources/press/carbyne-and-sourcewell-partner-to-modernize-emergency-communications-nationwide/): New York, NY — September 23, 2025 — Carbyne®, the leading provider of cloud-native emergency communications solutions, today announced it has been awarded a supplier contract with Sourcewell, a government agency offering cooperative purchasing and procurement solutions to more than 50,000 participating government, education, and nonprofit organizations across the United States and Canada.
- [Carbyne Powers Nationwide Emergency Communications Expansion for Global Medical Response](https://carbyne.com/resources/press/carbyne-powers-nationwide-emergency-communications-expansion-for-global-medical-response/): New York, NY — September 9, 2025 — Carbyne®, the leading provider of cloud-native emergency communications solutions, today announced a landmark nationwide deployment with Global Medical Response (GMR), the largest air and ground EMS company in the United States. This expansion marks GMR’s first rollout of Carbyne APEX across its U.S. network of communication centers, alongside significant enhancements to Bridge Desk and new deployments of Carbyne Universe, with a contract value of over $14M over 3 years.
- [Carbyne Achieves AWS Government Competency Status](https://carbyne.com/resources/press/carbyne-achieves-aws-government-competency-status/): New York, NY August 21, 2025 – Carbyne®, a leading provider of cloud-native emergency response solutions, today announced that it has achieved Amazon Web Services (AWS) Government Competency status. First achieved in 2023, this designation recognizes that Carbyne provides solutions to—and has deep experience working with—government customers to deliver mission-critical workloads and applications on AWS.
- [Carbyne Raises $100 Million in Funding to Accelerate AI-Powered Emergency Response and Intelligence](https://carbyne.com/resources/press/carbyne-raises-100-million-in-funding-to-accelerate-ai-powered-emergency-response-and-intelligence/): NEW YORK, July 31, 2025 – Carbyne®, the leading provider of cloud-native emergency communications and response solutions, today announced it has raised $100 million in new financing. This funding round underscores Carbyne’s rapid growth and will enable the company to accelerate development of its AI-driven 911 emergency response platform, expand into new mission critical industries, and continue its international growth while upholding the highest standards of cybersecurity and compliance.
- [Third Annual Pulse of 911 Report Finds Burnout, Cyber Vulnerabilities, and Outdated Technology Threaten Emergency Service Readiness](https://carbyne.com/resources/press/third-annual-pulse-of-9-1-1-report-finds-burnout-cyber-vulnerabilities-and-outdated-technology-threaten-emergency-service-readiness/): NEW YORK, June 23, 2025 — The 2025 Pulse of 911 report, released today, details the state of the public safety industry across key areas including staffing, technology & operations, training, wellness & mental health, as well as diversity, equity & inclusion (DEI). Inclusive of findings from 2024, this year’s report highlights that emergency services are at a critical inflection point. The third-annual survey, a joint project of Carbyne, the leading cloud-native emergency communications and response platform for public safety, and NENA: The 9-1-1 Association, the nation’s premier organization for 911 professionals, reveals surging system outages, unprecedented levels of burnout, and new threats from cyberattacks. Yet signs of progress are also emerging, like the sector's growing openness to AI-powered tools and better support for dispatcher wellness.
- [Carbyne Expands Executive Team with Appointment of Karima Holmes as Vice President, Public Safety & External Affairs](https://carbyne.com/resources/press/carbyne-expands-executive-team-with-appointment-of-karima-holmes-as-vice-president-public-safety-external-affairs/): NEW YORK, JUNE 19, 2025 –  Carbyne®, the leading cloud-native emergency communications and response platform for public safety, today announced Karima Holmes as its Vice President of Public Safety & External Affairs. A nationally recognized leader with more than two decades of experience in emergency communications and public safety technology, Holmes will spearhead Carbyne’s public sector engagement, help shape global public safety strategy, and expand the company’s government affairs efforts. 
- [Carbyne Strengthens Leadership Team Appointing Gal Peretz as Head of AI](https://carbyne.com/resources/press/carbyne-strengthens-leadership-team-appointing-gal-peretz-as-head-of-ai/): NEW YORK, MAY 20, 2025 –  Carbyne®, the leading provider of cloud-native emergency communication solutions, proudly announces that Gal Peretz has been named Head of Artificial Intelligence (AI). Peretz brings a decade of experience leading companies forward in the age of AI, with a focus on data safety. The strategic appointment of Peretz signals Carbyne’s continued efforts in leading the AI revolution for the public safety industry.
- [Carbyne and AT&T Launch APEX Continuity for Uninterrupted 911 Call Handling for AT&T Customers](https://carbyne.com/resources/press/carbyne-and-att-launch-apex-continuity-for-uninterrupted-9-1-1-call-handling-for-att-customers/): New York, May 19, 2025 – Carbyne®, a global leader in cloud-native emergency communication, has joined with AT&T to launch APEX Continuity, an emergency backup solution that keeps 911 call handling operational during PSAP service disruptions. Carbyne has collaborated with AT&T to make APEX Continuity available to Public Safety Answering Points (PSAPs) on AT&T ESInet™. APEX Continuity delivers a reliable failover system to sustain emergency response operations without interruption.
- [Carbyne Welcomes Jim Bugel to its Advisory Board](https://carbyne.com/resources/press/carbyne-welcomes-jim-bugel-to-its-advisory-board/): NEW YORK, March. 25, 2025 –  Carbyne®, the leading provider of cloud-native emergency communication solutions, proudly announces that Jim Bugel, former President of FirstNet, Built with AT&T, has joined Carbyne’s Advisory Board. With over 35 years of experience in the telecommunications industry and a distinguished career in public safety, national security, and emergency preparedness, Mr. Bugel’s expertise will help shape Carbyne’s future.
- [Carbyne Appoints Colby Proffitt as Chief Marketing Officer, Strengthening Position as a Leading Innovator in Emergency Communications](https://carbyne.com/resources/press/carbyne-appoints-colby-proffitt-as-chief-marketing-officer-strengthening-position-as-a-leading-innovator-in-emergency-communications/): NEW YORK, March 24, 2025 — Carbyne®, a global leader in mission-critical contact center solutions, today announced the appointment of Colby Proffitt as Chief Marketing Officer (CMO). Drawing on extensive experience in tech marketing, as well as direct support of various public sector agencies, Proffitt joins Carbyne to help revolutionize emergency response across state, local, and municipal public safety agencies as well as enterprise sectors such as transportation, oil & gas, and public utilities. 
- [Charleston County South Carolina Upgrades 911 Centers to Carbyne APEX to Enhance its Emergency Response Capabilities](https://carbyne.com/resources/press/charleston-county-south-carolina-upgrades-911-centers-to-carbyne-apex-to-enhance-its-emergency-response-capabilities/): NEW YORK, March 20, 2025 – Carbyne®, a global leader in public-safety technology, is excited to announce that Charleston County Consolidated Emergency Communications Center (ECC) in South Carolina, has selected Carbyne’s APEX platform for its 911 services. This state-of-the-art, cloud-native Next Generation 911 (NG911) call-handling system will empower Charleston County with advanced transcription and translation services, the ability to manage call surges, remote call-taking capabilities, and comprehensive analytics. 
- [Alamogordo, New Mexico launches Carbyne APEX to enhance its Emergency Response Capabilities](https://carbyne.com/resources/press/alamogordo-new-mexico-launches-carbyne-apex-to-enhance-its-emergency-response-capabilities/): NEW YORK, March 11, 2025– Carbyne®, a global leader in public-safety technology, is excited to announce that Tularosa Basin Regional Dispatch Authority (TBRDA) has selected Carbyne’s APEX platform for its 911 call handling services. This state-of-the-art, cloud-native Next Generation 911 (NG911) call-handling system will empower TBRDA with advanced pinpoint location services with breadcrumbs technology, text-to-911, live video to 911, remote call-taking capabilities, AI-powered immediate translation and transcription capabilities, and comprehensive analytics. 
- [Carbyne appoints Paul Rosen as Chief Revenue Officer](https://carbyne.com/resources/press/carbyne-appoints-paul-rosen-as-chief-revenue-officer/): Rosen joins Carbyne after driving exponential growth at ShipBob and On Deck
- [Wyoming Highway Patrol Enhances Safety with AI-Driven Emergency Response System](https://carbyne.com/resources/press/wyoming-highway-patrol-enhances-safety-with-ai-driven-emergency-response-system/): The Future of Public Safety in Wyoming
- [Carbyne included in Prestigious GovTech list for 2025](https://carbyne.com/resources/press/carbyne-included-in-prestigious-govtech-list-for-2025/): Award highlights Carbyne’s significant impact in the way government agencies respond to emergencies
- [The City of Laredo, as Administrators for the South Texas Development Council Upgrades to Carbyne APEX Cloud-Native Call Handling Platform](https://carbyne.com/resources/press/the-city-of-laredo-as-administrators-for-the-south-texas-development-council-upgrades-to-carbyne-apex-cloud-native-call-handling-platform/): Upgrade provides a unified system and new features such as translation/transcription, remote call-taking, redundancy, and one-mapping solutions
- [Fairfield County Sheriff’s Office Launches Carbyne APEX Cloud-Native Call Handling Platform](https://carbyne.com/resources/press/fairfield-county-sheriffs-office-launches-carbyne-apex-cloud-native-call-handling-platform/): Upgrade Enhances the Center’s Efficiency, Offering Faster Response Times, Real-Time Data Access, and Greater Resilience for the Community in Critical Situations
- [Florida Highway Patrol and Central Florida Expressway Authority Launch ‘Desk Trooper’ Program Powered by Carbyne to Enhance Highway Safety](https://carbyne.com/resources/press/florida-highway-patrol-and-central-florida-expressway-authority-launch-desk-trooper-program-powered-by-carbyne-to-enhance-highway-safety/): Desk Trooper to be utilized for minor accidents to decrease traffic congestion on Central Florida’s highways
- [Lawton Oklahoma 911 selects Carbyne APEX NG911 Call Handling to Enhance its Emergency Response Capabilities](https://carbyne.com/resources/press/lawton-oklahoma-911-selects-carbyne-apex-ng911-call-handling-to-enhance-its-emergency-response-capabilities/): NEW YORK, Nov. 4, 2024 – Carbyne®, a global leader in public-safety technology, is excited to announce that the City of Lawton, Oklahoma, has selected Carbyne’s APEX platform for its 911 services. This state-of-the-art, cloud-native Next Generation 911 (NG911) call-handling system will empower Lawton with advanced transcription and translation services, the ability to manage call surges, remote call-taking capabilities, and comprehensive analytics. 
- [SCIPNet PA 911 Centers Save $1 Million Each by Upgrading to Carbyne APEX Next Gen 911 Call Handling System – Now Live Across Four Counties](https://carbyne.com/resources/press/scipnet-pa-9-1-1-centers-save-1-million-each-by-upgrading-to-carbyne-apex-next-gen-911-call-handling-system-now-live-across-four-counties/): AI-Powered Translation, Accurate Geolocation, and Call Surge Mitigation Improve Emergency Response for Diverse Communities, Empowering Faster, More Efficient Public Safety Services Across SCIPNet Counties
- [United Hatzalah of Israel Migrated to the Cloud for the First Time with Carbyne’s APEX – The Game-Changing Platform for Emergency Call Centers](https://carbyne.com/resources/press/united-hatzalah-of-israel-migrated-to-the-cloud-for-the-first-time-with-carbynes-apex-the-game-changing-platform-for-emergency-call-centers/): TEL AVIV, Aug 18, 2024 —CarbyneⓇ, a global leader in public safety technology, announced that United Hatzalah, the largest independent emergency medical service organization in Israel has just completed the process of upgrading its infrastructure to APEX, a NextGen 911, cloud-native emergency response solution. 
- [Jefferson County Communications Center Goes Live with Carbyne APEX, Bringing NextGen 911 to Colorado with Cloud-Native Call Handling](https://carbyne.com/resources/press/jefferson-county-communications-center-goes-live-with-carbyne-apex-bringing-nextgen-911-to-colorado-with-cloud-native-call-handling/): The New Call-Handling System Integrates Rich Media into 9-1-1 Calls and Utilizes AI for Real-Time Language Detection, Translation, and Surge Management, All Within a Unified Platform.
- [Carbyne Announces Collaboration with Fusus, an Axon Company, to Integrate Data Between Platforms](https://carbyne.com/resources/press/carbyne-announces-collaboration-with-fusus-an-axon-company-to-integrate-data-between-platforms/): Innovative Collaboration Can Empower Law Enforcement with Unprecedented Access, Situational Awareness, and Streamlined Information Flow for Faster, Better-Informed Decisions
- [Carbyne Bolsters its Universe Platform with Audio and Translation Capabilities](https://carbyne.com/resources/press/carbyne-bolsters-its-universe-platform-with-audio-and-translation-capabilities/): NEW YORK, August 2, 2024 — Carbyne, a global leader in public safety technology, today added advanced audio functionality to its Universe OTT emergency call management solution. This update includes live audio and real-time AI-based translation and transcription capabilities, aiming to improve efficiency and accuracy in emergency response.
- [Ottawa County Central Dispatch Goes Live with Carbyne APEX with AT&T ESINet™ for its New 911 Call Center in Miami, Oklahoma](https://carbyne.com/resources/press/ottawa-county-central-dispatch-goes-live-with-carbyne-apex-with-att-esinet-for-its-new-9-1-1-call-center-in-miami-oklahoma/): NEW YORK, Aug 1, 2024 — Carbyne, a global leader in public safety technology, announced that Ottawa County Central Dispatch has implemented Carbyne APEX cloud native emergency call handling platform and AT&T ESInet™  for its newly inaugurated emergency call center in Miami, Oklahoma
- [Carbyne and AT&T Launch New, First-of-its-Kind, 911 Cloud Native Certified Infrastructure Now Live in the US](https://carbyne.com/resources/press/carbyne-and-att-launch-new-first-of-its-kind-9-1-1-cloud-native-certified-infrastructure-now-live-in-the-us/): NEW YORK, Aug 1, 2024 — Carbyne, a global leader in public safety technology, has announced a groundbreaking collaboration with AT&T to modernize the 911 infrastructure in the United States. This new combined 911 infrastructure provides public safety answering points (PSAPs) nationwide with cost-effective access to the latest 911 technologies, enhancing emergency response capabilities for all dispatchers and citizens.
- [Heroines of 911 Honored at 911der Woman of the Year Award Ceremony at the 2024 NENA Conference](https://carbyne.com/resources/press/heroines-of-9-1-1-honored-at-911der-woman-of-the-year-award-ceremony-at-the-2024-nena-conference/): Orlando, Fla., July 1, 2024–  At the 2024 National Emergency Number Association Conference (NENA), Carbyne, a global leader in public safety technology and 911der Woman Inc, celebrated the resilience, triumph, and unbreakable spirit of the exceptional women leading the charge in emergency response.
- [Carbyne and Exacom Integrate Cloud-Native Solutions, Modernizing 911](https://carbyne.com/resources/press/carbyne-and-exacom-integrate-cloud-native-solutions-modernizing-9-1-1/): June 28, 2024 - New York, NY — Carbyne, a global leader in public safety technology, has announced a strategic partnership with Exacom, which pioneered the first cloud-native logging recorder suite for public safety. With this collaboration, Carbyne's APEX call handling solution integrates with Exacom's HindSight multimedia recording platform through Carbyne's robust Data API and NENA's i3 protocol to enable seamless recording.
- [Carbyne to Provide Bridge Desk Integrated Command and Control System to its APEX and Universe Customer Base at No Additional Cost](https://carbyne.com/resources/press/carbyne-to-provide-bridge-desk-integrated-command-and-control-system-to-its-apex-and-universe-customer-base-at-no-additional-cost/): NEW YORK, June 27, 2024 — Carbyne, a global leader in public safety technology, announced that it is making its 'Bridge-Desk' Command and Control System available to all APEX and Universe customers.  'Bridge-Desk' is designed to collect and display real-time alerts and data, enhancing situational awareness for PSAP leaders and telecommunicators. 'Bridge-Desk' facilitates seamless collaboration among multiple crucial entities, resulting in more efficient emergency responses.
- [Carbyne’s APEX approved as part of AT&T’s CalOES Certification](https://carbyne.com/resources/press/carbynes-apex-approved-as-part-of-atts-caloes-certification/): All California Agencies Can Now Purchase Carbyne APEX Platform Through AT&T
- [Carbyne APEX Cloud-Native Call Handling was selected by Tularosa Basin Dispatch Authority in New Mexico](https://carbyne.com/resources/press/carbyne-apex-cloud-native-call-handling-was-selected-by-tularosa-basin-dispatch-authority-in-new-mexico/): NEW YORK, June 11, 2024 — Carbyne, a global leader in public safety technology, today announced it was awarded the contract to provide its APEX Emergency Call Handling Platform to the Tularosa Basin Dispatch Authority in New Mexico. 
- [Carbyne APEX Call Handling was Selected by Panhandle Regional Planning Commission for 21 PSAPS in Texas](https://carbyne.com/resources/press/carbyne-apex-call-handling-was-selected-by-panhandle-regional-planning-commission-for-21-psaps-in-texas/): NEW YORK, May 23, 2024 — Carbyne, a global leader in public safety technology, today announced it was awarded the contract to provide Cloud-Native Call Handling to 21 Public Safety Answering Points (PSAPs) by the Panhandle Regional Planning Commission. 
- [Carbyne Responder Connect Now Offers Live Voice and Integration with Tyler Technologies’ Enterprise CAD](https://carbyne.com/resources/press/carbyne-responder-connect-now-offers-live-voice-and-integration-with-tyler-technologies-enterprise-cad/): NEW YORK, May 21, 2024 — Carbyne, a global leader in public safety technology, today announced enhancements to its Responder Connect feature, which allows telecommunicators to send live video feed to field responders. The latest version now includes live voice communication capabilities and seamless integration with Tyler Technologies' Enterprise CAD system, providing efficiency and situational awareness for field responders.
- [Carbyne Appoints John Rucker as Chief Financial Officer](https://carbyne.com/resources/press/carbyne-appoints-john-rucker-as-chief-financial-officer/): NEW YORK, May 20, 2024 — Carbyne, a global leader in public safety technology, is pleased to announce the appointment of John Rucker as the company’s new Chief Financial Officer (CFO). Rucker brings over 20 years of financial leadership experience, with a proven track record in driving financial strategy and growth in the technology sector.
- [City of Pharr, Texas, Brings Next-Generation 911 Services to its Community](https://carbyne.com/resources/press/city-of-pharr-texas-brings-next-generation-9-1-1-services-to-its-community/): Pharr Pioneers Emergency Response Technology with Carbyne Universe, Becoming the First City in its Region to Deliver More Accurate Emergency Response Through the Use of Rich Media and AI Services
- [Carbyne Launches Citizen Connect: A Data and Alerting System Designed to Enhance Emergency Response](https://carbyne.com/resources/press/carbyne-launches-citizen-connect-data-and-alerting-system-designed-to-enhance-emergency-response/): Citizen Connect Provides PSAPs With Callers’ Chosen Medical Data While Alerting Callers’ Chosen Emergency Contacts When They Call 9-1-1
- [Carbyne Achieves Cal OES Certification, Expands Reach to Provide Emergency Call Handling Solutions in California](https://carbyne.com/resources/press/carbyne-achieves-cal-oes-certification-expands-reach-to-provide-emergency-call-handling-solutions-in-california/): NEW YORK, April 19, 2024 — Carbyne®, a global leader in public safety technology, is pleased to announce that it has obtained certification from the California Governor's Office of Emergency Services (Cal OES), enabling Carbyne to offer its cutting-edge call handling solutions throughout the State of California. 
- [Serious Staffing and Technology Challenges Continue to Plague Emergency Call Centers and Communities, Survey Reveals](https://carbyne.com/resources/press/serious-staffing-and-technology-challenges-continue-to-plagueemergency-call-centers-and-communities-survey-reveals/): NEW YORK, April 11, 2024 – Emergency communications centers (ECCs) across North America are plagued by serious staffing and technological challenges, according to the second annual Pulse of 9-1-1 State of the Industry Survey published today by Carbyne, the global leader in cloud-native emergency call management, and NENA: The 9-1-1 Association, the only non-profit professional organization solely focused on 9-1-1 operations, technology, education, and policy issues. 
- [Carbyne Releases AI-V, an AI-Powered Virtual Agent for Admin Lines Within Emergency Communications Centers](https://carbyne.com/resources/press/carbyne-releases-ai-v-an-ai-powered-virtual-agent-for-admin-lines-within-emergency-communications-centers/): NEW YORK, March 25, 2024 — Carbyne, a leading innovator in emergency response technology and services, today introduces AI-V, a virtual agent that helps emergency communication centers manage high volumes of administrative calls and cope with staffing shortages. AI-V is being demonstrated this week at the International Wireless Communications Expo (IWCE) in Orlando, a premier event in the critical communications field. 
- [North Miami Beach Police Department Selects Carbyne APEX to Modernize Emergency Response Call Handling System](https://carbyne.com/resources/press/north-miami-beach-police-department-selects-carbyne-apex-to-modernize-emergency-response-call-handling-system/): NEW YORK, March 21, 2024 – Carbyne today announced that South Florida’s North Miami Beach Police Department (NMBPD) has selected Carbyne APEX to provide rich media data to its call-handling system. This decision marks a significant advancement in the City's commitment to protecting its community using state-of-the-art technology.
- [Carbyne Secures Investment from AT&T Ventures & Socium Ventures](https://carbyne.com/resources/press/carbyne-secures-investment-from-att-ventures-socium-ventures/): NEW YORK, March 20, 2024 – Carbyne, a leading next-generation provider of public safety communications, announced today that it has secured an investment from AT&T Ventures. The investment follows a successful launch of the relationship between AT&T and Carbyne, which was announced in June. 
- [Carbyne Honored to Receive 2024 “Impact 100 Award”](https://carbyne.com/resources/press/carbyne-honored-to-receive-2024-impact-100-award/): NEW YORK, March 8, 2024 — Carbyne, a leading innovator in emergency response technology and services, is proud to announce it is a recipient of the 2024 “Impact 100 Award - Growth Edition,” which recognizes the Top 100 Most Impactful U.S. Growth Companies.
- [Carbyne Named to the Prestigious GovTech 100 List for 2024](https://carbyne.com/resources/press/carbyne-named-to-the-prestigious-govtech-100-list-for-2024/):  NEW YORK, Jan 3, 2024 – Carbyne, a leading innovator in emergency response technology and services, is proud to announce its inclusion in the prestigious GovTech 100 list for 2024. This recognition underscores Carbyne’s commitment to revolutionizing the way government agencies respond to emergencies, leveraging cutting-edge technology to ensure public safety and efficient services.
- [Carbyne Names Industry Veteran Chris Hill Chief Operating Officer](https://carbyne.com/resources/press/carbyne-names-industry-veteran-chris-hill-chief-operating-officer/):  NEW YORK, Jan 2, 2024 – Carbyne, the technological leader in emergency response call management solutions, is pleased to announce the appointment of Chris Hill as Chief Operating Officer (COO). With more than 25 years of experience building and scaling B-2-B and B-2-G businesses across all functional areas, Mr. Hill brings a wealth of expertise to lead the Company’s operational initiatives.
- [Grant County’s 911 Communications Center First in Wash. State to Adopt NextGen Call Handling Platform](https://carbyne.com/resources/press/grant-countys-9-1-1-communications-center-first-in-wash-state-to-adopt-nextgen-call-handling-platform/): MACC 911 deploys Carbyne APEX rich-media technology to improve response, safety in 911 communications
- [Carbyne Launches Advisory Board with Accomplished Public Safety Professionals](https://carbyne.com/resources/press/carbyne-launches-advisory-board-with-accomplished-public-safety-professionals/): Public Safety Advisory Board expands Carbyne’s expertise in public safety communications

## Events
- [NENA 2027 Annual Conference & Expo](https://carbyne.com/event/nena-2027-annual-conference-expo/)

## Guides
- [The Pulse of 911 Guide 2024](https://carbyne.com/guide/pulse-of-9-1-1-guide-2024/)
- [AI Guide for Emergency Communication Centers](https://carbyne.com/guide/ai-guide-for-emergency-communication-centers/)
- [Call Handling Solution Guide](https://carbyne.com/guide/call-handling-solution-guide/)
- [Incident Imagery 911 Guide](https://carbyne.com/guide/incident-imagery-911-guide/)
- [The Pulse of 911 Guide 2023](https://carbyne.com/guide/pulse-of-911-guide/)
- [Disaster Preparedness Guide](https://carbyne.com/guide/disaster-preparedness-guide/)
- [Cyber Security Handbook for Emergency Communication Centers](https://carbyne.com/guide/cyber-security-handbook-for-emergency-communication-centers/)

## In the News
- [AI Is Coming to 911, Tech Entrepreneur Says](https://carbyne.com/in-the-news/ai-is-coming-to-911-tech-entrepreneur-says/)
- [Cobb County revolutionizes 911 system with AI-enhanced emergency communication platform](https://carbyne.com/in-the-news/cobb-county-revolutionizes-911-system-with-ai-enhanced-emergency-communication-platform/)
- [Charleston County adopts new 911 dispatch software](https://carbyne.com/in-the-news/charleston-county-adopts-new-911-dispatch-software/)
- [911 systems face increasing outages and cyberattacks, report says](https://carbyne.com/in-the-news/911-systems-face-increasing-outages-and-cyberattacks-report-says/)
- [Can AI fix 911’s biggest problems — or make them worse?](https://carbyne.com/in-the-news/can-ai-fix-911s-biggest-problems-or-make-them-worse/)
- [Carbyne Expands Executive Team with Appointment of Karima Holmes as Vice President, Public Safety & External Affairs](https://carbyne.com/in-the-news/carbyne-expands-executive-team-with-appointment-of-karima-holmes-as-vice-president-public-safety-external-affairs/)
- [Carbyne Leading the Way with AI](https://carbyne.com/in-the-news/carbyne-leading-the-way-with-ai/)
- [Startup Revolution: Chris Hill Of Carbyne On How Their Emerging Startup Is Changing The Game](https://carbyne.com/in-the-news/chris-hill-of-carbyne-on-how-their-emerging-startup-is-changing-the-game/)
- [Carbyne COO Chris Hill talks about SCIPNet deployment in PA](https://carbyne.com/in-the-news/carbyne-coo-chris-hill-talks-about-scipnet-deployment-in-pa/)
- [Charlottesville 911 call center using video sharing technology](https://carbyne.com/in-the-news/charlottesville-911-call-center-using-video-sharing-technology/)
- [SCIPNet 911 Centers Save USD 1 Mio Each by Upgrading to Carbyne APEX Next Gen 911- Call Handling System](https://carbyne.com/in-the-news/scipnet-9-1-1-centers-save-usd-1-mio-each-by-upgrading-to-carbyne-apex-next-gen-9-1-1-call-handling-system/)
- [911 Center uses cutting edge technology to help people in a matter of seconds](https://carbyne.com/in-the-news/911-center-uses-cutting-edge-technology-to-help-people-in-a-matter-of-seconds/)
- [Four Midstate 911 centers are getting high tech upgrades](https://carbyne.com/in-the-news/four-midstate-911-centers-are-getting-high-tech-upgrades/)
- [United Hatzalah Debuts Cutting Edge Emergency Response System](https://carbyne.com/in-the-news/united-hatzalah-debuts-cutting-edge-emergency-response-system/)
- [Colorado County Adds AI to Its Emergency Communications](https://carbyne.com/in-the-news/colorado-county-adds-ai-to-its-emergency-communications/)
- [United Hatzalah Changes Game with New Life-Saving Tech](https://carbyne.com/in-the-news/united-hatzalah-changes-game-with-new-life-saving-tech/)
- [Carbyne and Axon partner to improve public safety and emergency response](https://carbyne.com/in-the-news/carbyne-and-axon-partner-to-improve-public-safety-and-emergency-response/)
- [הוא הקים מיזם כשעבד כמאבטח בארה”ב ואז היה שוד ששינה את חייו](https://carbyne.com/in-the-news/%d7%94%d7%95%d7%90-%d7%94%d7%a7%d7%99%d7%9d-%d7%9e%d7%99%d7%96%d7%9d-%d7%9b%d7%a9%d7%a2%d7%91%d7%93-%d7%9b%d7%9e%d7%90%d7%91%d7%98%d7%97-%d7%91%d7%90%d7%a8%d7%94%d7%91-%d7%95%d7%90%d7%96-%d7%94/)
- [New Orleans 911 is triaging emergency calls with AI](https://carbyne.com/in-the-news/new-orleans-911-is-triaging-emergency-calls-with-ai/)
- [AI-Powered ‘Virtual Agent’ Could Help 911 Call Centers](https://carbyne.com/in-the-news/ai-powered-virtual-agent-could-help-911-call-centers/)
- [AI answering 911 calls? It could help streamline the system](https://carbyne.com/in-the-news/ai-answering-911-calls-it-could-help-streamline-the-system/)
- [Prepare your resume: These are the best high-tech companies to work for | Israel Hayom](https://carbyne.com/in-the-news/prepare-your-resume-these-are-the-best-high-tech-companies-to-work-for-israel-hayom/)
- [The high-tech woman who returned after 16 years in Silicon Valley has no regrets:](https://carbyne.com/in-the-news/the-high-tech-woman-who-returned-after-16-years-in-silicon-valley-has-no-regrets/)
- [New Orleans Embraces Multilingual Emergency Dispatch](https://carbyne.com/in-the-news/new-orleans-embraces-multilingual-emergency-dispatch/)
- [How tech and AI help get crucial services to U.S. Spanish speakers](https://carbyne.com/in-the-news/how-tech-and-ai-help-get-crucial-services-to-u-s-spanish-speakers/)
- [Improving The Customer Journey: Lessons From How 911 Helps Non-Native English Speakers](https://carbyne.com/in-the-news/improving-the-customer-journey-lessons-from-how-911-helps-non-native-english-speakers/)
- [Metro Emergency Communications dispatch gets technology upgrade](https://carbyne.com/in-the-news/metro-emergency-communications-dispatch-gets-technology-upgrade/)
- [Assistive Intelligence, Not Artificial: Let’s Make It About Serving Humans](https://carbyne.com/in-the-news/assistive-intelligence-not-artificial-lets-make-it-about-serving-humans/)
- [Utah County using new AI platform for emergency response](https://carbyne.com/in-the-news/utah-county-using-new-ai-platform-for-emergency-response/)
- [Carbyne’s AI-powered tech enhances 911 emergency response in Provo, Orem and Lindon, Utah](https://carbyne.com/in-the-news/carbynes-ai-powered-tech-enhances-9-1-1-emergency-response-in-provo-orem-and-lindon-utah/)
- [Carbyne Named Cybersecurity Awareness Champion By Industry Alliance, Federal Agency](https://carbyne.com/in-the-news/carbyne-named-cybersecurity-awareness-champion-by-industry-alliance-federal-agency/)
- [Are 911 call centers in crisis?](https://carbyne.com/in-the-news/are-911-call-centers-in-crisis/)
- [Karima Holmes on critical challenges facing dispatchers: ‘Some 911 centers report they are 50% short on personnel’](https://carbyne.com/in-the-news/karima-holmes-on-critical-challenges-facing-dispatchers-some-911-centers-report-they-are-50-short-on-personnel/)
- [AI is launching 911 call centers into the future with video calls, triaging redundant reports](https://carbyne.com/in-the-news/ai-is-launching-911-call-centers-into-the-future-with-video-calls-triaging-redundant-reports/)
- [New Survey Finds 911 Call Centers Understaffed](https://carbyne.com/in-the-news/new-survey-finds-911-call-centers-understaffed/)
- [Missouri Gov. Parson signs bill providing ‘first-responder’ resources to 911 dispatchers](https://carbyne.com/in-the-news/missouri-gov-parson-signs-bill-providing-first-responder-resources-to-911-dispatchers/)
- [Calling 911? The person answering may increasingly be overworked or poorly trained](https://carbyne.com/in-the-news/calling-911-the-person-answering-may-increasingly-be-overworked-or-poorly-trained/)
- [Most U.S. emergency call centers are understaffed](https://carbyne.com/in-the-news/most-u-s-emergency-call-centers-are-understaffed/)
- [Industry experts lay out plans for faster 911 response time](https://carbyne.com/in-the-news/industry-experts-lay-out-plans-for-faster-911-response-time/)
- [911 workers say low pay, stress are the top challenges](https://carbyne.com/in-the-news/911-workers-say-low-pay-stress-are-the-top-challenges/)
- [911 workers say centers are understaffed, struggling to hire and plagued by burnout](https://carbyne.com/in-the-news/911-workers-say-centers-are-understaffed-struggling-to-hire-and-plagued-by-burnout/)
- [Atlanta Adopts Cloud-Based 911 Tool to Improve Response, Coordination](https://carbyne.com/in-the-news/atlanta-adopts-cloud-based-911-tool-to-improve-response-coordination/)
- [When disaster strikes, Israel’s cutting-edge tech comes to the rescue](https://carbyne.com/in-the-news/when-disaster-strikes-israels-cutting-edge-tech-comes-to-the-rescue/)
- [החברה הישראלית שמחוללת מהפכה במוקדי החירום בעולם](https://carbyne.com/in-the-news/%d7%94%d7%97%d7%91%d7%a8%d7%94-%d7%94%d7%99%d7%a9%d7%a8%d7%90%d7%9c%d7%99%d7%aa-%d7%a9%d7%9e%d7%97%d7%95%d7%9c%d7%9c%d7%aa-%d7%9e%d7%94%d7%a4%d7%9b%d7%94-%d7%91%d7%9e%d7%95%d7%a7%d7%93%d7%99-%d7%94/)
- [מתקשרים לדווח על אירוע? הבינה המלאכותית תתחיל לענות לכם](https://carbyne.com/in-the-news/%d7%9e%d7%aa%d7%a7%d7%a9%d7%a8%d7%99%d7%9d-%d7%9c%d7%93%d7%95%d7%95%d7%97-%d7%a2%d7%9c-%d7%90%d7%99%d7%a8%d7%95%d7%a2-%d7%94%d7%91%d7%99%d7%a0%d7%94-%d7%94%d7%9e%d7%9c%d7%90%d7%9b%d7%95%d7%aa%d7%99/)
- [Carbyne develops cloud based end-to-end mission critical contact center solutions](https://carbyne.com/in-the-news/carbyne-develops-cloud-based-end-to-end-mission-critical-contact-center-solutions/)
- [Atlanta upgrades 911 tech system in latest effort to speed up emergency callsAtlanta upgrades 911 tech system in latest effort to speed up emergency calls](https://carbyne.com/in-the-news/atlanta-upgrades-911-tech-system-in-latest-effort-to-speed-up-emergency-callsatlanta-upgrades-911-tech-system-in-latest-effort-to-speed-up-emergency-calls/)
- [Upgraded 911 technology helping first responders better serve metro Atlanta](https://carbyne.com/in-the-news/upgraded-911-technology-helping-first-responders-better-serve-metro-atlanta/)
- [Go behind-the-scenes on Atlanta 911’s new technology](https://carbyne.com/in-the-news/go-behind-the-scenes-on-atlanta-911s-new-technology/)

## Webinars