Carbyne’s cloud native monitoring center solutions enable your call takers to have multi-media (video, voice, rich data) interactions with your employees and customers leveraging military-grade security, speed, and data privacy.
Our call handling solutions offer unique features for monitoring centers looking to quickly resolve issues remotely without the need for end users to download an app.
Proven Impact
Reduction in processing times
Reduction in operating costs
Increase in customer satisfaction
Reduction in fraud
Rapidly Resolve Issues Remotely
Convert regular calls coming into your monitoring center into rich communication sessions leveraging video and images. Identify the caller’s location in seconds and conference in stakeholders needed to resolve any issue. Use the same platform to communicate with both your customers and employees on the field, without the need for either to download an app.
Integrate Rich Data Sources
Data from security cameras, alarm systems, thermostats, drones, IoT devices, and other software solutions can provide you with more contextual information needed to optimally resolve any incident. Carbyne’s smart API enables simple integrations from any data source onto our platforms.
Prioritize Time-Sensitive Emergencies
Is the wall peeling because it was last painted a decade ago? Or might it be because of a large leak that risks destroying all your electrical appliances? Carbyne’s situational awareness capabilities allow call takers to quickly make these assessments remotely with the help of your customer’s smartphone.
Eliminate Hardware Costs
Turn the smartphones used by your employees and customers into recording devices adhering to military grade security standards, all without the need to download an app. Carbyne has helped its customers eliminate the need to purchase expensive cameras and pay maintenance costs.
Automatically Generate Reports
Carbyne’s Events History is a unified data management platform that automatically captures and standardizes all information from any call – including imagery, text, audio, and location data – into a single PDF. These reports can be easily filtered and shared with third parties and customers with the click of a button. You can also integrate data directly into your CRM.
Connect With Emergency Services
With Carbyne, your monitoring center will have the ability to instantly share data with emergency call centers in which Carbyne is installed. If, for example, your monitoring center handles security related incidents and could benefit from sharing video, images and other types of data directly with 911 in case of an emergency – we can help.
Improve the Call Taker Experience
Monitoring centers across the US suffer from significant employee turnover. Our platform offers advanced functionalities that empower your call takers and are delivered on an intuitive and modern user interface. This combination leads to happier customers and employees alike.
Our Enterprise Customers
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