Eliminating Emergency
Response Barriers

We build the most powerful mission-critical cloud contact center solutions, where AI, real-time data, and human expertise unite to save lives

The Most Innovative Agencies Run On Carbyne

A Smarter, More Connected Platform

Carbyne’s platform is built on powerful, interconnected layers—AI-driven insights, rich media, intelligent call management, seamless integrations, and secure cloud infrastructure. Each layer enhances speed, accuracy, and efficiency, ensuring responders and callers get the right support when it matters most. All-In-One.

AI Engine

Harnessing the power of AI, Carbyne’s platform analyzes real-time data to enhance decision-making, automate workflows, and provide critical insights that improve response times and efficiency.
Rich Interactive Media

Elevate emergency calls with live video, images, chat, and location sharing, enabling responders to see and assess situations instantly for faster, more informed action.
Intelligent Call Management

Optimize emergency communications with smart call routing, prioritization, and automation, ensuring the right resources are deployed efficiently and without delay.
Supported by Seamless Integrations

Effortlessly connect with CAD, recording, RMS, RTCC, and other essential systems, creating a unified, streamlined workflow for emergency responders and agencies.
Built on Gov Cloud Infrastructure

Secure, reliable, and scalable, Carbyne’s cloud-based architecture meets the highest government standards, ensuring compliance, resilience, and uninterrupted service.

AI Engine

Rich Interactive Media

Intelligent Call Management

Supported by Seamless Integrations

Built on Gov Cloud Infrastructure

AI Powered Emergency Response

Carbyne leverages AI to power smarter, faster emergency response. Our technology analyzes real-time data, automates workflows, and provides predictive insights—helping first responders act quickly and save lives.

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Carbyne Customers See Results

Who We Serve

Through the power of our all-in-one emergency response platform, we enable call centers to gather and share the right information at the right time. We support emergency response teams and enterprises that depend on real-time data and collaboration to make critical decisions.

Our ecosystem of applications aims to deliver all the right tools in one place.

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“AT&T is committed to improving the safety of the communities we serve – from delivering the nation’s public safety network to evolving 9-1-1 call centers across the country with NextGen 9-1-1 solutions like AT&T ESInet. Our work with Carbyne is the next step in this endeavor by delivering cloud-centric solutions to give dispatchers a user-friendly interface that enables faster, more informed decision-making during critical situations.”

—Matt Walsh AVP, FirstNet and NextGen 9-1-1 Products, AT&T

Integrate your Tech Stack with Carbyne

With more than 100 partners and over 40 integrations, Carbyne’s open platform enhances your existing investments, giving you everything you need in one place.

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Hear What Our Customers Have to Say

“Enhancing public safety is my top responsibility as Mayor. By working with Carbyne, we’re giving our police and first responders more tools to prepare for the unexpected, respond to emergencies, and ensure the ultimate safety of our residents.”

Miami Dade Mayor Daniella Levine Cava
Miami Dade County Official Press Release

“It’s a once in a generation game changer. There is no question that we have taken the first step toward 911 in the future. This is that much of an improvement in handling 911. I think we are going to look back and say this is an important point in 911 history.”

Karl Fasold Executive Director
Orleans Parish Communications District

“Technology is evolving very quickly. Unfortunately, it’s not evolving in the 911 space so making sure that we keep moving with the technology is important. It allows us to stay in the space where the citizen feels comfortable that when they call 911, we’re actually going to be able to assist them.”