El mejor sistema de gestión de llamadas

Capacidades APEX

Comunicaciones en Vivo

Carbyne APEX provee capacidades a tu Centro de Atención de Llamadas de Emergencian para Misiones Críticas. Estas capacidades incluyen video en vivo, textos al instante y subtítulos en tiempo real y más. No dejes atrás a ningún reportante, aprovechando la devolución de texto automática de llamadas abandonadas. APEX le permite al Ciudadano en emergencia, Operador, Despachador y Primeros Respondientes compartir información más colaborativamente, brindando la respuesta correcta la primera vez

Capacidades Avanzadas de Gestión de Llamadas

Mapeo Avanzado

Capacidad de Ubicación Dinámica

APEX proporciona la ubicación del Ciudadano en emergencia en tiempo real. Ubica al Ciudadano (hasta 5 metros de precisión) en movimiento en vivo, historial de ubicación, indicadores de piso, altitud y velocidad en tráfico o vista satelital. Esto significa un despacho más rápido, recolección de información precisa y mejor respuesta en general

Colaboración en Llamadas

Empodera a tus Supervisores y Operadores. En modo «susurro», un Operador puede recibir apoyo de un colega o supervisor directamente en la llamada, sin distraer al Ciudadano en emergencia. Los Operadores también pueden unirse perfectamente de jurisdicciones vecinas o transferir una llamada a una jurisdicción vecina Hasta cinco participantes pueden comunicarse en una conferencia telefónica APEX, incluido el reportante, Operador Telefónico y otros tres. Al transferir llamadas para comunicarse con una extensión telefónica interna, el identificador de llamadas que se muestra para el destinatario se puede configurar entre el número del reportante y el número de estación del Operador Telefónico.

Capacidad de Colaboración de Gestión de Llamadas

Unificación

APEX se integra perfectamente con una variedad de plataformas. Una plataforma unificada de control de llamadas permite documentación de información, administración de eventos y simplifica aplicaciones futuras en todos los ámbitos sin interrupciones en la comunicación en tu operación o jurisdicción

Administración de Datos

Historial de eventos

Administra tu gestión de llamadas de emergencias de misiones críticas sabiendo que tu información es guardada en la nube segura de Carbyne. Tus grabaciones vitales incluyendo grabaciones de audio, video, imágenes, historia de ubicaciones, traducción de la llamada es guardada en recursos elásticos de la nube que pueden crecer como dicten sus necesidades

Step 01

Does your PSAP use advanced location and video capabilities to enhance situational awareness as part of the 911 call handling flow?

Yes

I'm not sure

Step 02

Do you feel your PSAP is understaffed? Is recruiting a challenge?

Yes

I'm not sure

Step 03

Do you think that with better technology you could resolve more incidents remotely (i.e., without dispatching)?

Yes

I'm not sure

Step 04

Do your call takers have the ability to share video and location data directly with officers on the field (directly from their Call Handling Platform)?

Yes

I'm not sure

Step 05

How often do you coordinate on-site visits related to maintenance or server upgrades with your call handling provider?

Quarterly

Annually

I'm not sure

Step 06

How many open records requests (requests to share data with external agencies such as jails, courts, etc.) do you receive on a monthly basis?

Less than 50

Between 51-100

Between 101-300

More than 300

I'm not sure

Your Score

Does your PSAP use advanced location and video capabilities to enhance situational awareness as part of the 911 call handling flow?

Customers that use our solutions have seen a reduction in the time to locate a caller by up to 80%. Our suite of capabilities allows call takers to respond to emergencies more efficiently.

Great news!

Do you feel your PSAP is understaffed? Is recruiting a challenge?

Replacing a call taker is estimated to cost $39K between lost productivity and hiring costs. Staffing shortages and burnout are a serious problem in PSAPs. To combat this, implementing world-class technology is proven to attract talent. Millennials, who will make up 75% of the workforce by 2025, and Gen Z who are entering the workforce have spent most of their lives in the presence of fast, easy internet access, and constant connectivity. They expect the same at work. Our simple interface also shortens the learning curve and leaves employees feeling empowered and job-ready.

Way to go!

Do you think that with better technology you could resolve more incidents remotely (i.e., without dispatching)?

We found that a lack of visibility into incidents can result in over and under assigning of resources, sometimes costing tens of thousands of dollars each day. With Universe and APEX you can use more accurate data such as dynamic location, live video, and more, to make better decisions about which resources are needed and get them on the scene faster.

Do your call takers have the ability to share video and location data directly with officers on the field (directly from their Call Handling Platform)?

Our Responder Connect Solution enables first responders to gain full awareness of an emergency even before they arrive on the scene, via live video, dynamic location, and more. RC works without requiring an app download and can be opened on any devices, enhancing the safety of first responders.

Way to go!

How often do you coordinate on-site visits related to maintenance or server upgrades with your call handling provider?

Cloud-native technology reduces the implementation time, cost of delivery, and unnecessary on-site maintenance visits that legacy solutions require. Carbyne solutions cut legacy deployment times by 75%.

How many open records requests (requests to share data with external agencies such as jails, courts, etc.) do you receive on a monthly basis?

Our Events History platform allows you to generate incident reports with one click of a button and can be shared with jails, courts, and other stakeholders. With Events History, the time spent handling record requests is cut by 50%.

Results

Does your PSAP use advanced location and video capabilities to enhance situational awareness as part of the 911 call handling flow?

Customers that use our solutions have seen a reduction in the time to locate a caller by up to 80%. Our suite of capabilities allows call takers to respond to emergencies more efficiently.

Great news!

Do you feel your PSAP is understaffed? Is recruiting a challenge?

Way to go!

Do you think that with better technology you could resolve more incidents remotely (i.e., without dispatching)?

Do your call takers have the ability to share video and location data directly with officers on the field (directly from their Call Handling Platform)?

Way to go!

How often do you coordinate on-site visits related to maintenance or server upgrades with your call handling provider?

How many open records requests (requests to share data with external agencies such as jails, courts, etc.) do you receive on a monthly basis?

Capacidades APEX

Comunicaciones en Vivo

Mapeo Avanzado

Colaboración en Llamadas

Aprovecha la Innovación de APEX en Cada Punto de Comunicación

Unificación

Administración de Datos

Your Score

Results