Customer Success

Setting the Standard:
Unmatched Customer Satisfaction

At Carbyne, we don’t just offer a suite of features – we are a trusted advisor and partner who will stand by you through thick and thin. Our customer obsession philosophy is built around achieving your goals with the help of subject matter experts who will support you every step of the way. We are committed to your success because our success is directly linked to yours.

Find out why we have nearly 100%
Customer Retention

With Carbyne, you don’t just get technology, you get a partner that stands by your side. Our support team goes above and beyond to ensure your operations are as efficient and effective as possible.

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“Carbyne has excellent products that are innovative and user-friendly. They listen to their customers and provide excellent customer service and technical support.”

Amber Smith
Fayette County, GA
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“The Carbyne product we currently use has been a game changer for us at the Gdot TMC in regard to locating a stalled motorist quickly who called our center for help. The support team has been on point with assisting Gdot with the use of this Carbyne product since we acquired it.”

Robert Baker
Georgia Department of Transportation

Trusted By

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The Carbyne Promise

All Carbyne customers enjoy the following customer success benefits at no extra cost:

Customer Success

Essentials

  • Dedicated Customer Success Manager (CSM)
  • Onboarding Training
  • New Hire Training
  • Product Implementation Guidance
  • Regular Check-up Meetings
  • CSM Support Ticket Review
  • Recurring Usage Reports and Business Reviews
  • New Release Training

Support

Essentials

  • Prompt communications via Global Support
    Line, Zendesk, Email, and more.
  • SLA-based response and resolution.
  • On-demand ticket reports.
  • 24x7x365 NOC monitoring.
  • 3rd party ticket management.

Ready to Elevate your Success?

If your center is looking to go beyond what is offered at no extra charge, Carbyne has Premium Customer Success and Premium Technical Support including:

  • On-site training
  • Biweekly check-up meetings
  • Recurring executive reports
  • Quarterly on-site coaching for call-takers
  • Quarterly preventive maintenance & troubleshooting
  • Tailor-made dashboards and usage monitoring

 
Contact us to learn more about these premium offerings.

Carbyne Classroom

Carbyne Classroom is an on-demand training platform designed specifically for emergency communication professionals. It raises the industry standard for training and provides the flexibility for busy professionals to upskill themselves on their own terms and at their preferred pace. Investing in oneself through Carbyne Classroom can lead to a better tomorrow.

Standardizing Mission-Critical Customer Support

As a provider of mission critical solutions, Carbyne understands the paramount importance of delivering exceptional customer support. In this article, we will explore how Carbyne goes above and beyond in providing mission critical customer support, ensuring the efficiency of its customers’ emergency operations.

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