CARBYNE AWARDED U.S. PATENT FOR CONVERTING 911 CALLS TO LIVE VIDEO WITH CALLERS
New York – June 19, 2020 – Carbyne, the leading innovator in public safety technology, has been awarded U.S. patent 10,686, 618 B2 for its proprietary solution to stream live video from a caller’s mobile device directly to an emergency call center without requiring any app to be installed on the caller’s side.
The recent patent, which is added to the company’s existing five patents, enables automated retrieval of the caller’s phone number from the call center telephone system. Once the number is retrieved, the call taker at the emergency center, through Carbyne’s platform, can send a text containing a video activation link to the caller. By clicking the link, the caller permits access to the mobile device camera and establishes a live video connection with the emergency call center.
“We’re excited to receive the patent for our solution in the United States, adding to our list of countries including Israel and Mexico,” said Amir Elichai, CEO of Carbyne. “Carbyne is at the forefront of serving citizens and emergency centers. The response to our technology has been tremendous across the world. In the past three years, our live video streaming solution enabled emergency centers around the world to save lives. We’re looking forward to make our technology available to more and more emergency centers throughout the United Sates.
This noninvasive solution does not require any access to the call center protocols, data, or any other platform (except the phone line). The cloud native solution can be deployed and disconnected within minutes. To address concerns around data privacy, call centers will not have access to the caller’s camera without permission.
The use of live video increases safety and efficiency for the public and first responders. At a time when public safety is being reimagined, the public is demanding modernized technologies and better solutions. With Carbyne, citizens can provide real time video of crimes or public safety events to the police.
For first responders, the ability to connect to a live video feed from an event before they arrive on scene increases their situational awareness and safety. There are countless cases of officers using the Carbyne platform to connect with a 911 center in order for the center to have a live view of the officer. The phrase, “Carbyne the call” is often used by law enforcement when they need live backup in a risky situation. Unlike a body camera that cannot deliver real-time footage, Carbyne provides real-time video access.
Additionally, the company’s “Incident Conferencing” feature, amplifies the use of live video as it enables multiple emergency centers to connect to the same incident, feed the video/event directly to first responders and create unprecedented emergency network synergy which enables automated shifting of roles and responsibilities.